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OpenText SiteScope Reviews

Vendor: OpenText
3.9 out of 5
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What is OpenText SiteScope?

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

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OpenText SiteScope is the #26 ranked solution in APM tools. PeerSpot users give OpenText SiteScope an average rating of 7.8 out of 10. OpenText SiteScope is most commonly compared to Datadog: OpenText SiteScope vs Datadog. OpenText SiteScope is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 20% of all views.
Buyer's Guide
OpenText SiteScope
December 2025
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OpenText SiteScope mindshare

As of December 2025, the mindshare of OpenText SiteScope in the Application Performance Monitoring (APM) and Observability category stands at 0.7%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
OpenText SiteScope0.7%
Dynatrace7.4%
Datadog6.0%
Other85.9%
Application Performance Monitoring (APM) and Observability

PeerResearch reports based on OpenText SiteScope reviews

TypeTitleDate
CategoryApplication Performance Monitoring (APM) and ObservabilityDec 30, 2025Download
ProductReviews, tips, and advice from real usersDec 30, 2025Download
ComparisonOpenText SiteScope vs DatadogDec 30, 2025Download
ComparisonOpenText SiteScope vs DynatraceDec 30, 2025Download
ComparisonOpenText SiteScope vs Splunk AppDynamicsDec 30, 2025Download
Suggested products
TitleRatingMindshareRecommending
Datadog4.36.0%97%209 interviewsAdd to research
Dynatrace4.47.4%95%355 interviewsAdd to research
 
 
Key learnings from peers
Last updated Dec 28, 2025

Valuable Features

OpenText SiteScope's most valuable features include agentless monitoring, which minimizes resource usage and complexity. Users appreciate its scalability, ease of use, and wide range of monitoring capabilities, including infrastructure and service availability. The integration with various monitoring tools and real-time alerting through email and SMS enhances operational efficiency. Built-in templates simplify configuration and deployment, while the ability to customize monitors offers flexibility across diverse environments, proving vital for infrastructure and application monitoring without requiring agent installation.
  • "The biggest benefit I see from OpenText SiteScope is that it is a very professional tool, and it helps me greatly."
  • "They can create workflows for approval processes, which is very useful to support paperless digitalization, allowing effective collaboration between many parties including approvers, reviewers, and engineering documents being signed, annotated, and marked up using this system."
  • "I would rate the stability of OpenText SiteScope as excellent."

Room for Improvement

OpenText SiteScope requires improvements in dashboard functionality and integrations, particularly with cloud platforms and ticketing tools. Its licensing costs and current Java-based interface are seen as drawbacks, while enhanced reporting capabilities and scalability would be beneficial. Users seek better transaction tracking, out-of-the-box templates, simplified setup, and technical support. There's also a need for comprehensive API access and a consolidated management UI for ease of use across large environments.
  • "OpenText SiteScope has some limitations, especially with integration between OpenText SiteScope and Remedy, which must be done through middle software."
  • "There is a need to enhance the reporting feature in OpenText SiteScope. Reporting related to performance information for historical data needs improvement to provide better reporting related to application availability and end node availability."
  • "The interface of OpenText SiteScope needs improvement. It has a Java-based interface, which is slow and could be simplified for better usability."

ROI

OpenText SiteScope significantly improved monitoring capabilities, leading to reduced downtime and better system performance. Its customizable dashboards and alerts provided quick insights into system health, facilitating timely interventions. Businesses experienced cost savings from decreased manual monitoring efforts and fewer system issues. Enhanced visibility and control over IT infrastructure translated to more efficient operations and greater return on investment. Increased uptime and performance reliability also contributed to positive financial outcomes for organizations.

Pricing

OpenText SiteScope pricing is seen as a challenge by many users, considered expensive compared to other tools. Licensing can be complex, with models based on points or nodes. Users suggest opting for node-based licensing for better flexibility. Initial setup is reportedly easy, especially with experienced support. Some users highlight a lack of investment in new features like cloud monitoring, impacting perceived value. Consulting with account managers on licensing specifics is advised due to potential complexities.
  • "The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
  • "I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
  • "The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support.With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

Popular Use Cases

Users primarily utilize OpenText SiteScope for infrastructure and application monitoring, including servers, network devices, and system resources. It provides agentless monitoring across various environments and platforms, supporting performance testing and availability tracking. Features include URL monitoring, database connectivity checks, and log keyword alerts. Its predefined templates enable efficient monitoring of databases, Active Directory, VMware, and more, with custom monitoring based on end-user needs and ICMP-based tasks.

