OpenText SiteScope Reviews

Name: OpenText SiteScope
Brand: OpenText
Rating: 3.9 (28 reviews)

3.9 out of 5

28 reviews
92% willing to recommend

What is OpenText SiteScope?

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

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OpenText SiteScope is the #18 ranked solution in APM tools. PeerSpot users give OpenText SiteScope an average rating of 7.8 out of 10. OpenText SiteScope is most commonly compared to Dynatrace: OpenText SiteScope vs Dynatrace. OpenText SiteScope is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 32% of all views.

Helped 861,524 peers since 2012

Featured OpenText SiteScope reviews

Gyanesh Rahatekar

Back office at Reliance Industries Ltd

There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

The system is really powerful; instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence. It allows me to create scripts and automate several processes, making tasks simpler and more efficient. By using templates for systems or databases, I can monitor various needs easily, which saves time and increases productivity.

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Qusai Abuomar

Senior Engineer at Elm Co.

We use OpenText SiteScope for availability monitoring in our organization's IT workflows. OpenText SiteScope is primarily employed by our NOC support team to monitor service availability around the clock. We utilize its dashboard to ensure service uptime and URL monitoring OpenText SiteScope is a…

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OpenText SiteScope mindshare

As of July 2025, the mindshare of OpenText SiteScope in the Application Performance Monitoring (APM) and Observability category stands at 0.6%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

PeerResearch reports based on OpenText SiteScope reviews

Type	Title	Date
Category	Application Performance Monitoring (APM) and Observability	Jul 14, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 14, 2025	Download
Comparison	OpenText SiteScope vs Datadog	Jul 14, 2025	Download
Comparison	OpenText SiteScope vs Dynatrace	Jul 14, 2025	Download
Comparison	OpenText SiteScope vs Splunk AppDynamics	Jul 14, 2025	Download

Title	Rating	Mindshare	Recommending
Dynatrace	4.4	10.2%	95%	348 interviews Add to research
Datadog	4.3	8.5%	97%	187 interviews Add to research

Valuable Features

OpenText SiteScope offers agentless data collection and easily template-based standard configurations. Its infrastructure and application monitoring capabilities are valuable, providing comprehensive support for various virtual technologies and broad coverage. Users appreciate the lightweight, flexible setup and its integration with other monitoring tools. The web-based UI facilitates simple interaction, while its readymade templates save time in configuration, and alerting features efficiently identify issues. The agentless approach minimizes resource impact, making it user-friendly.

"I would rate the stability of OpenText SiteScope as excellent."
"I find OpenText SiteScope itself to be uncomplicated and deserving of a ten out of ten due to its simplicity."
"The system is really powerful; instead of executing jobs multiple times, I can configure it once, schedule, and apply it on multiple servers in sequence."

Room for Improvement

OpenText SiteScope should improve its interface and reporting features. The licensing model has become costly, and integration with third-party tools is limited. There is a need for advanced dashboarding, enhanced cloud capabilities, and better scalability for large environments. Automation via API is restricted, and mobile health status monitoring is lacking. Agentless monitoring necessitates multiple firewall ports, and improvements in SMS gateway configuration and technical support are essential. Compliance issues and integration with newer technologies like Kubernetes also need attention.

"There is a need to enhance the reporting feature in OpenText SiteScope. Reporting related to performance information for historical data needs improvement to provide better reporting related to application availability and end node availability."
"The interface of OpenText SiteScope needs improvement. It has a Java-based interface, which is slow and could be simplified for better usability."
"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."

ROI

OpenText SiteScope significantly improved monitoring capabilities, leading to reduced downtime and better system performance. Its customizable dashboards and alerts provided quick insights into system health, facilitating timely interventions. Businesses experienced cost savings from decreased manual monitoring efforts and fewer system issues. Enhanced visibility and control over IT infrastructure translated to more efficient operations and greater return on investment. Increased uptime and performance reliability also contributed to positive financial outcomes for organizations.

Pricing

OpenText SiteScope's pricing is seen as complex and potentially costly, with licensing available as point-based or endpoint models. While setup is straightforward for those with existing hardware, users suggest it can be expensive, especially for enterprise-level deployment. Some note better value in open-source alternatives with similar monitoring capabilities. Licensing costs vary, often bundled with other services or requiring support contracts. The product's pricing scores around five or six out of ten in costliness, with calls for price reduction due to competition.

"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support.With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

Popular Use Cases

Organizations primarily use OpenText SiteScope for agentless infrastructure monitoring, including servers, network devices, and application performance. It effectively manages monitoring tasks such as CPU, memory, network resources, service availability, SSL, and URL monitoring. OpenText SiteScope is utilized to track logs for specific keywords, database queries, and connectivity checks. It serves various environments, supporting performance management, resource allocation, and alert systems across Windows, Linux, and databases like Active Directory and VMware.

Service and Support

OpenText SiteScope's customer service and support varies in quality. Many users rate technical support positively, highlighting well-organized documentation and good response for basic issues. However, some experience delays and insufficient expertise for complex problems, often requiring escalation to higher tiers. Users report mixed satisfaction, with some encountering capable engineers and responsive service, while others find support slow and ineffective. Overall satisfaction levels range widely, influenced by issue complexity and individual expectations.

Deployment

Many found OpenText SiteScope's initial setup easy and straightforward, often commenting on quick deployment and operational readiness within a few hours. Some mentioned that involving customizations or monitor provisioning required more effort and time. Upgrading posed more complexity due to certain administrative prerequisites. A few installations encountered challenges. Generally, users quickly achieved high reliability and resilience, especially when administrative access was in place, although configuration sometimes required further attention.

Scalability

OpenText SiteScope is perceived as scalable and efficient for managing extensive monitoring tasks across diverse environments. Many users highlight its capability for horizontal scaling and managing tasks across servers, although some request a more compact scaling approach. Its scalability is rated positively by users across different sectors, such as banking and telecom, with no significant issues reported in daily operation. Despite some limitations related to infrastructure, it supports a wide user base effectively.

Stability

OpenText SiteScope is generally stable, excelling in most environments. Users mention occasional issues with memory leaks in earlier versions and compatibility problems with Windows servers via SSH. Stability sometimes falters due to false alerts and complex environments, but many report no significant issues. SiteScope performs well, rarely crashes, and is considered highly stable, ranking highly within the Micro Focus portfolio. Stability is compromised only when changes are made to the application or server.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpenText SiteScope Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

32%

Manufacturing Company

13%

Computer Software Company

11%

Government

Real Estate/Law Firm

University

Performing Arts

Insurance Company

Healthcare Company

Logistics Company

Pharma/Biotech Company

Comms Service Provider

Media Company

Recruiting/Hr Firm

Retailer

Energy/Utilities Company

Transportation Company

Outsourcing Company

Aerospace/Defense Firm

Educational Organization

Construction Company

Compare OpenText SiteScope with alternative products

Learn more about OpenText SiteScope

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.

Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.
- Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.
- Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.

Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.

Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.

Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.

Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.

Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.

OpenText SiteScope was previously known as Micro Focus SiteScope, HPE SiteScope, SiteScope.