I remember handling suspicious email reports from end users where my teammates and I, who were analysts, had to manually collect sender address details, check URLs, verify domain reputations, check IP reputations, search mailbox presence, and create tickets. After we started implementing and using OpenText Functional Testing Lab for Mobile and Web, much of that workflow got automated. When a suspicious email is reported, the playbook starts collecting indicators, checking reputation sources, and creating summarized cases automatically, which saves time and allows my teammates and me, and especially junior analysts, to focus on decision-making instead of repetitive clicking and checking everything. OpenText Functional Testing Lab for Mobile and Web is a no-code workflow builder that is very useful for my team, as we can use it without heavy deployment and it also has strong integration capabilities, connecting many security and IT tools, making it time-saving and good for repetitive analyst tasks. This increases SOC efficiency with faster development for automation. My most valuable feature is the phishing triage automation due to the high volume of phishing incidents in many SOC teams where repetitive steps consume analyst time. Alert triage has been faster with OpenText Functional Testing Lab for Mobile and Web, as I could say it has improved by about twenty-five to thirty-five percent, while repetitive workload and tasks have been reduced around thirty to forty percent, allowing SOC analysts more time for real investigations to focus on other incidents, which really saves time.