Service and Support

OpenText SiteScope's support receives mixed feedback. Some rate technical support highly, citing expertise and responsiveness, while others highlight issues such as slow responses and lack of expertise. Engineering experts exist, but first-line support often falls short. Account management is praised for effective case handling. Documentation is well-organized, though improvements are needed. Interaction varies with issue complexity; simpler issues are resolved quickly, whereas complex ones require escalation. Users share diverse experiences, rating support between three and ten out of ten.

Deployment

Users found OpenText SiteScope's initial setup straightforward, quick, and easy, often completed within hours. Many reported requiring minimal configurations, though others noted challenges with customization and script requirements for complex monitoring. Installation often took one to two hours, but fully configuring and hardening could take a day or longer. Issues like administrative access for installation and complexities in upgrading were mentioned. Despite some challenges, most agreed that setup was efficient and reliable.

Scalability

Opinions on the scalability of OpenText SiteScope are mixed. While some find it highly scalable and efficient, especially in handling tasks across servers, others believe it needs improvement for more compact scaling. Users report ease of scaling horizontally with high daily demand not impacting performance. It can efficiently manage monitoring tasks, with varying user counts across organizations. Many rate its scalability positively, though infrastructure limits may affect some aspects.

Stability

Users find OpenText SiteScope generally stable with minor issues. Some experience no problems, stating it’s reliable with no crashes. Others mention specific stability concerns, such as compatibility issues with Windows servers and occasional false alerts. In dynamic environments, complexity increases with new releases. Despite isolated cases of memory leaks, stability is maintained with auto-recycling. SiteScope shows excellent reliability, rarely facing glitches or latency. Many praise its operational performance and fast incident reporting.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our OpenText SiteScope Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise17
By reviewers
By visitors reading reviews
Company SizeCount
Small Business56
Midsize Enterprise22
Large Enterprise130
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
17%
Computer Software Company
9%
University
7%
Performing Arts
7%
Government
4%
Comms Service Provider
3%
Insurance Company
3%
Healthcare Company
3%
Museum Or Institution
2%
Media Company
2%
Outsourcing Company
2%
Pharma/Biotech Company
2%
Construction Company
2%
Retailer
2%
Logistics Company
2%
Recruiting/Hr Firm
1%
Energy/Utilities Company
1%
Real Estate/Law Firm
1%
Transportation Company
1%
Educational Organization
1%
Aerospace/Defense Firm
1%
Recreational Facilities/Services Company
1%

Compare OpenText SiteScope with alternative products

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Learn more about OpenText SiteScope

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

  • Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.
  • Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.

    • Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.

    • Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.
  • Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.
  • Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.
  • Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.
  • Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.
  • Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.

OpenText SiteScope was previously known as Micro Focus SiteScope, HPE SiteScope, SiteScope.

OpenText SiteScope customers

Vodafone Ireland, Kuveyt Turk Participation Bank

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Differences between SiteScope and dynaTrace?

Product Categories

Product Categories
Application Performance Monitoring (APM) and Observability

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OpenText SiteScope Reviews Summary
Author infoRatingReview Summary
Back office at Reliance Industries Ltd5.0We use OpenText SiteScope for custom monitoring such as SSL and keyword monitoring, finding its agentless setup efficient. However, reporting features need enhancement for better historical performance data. Integration with other applications is effective.
Performance & Monitoring Supervisor at Saudi Telecom Company4.5I use OpenText SiteScope to manage processes across different systems efficiently. It allows me to automate tasks using scripts and templates, increasing productivity. However, compliance issues sometimes hinder interventions. I previously used Telen and NetCommitHub before switching for specific capabilities.
Technical Solution Architect at Vodafone4.0I’ve used OpenText SiteScope for seven years to monitor infrastructure and applications. Its alerting and benchmarking features are valuable, though integration with tools like Remedy and cloud environments could improve. Overall, it’s stable and effective.
Database and Opentext Documentum Support at Metrocom Global Solusi, PT.4.5I've used OpenText Documentum since 2018 for secure document storage, workflow automation, and collaboration. It’s reliable, though the classic UI feels outdated. Support is solid, and despite high costs, its integration and reporting features are valuable.
Senior Engineer at Elm Co.5.0I use OpenText SiteScope for IT availability monitoring, mainly with the NOC team to ensure uptime and URL monitoring. It's agentless and flexible, but the Java-based interface is slow and could be more user-friendly.
Senior Consultant at Timestamp ITM3.5I primarily utilize OpenText SiteScope for infrastructure monitoring, valuing its non-intrusive nature as it requires no agents on target servers. However, it could benefit from more monitoring templates and improved tool integrations for better deployment flexibility.
Senior Service Analyst at Exelon3.5No summary available
System Engineer at Najtech4.0I use OpenText SiteScope for monitoring infrastructure and applications, finding its agentless setup and integration with OBM valuable despite needing improvements in reporting and dashboard capabilities. I've also used BMC Truesight, but SiteScope is easier to use.