OpenText Data Protector Reviews

Name: OpenText Data Protector
Brand: OpenText
Rating: 3.8 (102 reviews)

3.8 out of 5

102 reviews
80% willing to recommend

3,396 followers

What is OpenText Data Protector?

OpenText Data Protector standardizes and consolidates backups across multiple platforms. It provides secure, comprehensive backup protection for business-critical data and applications whether virtual, physical, or online in the cloud.

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OpenText Data Protector is the #22 ranked solution in best Backup and Recovery Software. PeerSpot users give OpenText Data Protector an average rating of 7.6 out of 10. OpenText Data Protector is most commonly compared to Veeam Data Platform: OpenText Data Protector vs Veeam Data Platform. OpenText Data Protector is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

OpenText Data Protector

May 2025

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Featured OpenText Data Protector reviews

Jeroen Vranckaerts

System Engineer - Server & Storage, DBA at Audi Brussels

Scalability-wise, I rate the solution a five out of ten. OpenText Data Protector is complex to configure correctly, but the areas concerning the data and compression are good. Once you get the product to work, it works, but it's much too complex to configure and troubleshoot, as it takes a lot of time and energy, making it not so efficient. Once the tool is configured in your environment, it provides good backup and compression features. In my company, we use OpenText Data Protector as a backup for our servers, and we have a team of 20 people to take care of the data backup using the tool. My company doesn't use OpenText Data Protector as a backup for our client's computers. In my company, we have scheduled the process related to backup, which makes the tool run daily around 30 to 40 times.

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A. AhadAlam

Head Of Systems Group at NCCPL

Due to some management issues, we're moving to Data Domain The solution is easy to use. The management of the product is also easy. We faced some certification issues after we upgraded to version 10.2. I have been using the solution for around 16 years. The tool is stable. I rate the stability…

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Sarvesh Rane

Technical Support Engineer at Unified Data-Tech Solutions Pvt Ltd

In SAP restoration, we faced issues with changing the SIDs and changing the path for every backup object. It is quite a lengthy process to do that. We have to change that individually on every object. We have also provided an enhancement request to the OpenText team. The backup process for SAP Oracle could be improved. When restoring, the need to alter SIDs arises, particularly in scenarios involving server changes or out-of-place restores. This leads to a requirement for modifying remote checkpoint settings and initiating the restoration process. The situation becomes more complex and time-intensive when dealing with a large number of files. So, improvements are needed for the backup of SAP Oracle, especially for situations involving CPR codes Another area of improvement is support. There's room for improvement in terms of the support we receive from the OEM or the technical support team. The reason for seeking improved support is mainly due to extended response times. Mostly, I've encountered situations where an engineer has to wait until the end of their shift before passing the issue to the next level of support. This process takes too much time to resolve any issue. Unfortunately, we frequently do not receive dedicated support from the Micro Focus team. Another area of improvement is stability of the application on Windows.

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OpenText Data Protector mindshare

As of June 2025, the mindshare of OpenText Data Protector in the Backup and Recovery category stands at 0.7%, up from 0.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Backup and Recovery

PeerResearch reports based on OpenText Data Protector reviews

Type	Title	Date
Category	Backup and Recovery	Jun 14, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 14, 2025	Download
Comparison	OpenText Data Protector vs Veeam Data Platform	Jun 14, 2025	Download
Comparison	OpenText Data Protector vs HPE Zerto Software	Jun 14, 2025	Download
Comparison	OpenText Data Protector vs Commvault Cloud	Jun 14, 2025	Download

Title	Rating	Mindshare	Recommending
Veeam Data Platform	4.3	15.6%	94%	424 interviews Add to research
Commvault Cloud	4.3	7.5%	95%	110 interviews Add to research

Valuable Features

OpenText Data Protector's key features include seamless integration with various systems like Oracle, SAP, SQL, VMware, and Exchange. Users value its ease of use, comprehensive management capabilities through a GUI and CLI, flexible customization, reliable disaster recovery options, and efficient deduplication. Compatibility across different OS is notable. Its capability for granular recovery, centralized management, and robust backups makes it valuable for diverse IT environments.

