New Relic vs OpenText SiteScope comparison

New Relic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while OpenText is ranked #15 with an average rating of 9.2. New Relic holds a 3.8% mindshare in APM, compared to OpenText’s 0.9% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 93% of OpenText users who would recommend it.

New Relic

Read 173 New Relic reviews

18,652 Views
13,056 Comparison Views

94% willing to recommend

OpenText SiteScope

Read 29 OpenText SiteScope reviews

3,302 Views
3,005 Comparison Views

93% willing to recommend

New Relic

OpenText SiteScope

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

OpenText SiteScope and New Relic are two prominent monitoring solutions frequently compared by tech buyers. Analysis indicates that users appreciate OpenText SiteScope's robust infrastructure monitoring, but many favor New Relic's comprehensive feature set and user-friendly approach, leading to overall higher satisfaction.

What features are offered by OpenText SiteScope in comparison to New Relic?

OpenText SiteScope offers real-time monitoring, extensive alerting capabilities, and robust infrastructure monitoring. New Relic is known for deep application performance monitoring, diverse integration options, and features that align well with modern cloud environments.

What areas of improvement can be found in OpenText SiteScope in comparison to New Relic?

OpenText SiteScope needs enhancements in scalability, improved documentation, and structural improvements. New Relic users seek better support response times, more cost-effective pricing tiers, and service enhancements.

How is the ease of deployment and customer service of OpenText SiteScope in comparison to New Relic?

OpenText SiteScope's deployment is seen as straightforward but requires significant configuration. Customer service receives mixed reviews, with some users finding support less responsive. New Relic is praised for its simpler deployment process and broadly positive customer service, though some report delays in support responses.

What setup costs and ROI can be seen with OpenText SiteScope in comparison to New Relic?

OpenText SiteScope is viewed as cost-effective for infrastructure monitoring, but some users feel the initial setup is complex. New Relic, despite higher costs, is often considered worth the investment for its advanced capabilities. Users generally perceive New Relic to deliver better ROI, offsetting its higher pricing with enhanced functionality.

To learn more, read our detailed New Relic vs. OpenText SiteScope Report (Updated: April 2026).

Buyer's Guide

New Relic vs. OpenText SiteScope

April 2026

Download the complete report

Helped 893,438 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

OpenText SiteScope

Ranking in Application Performance Monitoring (APM) and Observability

15th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.5% compared to the previous year. The mindshare of OpenText SiteScope is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
OpenText SiteScope	0.9%
Other	95.3%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Gyanesh Rahatekar

Back office at Reliance Industries Ltd

Achieve seamless incident response with valuable monitoring capabilities and reliable alerts

There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."

"One of the most outstanding features of any APM tool is the anomaly detection part."

"New Relic gives us one view over all our assets."

"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."

"I feel like it’s the best-in-class, and its differentiator is aggregation and the speed at which you can query large amounts of data."

"The integration and configuration of New Relic is straightforward and easy."

"If you want to keep monitoring your site and find the performance of it, this is a good option to do so."

"The feature I found most valuable is being able to design my queries. It's easy to design a query."

More New Relic pros

"My advice to other people considering SiteScope as a solution in this category of tools is that I think SiteScope is a good product."

"SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability."

"It's integrated with different monitoring tools, such as AppDynamics."

"The system is really powerful; instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence."

"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."

"Infrastructure monitoring is the most valuable feature."

"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."

"The stability of the Micro Focus Voltage SiteScope is good."

More OpenText SiteScope pros

Cons

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high."

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."

"The thing missing from these platforms is connectivity."

"Last year, there were several New Relic outages where alerts were either fired in error or not fired at all."

"I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."

More New Relic cons

"SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL."

"Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring."

"There is a need to enhance the reporting feature in OpenText SiteScope. Reporting related to performance information for historical data needs improvement to provide better reporting related to application availability and end node availability."

"Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test."

"May require a dashboard for the data collected"

"They should provide more templates for new vendor devices."

