We performed a comparison between New Relic and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"End-user Synthetics and monitoring are very good."
"The versatility of the solution is its most valuable feature."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"The monitoring so far has been good and we are happy with it."
"They have baseline level alerting."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"It can monitor over a 100 technologies with built-in solution templates."
"The Monitor Templates functionality allowed us to spin up monitoring with .csv files pretty easily."
"It's integrated with different monitoring tools, such as AppDynamics."
"SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"It has multiple monitors that can be deployed OOTB, which includes basic system monitors for CPU, Disk, Memory, NIC's, etc."
"It's easy to template standard monitoring configurations, and automate monitoring configuration."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"In the next release, I'd like to see a better pricing structure."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"There were some settings we had issues with."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"We have had issues with our agents going offline."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"They should provide more templates for new vendor devices."
"We'd like a uniform interface for monitoring our system, since that's the purpose of SiteScope."
"SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL."
"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."
"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"The graphs and dashboard in the solution are areas that need improvement."
"It may lack some features other products in the category have like more detailed transaction tracking."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews. New Relic is rated 8.6, while OpenText SiteScope is rated 7.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas OpenText SiteScope is most compared with Dynatrace, SCOM, AppDynamics, Prometheus and Elastic Observability. See our New Relic vs. OpenText SiteScope report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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