"OpenText Data Protector is good for physical backup, specifically for physical servers."
"In one of the projects involving a database and UCMDB integration, we needed to manage a large database. We used the scheduling feature in Data Protector to automate backups."
"The tool's most valuable aspect is its ease of management. It was not complex. In terms of features, I can mention a couple of things. For example, if you need to restore a VM, you can do it with multiple streams in OpenText Data Protector, which is an advantage over Commvault, from what I've noticed, having worked with multiple tools. Another thing is the Oracle backups; configuring Oracle backups is much easier in OpenText Data Protector."

Room for Improvement

OpenText Data Protector's interface is frequently criticized as outdated, complex, and unfriendly for new users. Improvements are needed in reporting capabilities, technical support, scheduling, and licensing flexibility. Users often find the software's configuration challenging, especially for VM backups and database integrations. The product's granularity in recovery functions and integration with modern cloud platforms require enhancements. Stability, especially during updates, remains a concern, and there is a demand for better documentation and user management features.

"OpenText Data Protector is not user-friendly, especially for cloud backup."
"Recently, clients have raised concerns about the lack of comprehensive documentation for Data Protector."
"The challenge is that we can't restore a single file from the VM in the data process when we do VM backups. But with Commvault, you can restore a single file even if you have a VM snapshot package. That's one drawback of this tool. When we do VM backups, it should help us browse the VMs to restore a single file instead of doing the complete VM restore."

ROI

Many find measuring ROI from OpenText Data Protector challenging due to their varied environments and needs. High satisfaction stems from its effective functionality and cost efficiency. For some, return is evident in more reliable data restoration, cost savings compared to hardware, and meeting backup needs. While costs and benefits vary, support from vendor teams is recognized. Some achieved immediate ROI, particularly in simpler setups, while more complex scenarios present challenges in quantifying returns.

Pricing

OpenText Data Protector offers a flexible, but sometimes expensive pricing and licensing structure. Users report significant cost variations depending on licensing type, such as capacity-based or traditional. Capacity-based licensing may provide strategic advantages and cost efficiency for growing environments. Some find component-based licensing costly, while others appreciate the flexibility of enterprise-level scalability. Initial setup costs are usually lower compared to competitors, making it attractive for enterprises seeking a balanced cost versus feature approach.

"The product is cheaper than Commvault."
"The licensing cost is too high."
"The pricing is neither too expensive nor very cheap."

Popular Use Cases

Organizations primarily use OpenText Data Protector for data backup and restore tasks, covering corporate data, Microsoft and Oracle applications, servers, file systems, databases, and virtual environments. It integrates with HP storage units and supports complex setups involving Oracle databases, NAS appliances, and cloud infrastructures. Clients appreciate its centralized management, automation, and compatibility across diverse platforms like Windows and Linux, resulting in reliable protection for both on-premises and cloud-based environments.

Service and Support

OpenText Data Protector customer service is often described as good, though experiences vary. Technical support receives mixed feedback, with some rating it high while others note slow response times and language barriers. Some users find escalation difficult, requiring persistence to reach knowledgeable technicians. Premier support is generally praised, whereas regular support can be inconsistent. The transition to Micro Focus has reportedly affected quality, contributing to dissatisfaction among some users.

Deployment

Many users find OpenText Data Protector’s initial setup straightforward, particularly with prior experience or planning. Issues often arise from limited understanding rather than complexity. Larger environments may require consultancy to navigate intricate configurations. Some describe initial challenges with integration and user interface, particularly for complex environments or specific applications. Despite varied experiences, most agree with proper guidance, setup can become efficient and effective, especially in standard scenarios.

Scalability

OpenText Data Protector is praised for scalability, deemed robust, with no issues for most users. It handles various backup needs efficiently. Licensing requirements can be cumbersome, affecting scalability ease. Some note limitations with older versions or platform compatibility. There are mixed opinions about complexity, with some users finding its setup challenging. Despite issues, it supports a large user base, handling multiple environments effectively. It's scalable in enterprise contexts, offering solid data and compression features.

Stability

Users experience mixed stability with OpenText Data Protector. Some report a stable experience, praising improvements in newer versions, while others mention recurring issues, especially during upgrades. Frequent technical support interactions are noted. Certain integrations, such as with SQL Server, present challenges. Stability can vary based on platform, with Linux reportedly performing better than Windows. Continuous patching is required for optimal performance. Stability ratings range, with some users rating it high, while others are less satisfied.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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