"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."

"More out of the box Cloud integration and capabilities. Currently there's one for Amazon."

More OpenText SiteScope cons

Pricing and Cost Advice

"We're paying for the New Relic APM license annually."

"Because of budget, we are not using the mobile app part of this tool."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

More New Relic pricing and cost advice

"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."

"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."

"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."

"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."

"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."

"Licensing is a little steep."

"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."

More OpenText SiteScope pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

893,438 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Manufacturing Company

13%

Financial Services Firm

13%

Construction Company

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	78

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	21

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?

The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.

See all answers

What needs improvement with Micro Focus Voltage SiteScope?

Regarding areas for improvement, there may be minor issues, but I have not faced any significant issues with OpenText SiteScope because I have a team that uses this product daily. As a monitoring d...

See all answers

What is your primary use case for Micro Focus Voltage SiteScope?

OpenText SiteScope has a lot of use cases including monitoring websites, monitoring URLs, monitoring infrastructure resources like CPU, hard disk, and memory usage, and customized monitoring script...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 7% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Elastic Observability vs New Relic

Compared 2% of the time

Azure Monitor vs New Relic

Compared 2% of the time

More New Relic Competitors

Dynatrace vs OpenText SiteScope

Compared 8% of the time

Splunk AppDynamics vs OpenText SiteScope

Compared 6% of the time

CA App Synthetic Monitor vs OpenText SiteScope

Compared 5% of the time

Broadcom DX Application Performance Management vs OpenText SiteScope

Compared 5% of the time

InfoVista 5View NetFlow vs OpenText SiteScope

Compared 3% of the time

More OpenText SiteScope Competitors

Product Reports

Buyer's Guide

New Relic

April 2026

Download New Relic product report

Buyer's Guide

OpenText SiteScope

April 2026

Download OpenText SiteScope product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus SiteScope, HPE SiteScope, SiteScope

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

OpenText SiteScope provides agentless monitoring of infrastructure and applications, offering an intuitive experience with comprehensive solutions for managing APIs, URLs, and log files. It's designed for those seeking ease of use and flexibility without the need for server agents.

SiteScope is known for its agentless architecture that facilitates seamless monitoring across a range of technologies including AWS, VMware, and APIs. Users benefit from ready-to-use templates and an intuitive dashboard. Despite its flexibility, SiteScope has challenges with integration and modern features like cloud and DevOps monitoring. The Java interface is slow and setup can be cumbersome, with costly licensing and room for improvement in reporting and scalability.

What are the key features of OpenText SiteScope?

Agentless Architecture: Eliminates the need for server agents, minimizing intrusion.
Ready-to-Use Templates: Simplifies monitoring setup across different environments.
Comprehensive Monitoring: Supports server, database, URL, and API monitoring.
Integration Capabilities: Works with AWS, VMware, and other technologies.
Intuitive Dashboard: Provides easy-to-understand data visualization.

What benefits and ROI can be expected?

Cost Efficiency: Agentless setup reduces operational costs.
Flexibility: Supports multiple technologies and environments.
Time Management: Predefined templates save setup time.
Performance Assurance: Ensures consistent performance with synthetic monitoring.
Operational Insight: Enhances decision-making through comprehensive data visualization.

OpenText SiteScope is implemented in industries like healthcare and government organizations for maintaining system performance and uptime. It supports monitoring across platforms, including Linux, Windows, and VMware, enabling users to address infrastructure and application monitoring needs without agent-related challenges.

OpenText

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Vodafone Ireland, Kuveyt Turk Participation Bank

Buyer's Guide

New Relic vs. OpenText SiteScope

April 2026

Free Report: New Relic vs. OpenText SiteScope

Find out what your peers are saying about New Relic vs. OpenText SiteScope and other solutions. Updated: April 2026.

DOWNLOAD NOW

893,438 professionals have used our research since 2012.

See our New Relic vs. OpenText SiteScope report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.