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KACE Asset Management Appliance Reviews

Vendor: Quest Software
3.7 out of 5
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What is KACE Asset Management Appliance?

KACE Asset Management Appliance enhances asset usability with popular package management and inventory features, ideal for companies that lack systems. The tool provides seamless Windows upgrades, remote control, and deployment, making it essential for businesses managing multiple devices.

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KACE Asset Management Appliance is the #15 ranked solution in top IT Asset Management solutions. PeerSpot users give KACE Asset Management Appliance an average rating of 7.4 out of 10. KACE Asset Management Appliance is most commonly compared to ServiceNow: KACE Asset Management Appliance vs ServiceNow.
Buyer's Guide
IT Asset Management
January 2025
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Helped 866,300 peers since 2012

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KACE Asset Management Appliance mindshare

As of August 2025, the mindshare of KACE Asset Management Appliance in the IT Asset Management category stands at 0.9%, down from 1.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
Quest KACE Asset Management Appliance0.9%
ServiceNow20.4%
Lansweeper11.5%
Other67.2%
IT Asset Management
 
 
Key learnings from peers

Valuable Features

KACE Asset Management Appliance offers simplicity and a low learning curve. Package management and inventory tracking are valuable, providing seamless Windows upgrades. Remote control and mass deployment are appreciated, especially for bug fixes. The ability to manage printers remotely enhances functionality. Compliance reporting is beneficial.
  • "The ability to work on printers and everything can be done remotely, which enhances functionality."
  • "The platform offers efficient stability."
  • "We use the solution for IT service desk management and asset management."

Room for Improvement

KACE Asset Management Appliance requires enhanced management of updates, particularly for Windows 11 and application deployment such as Microsoft Office. It lacks system deployment images and a comprehensive MDM feature. Users find the remote desktop tool complicated, the inventory sometimes inaccurate, and the service desk lacking structure. AI integration and a more intuitive interface with better documentation and training resources are needed. Simplifying purchase requirements and improving infrastructure management support would be beneficial.
  • "A focus on more simplicity and user-friendly features would be beneficial."
  • "Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."
  • "The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands.We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."

Pricing

Enterprise buyers report that KACE Asset Management Appliance involves several additional costs, with separate licenses for features like Asset and Patch Management. Despite being less expensive than SCCM, its price is considered high, though some find it aligned with the value for larger companies. Ratings for pricing vary, with some giving it a two out of five and others a six out of ten. The solution's price could benefit from more flexibility and affordability.
  • "The product is expensive."
  • "I would rate the solution's pricing a six out of ten."
  • "Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

Popular Use Cases

Organizations primarily use KACE Asset Management Appliance for asset management and IT service desk management. It assists in deploying inventory packages, consolidating data from various desktops and laptops into one portal, and pushing non-Windows patches like Adobe patches. Additionally, it facilitates the installation of software, upgrading Windows releases, and deploying Windows patches. This tool is typically employed in private cloud environments and is essential for businesses with more than fifty employees.

Service and Support

Support for KACE Asset Management Appliance varies; some find it efficient and rate it highly. Local Indian support is praised, while global support hasn't been utilized by them. Others note it as adequate, neither impressive nor inadequate. Technical support is considered excellent, though response time may take a day or two without 24/7 access. Availability of a premium 24/7 support is suggested for urgent issues.

Deployment

Several users found KACE Asset Management Appliance's initial setup straightforward, completing it within weeks while counting 1,000 desktops. Others encountered difficulties, with some describing it as burdensome due to manual deployment. Some found the process somewhat complicated, though vendor services provided significant assistance. One user rated the setup 4.5 out of 5, indicating it is not entirely easy but still manageable. Various experiences highlight diverse challenges and support options during the setup process.

Scalability

KACE Asset Management Appliance exhibits mixed opinions on scalability. Several groups report no issues with scalability, with successful use in organizations managing up to 50,000 endpoints. Others note different experiences, suggesting limited scalability. One group found it optimal for around 35,000 endpoints. In contrast, some encounter limitations, indicating a potential stagnation in growth capacity. Despite varied feedback, several enterprise environments implement it seamlessly across extensive networks, while others might not have fully tested its capabilities.

Stability

KACE Asset Management Appliance is recognized for its stability by most users. Many find it highly stable, efficient, and running smoothly without issues over extended periods, like two and a half years. However, some voices rate its stability lower, as three out of ten. Yet, the bulk of feedback praises its solid performance likely supported by both hardware and software aspects.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our IT Asset Management Buyer's Guide for additional reliable information.

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Learn more about KACE Asset Management Appliance

KACE Asset Management Appliance provides streamlined asset management, featuring prominent package management and inventory functionalities that support seamless Windows upgrades and remote control for bug fixing. Users greatly value its capabilities for remote printer work and automated compliance reporting. Suggested improvements include enhanced remote desktop integration, more precise inventory accuracy, and effective service desk features. Simplifying these elements, integrating AI for better image management and operating system deployment would enhance its effectiveness. Updated documentation, user-friendly features, and enhanced training are needed to overcome learning challenges and certification requirements.

What are the most important features of KACE Asset Management Appliance?
  • Usability with Low Learning Curve: Makes it accessible for organizations with limited IT resources.
  • Package Management and Inventory: Popular features for streamlined asset management.
  • Remote Control and Deployment: Allows for effective bug fixes across multiple devices.
  • Automated Compliance Reporting: Ensures up-to-date compliance without manual intervention.
  • Remote Printer Work: Facilitates management of remote printing tasks.
What benefits or ROI should users look for in reviews?
  • Consolidated Data Management: Combines data from multiple desktops and laptops.
  • Efficient IT Service Desk Management: Supports efficient handling of service desk tasks.
  • Seamless System Upgrades: Simplifies upgrading systems to new Windows releases.
  • Private Cloud Integration: Essential for organizations working within private cloud environments.
  • Scalability for Large Distributed Workforce: Suitable for businesses with over fifty employees and multiple clients.

This appliance is frequently implemented by companies for deploying Windows and non-Windows patches, managing IT service desks and assets, and facilitating software installations. Common within private cloud environments, it supports businesses managing over fifty employees, numerous clients, and a distributed workforce who need consolidated data management for effective IT operations.

KACE Asset Management Appliance was previously known as KACE Asset Management Appliance, KACE Asset Management.

KACE Asset Management Appliance customers

Coastal Community Credit Union, St. Dominic Hospital

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KACE Asset Management Appliance Reviews Summary
Author infoRatingReview Summary
Country Manager at Prianto Ltd4.0No summary available
Group Leader at a educational organization with 10,001+ employees4.0In my review of Quest KACE Asset Management Appliance, I noted room for improvement in managing updates for new operating systems like Windows 11 and deploying applications such as Microsoft Office. We're considering Microsoft Intune for better asset and license management.
Director, Middle East, East India & SAARC at DMX Technologies4.5No summary available
Europe IT Shared Services Manager at LIDEA Seeds3.5No summary available
IT Infrastructure Manager at Magellan Aerospace2.5No summary available
IT Manager at MKS Vison3.0I use Quest KACE Asset Management Appliance for IT service desk and asset management. However, it needs a better service desk, improved command loading, infrastructure management structure, and features like an AI chatbot and user templates for enhanced usability.
Director, Middle East, East India & SAARC at DMX Technologies4.5No summary available