New Relic vs OpenText SiteScope comparison

New Relic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.1, while OpenText is ranked #18 with an average rating of 9.2. New Relic holds a 4.0% mindshare in APM, compared to OpenText’s 0.8% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 93% of OpenText users who would recommend it.

New Relic

Read 173 New Relic reviews

14,037 Views
10,387 Comparison Views

94% willing to recommend

OpenText SiteScope

Read 29 OpenText SiteScope reviews

2,201 Views
1,981 Comparison Views

93% willing to recommend

New Relic

OpenText SiteScope

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Executive SummaryUpdated on Jul 24, 2024

OpenText SiteScope and New Relic are two prominent monitoring solutions frequently compared by tech buyers. Analysis indicates that users appreciate OpenText SiteScope's robust infrastructure monitoring, but many favor New Relic's comprehensive feature set and user-friendly approach, leading to overall higher satisfaction.

What features are offered by OpenText SiteScope in comparison to New Relic?

OpenText SiteScope offers real-time monitoring, extensive alerting capabilities, and robust infrastructure monitoring. New Relic is known for deep application performance monitoring, diverse integration options, and features that align well with modern cloud environments.

What areas of improvement can be found in OpenText SiteScope in comparison to New Relic?

OpenText SiteScope needs enhancements in scalability, improved documentation, and structural improvements. New Relic users seek better support response times, more cost-effective pricing tiers, and service enhancements.

How is the ease of deployment and customer service of OpenText SiteScope in comparison to New Relic?

OpenText SiteScope's deployment is seen as straightforward but requires significant configuration. Customer service receives mixed reviews, with some users finding support less responsive. New Relic is praised for its simpler deployment process and broadly positive customer service, though some report delays in support responses.

What setup costs and ROI can be seen with OpenText SiteScope in comparison to New Relic?

OpenText SiteScope is viewed as cost-effective for infrastructure monitoring, but some users feel the initial setup is complex. New Relic, despite higher costs, is often considered worth the investment for its advanced capabilities. Users generally perceive New Relic to deliver better ROI, offsetting its higher pricing with enhanced functionality.

To learn more, read our detailed New Relic vs. OpenText SiteScope Report (Updated: March 2026).

Buyer's Guide

New Relic vs. OpenText SiteScope

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

OpenText SiteScope

Ranking in Application Performance Monitoring (APM) and Observability

18th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 4.0%, down from 7.2% compared to the previous year. The mindshare of OpenText SiteScope is 0.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	4.0%
OpenText SiteScope	0.8%
Other	95.2%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Gyanesh Rahatekar

Back office at Reliance Industries Ltd

Achieve seamless incident response with valuable monitoring capabilities and reliable alerts

There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I really love it."

"Working with the solution is very easy. It's user-friendly."

"New Relic has positively impacted my organization by making it easier to catch failures so I can resolve them quickly and take action."

"The pricing is pretty good."

"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."

"New Relic has positively impacted our organization by reducing errors, improving performance, and saving time."

"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."

"The monitoring so far has been good and we are happy with it."

More New Relic pros

"There's no agent you need installed on the servers. In our environment, we have some servers out of our control so we cannot manage them. We use SiteScope to monitor the availability, the resources on the servers, etc. This allows us to do this job without installing agents so there's no need to take care of anything on the server."

"The products have been able to deliver the service to our business, which is to ensure that the applications that depend on our servers are always available."

"Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good."

"It's easy to template standard monitoring configurations, and automate monitoring configuration."

"The Monitor Templates functionality allowed us to spin up monitoring with .csv files pretty easily."

"I find OpenText SiteScope itself to be uncomplicated and deserving of a ten out of ten due to its simplicity."

"The most valuable feature of SiteScope is its infrastructure monitoring."

"Infrastructure monitoring is the most valuable feature."

More OpenText SiteScope pros

Cons

"The solution only supports the cloud platform and not on-premises."

"The deployment process could be improved."

"New Relic can be improved by incorporating an automated incident analysis solution."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."

"Errors insights have room for improvement especially error analysis part which is somewhat less compared to similar tool Splunk."

"More instruments with .NET and asynchronous calls, and New Relic says it’s on the way."

"The only limitation we experience is with Insights query limit of 1,000 transactions."

"I'd like second-by-second monitoring, instead of a five-minute lag time."

More New Relic cons

"Easy to setup, but I’m not able to recommend this product any longer because there hasn’t been any real investment in enhancements that allow for cloud or container monitoring."

"As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins."

"Basically, full automation of the SiS config is not possible, even using HP tools like HP Operations Orchestration, as the application does not allow full configuration of monitor components via the API."

"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."

"You can use OpenText SiteScope for small or middle environments. But if you want to monitor a large environment, it is not scalable. If you can monitor a large environment with OpenText SiteScope, it can be a valuable product."

"There is a need to enhance the reporting feature in OpenText SiteScope. Reporting related to performance information for historical data needs improvement to provide better reporting related to application availability and end node availability."

"SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL."

"It could be more reliable using a database repository instead of a log repository."

More OpenText SiteScope cons

Pricing and Cost Advice

"Comparatively, the pricing is expensive."

"It would be nice if we could buy it annually instead of monthly."

"We're paying for the New Relic APM license annually."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The pricing and licensing are too high."

"This solution required a license and it is better than some other competitors."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"Because of budget, we are not using the mobile app part of this tool."

More New Relic pricing and cost advice

"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."

"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."

"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."

"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."

"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."

"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."

"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."

More OpenText SiteScope pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Manufacturing Company

16%

Financial Services Firm

12%

University

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	21

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?

The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.

See all answers

What needs improvement with Micro Focus Voltage SiteScope?

Regarding areas for improvement, there may be minor issues, but I have not faced any significant issues with OpenText SiteScope because I have a team that uses this product daily. As a monitoring d...

See all answers

What is your primary use case for Micro Focus Voltage SiteScope?

OpenText SiteScope has a lot of use cases including monitoring websites, monitoring URLs, monitoring infrastructure resources like CPU, hard disk, and memory usage, and customized monitoring script...

See all answers

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Compared 5% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

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Dynatrace vs OpenText SiteScope

Compared 8% of the time

CA App Synthetic Monitor vs OpenText SiteScope

Compared 5% of the time

OpenText Diagnostics vs OpenText SiteScope

Compared 5% of the time

SolarWinds Server and Application Monitor vs OpenText SiteScope

Compared 5% of the time

IBM Application Performance Management vs OpenText SiteScope

Compared 3% of the time

More OpenText SiteScope Competitors

Product Reports

Buyer's Guide

New Relic

March 2026

Download New Relic product report

Buyer's Guide

OpenText SiteScope

March 2026

Download OpenText SiteScope product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus SiteScope, HPE SiteScope, SiteScope

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.

Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.
- Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.
- Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.

Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.

Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.

Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.

Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.

Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.

OpenText

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Vodafone Ireland, Kuveyt Turk Participation Bank

Buyer's Guide

New Relic vs. OpenText SiteScope

March 2026

Free Report: New Relic vs. OpenText SiteScope

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