Provides effective backup for physical servers and needs improvements for cloud compatibility
We use OpenText Data Protector for Oracle database backups on physical servers, finding it effective for direct backups to EMC storage. However, it's not user-friendly for cloud or virtual environments, so we prefer Veeam for virtual machine backups.
What is our primary use case?
We use
OpenText Data Protector for Oracle database backup and some applications that run for database security.
What is most valuable?
OpenText Data Protector is good for physical backup, specifically for physical servers. It is effective for direct backups to EMC library or storage without using a repository. However, it is not beneficial for taking backups on cloud or virtual machines.
What needs improvement?
OpenText Data Protector is not user-friendly, especially for cloud backup. It lacks functions and facilities compared to Veeam, which offers more user-friendliness for virtual machine backups. There are also challenges with deploying and migrating internal databases from version to version.
For how long have I used the solution?
We have been partners for more than ten years, since it was HP's Data Protector 6.2.
What was my experience with deployment of the solution?
Deployment requires significant effort, particularly when migrating from one version to another. We have faced several issues during database migration and upgrade processes.
What do I think about the stability of the solution?
The solution is stable. The primary concern arises during upgrades or migrations, which demand a lot of effort.
What do I think about the scalability of the solution?
I haven't observed notable development in scalability compared to when it was under HP.
How are customer service and support?
The technical support is not perfect. Most experienced individuals who originally worked with HP have left due to company transitions. I would rate the support seven out of ten.
How would you rate customer service and support?
How was the initial setup?
Installation is straightforward and can be managed by a single person. However, migration presents compatibility challenges.
What about the implementation team?
We handle the implementation ourselves.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive as it requires purchasing all features without the option to negotiate based on client numbers, unlike Veeam which offers flexibility in pricing.
Which other solutions did I evaluate?
Our organization uses Veeam for virtual machine backups due to its higher user-friendliness and additional functions.
What other advice do I have?
My overall experience with OpenText Data Protector is rated at seven out of ten. We resell and implement the tool. I would rate the overall solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
*Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller