ManageEngine IT Asset Management Reviews

Name: ManageEngine IT Asset Management
Brand: ManageEngine
Rating: 4.4 (9 reviews)

4.4 out of 5

9 reviews
100% willing to recommend

What is ManageEngine IT Asset Management?

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

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ManageEngine IT Asset Management is the #3 ranked solution in top License Management solutions and #8 ranked solution in top IT Asset Management solutions. PeerSpot users give ManageEngine IT Asset Management an average rating of 8.8 out of 10. ManageEngine IT Asset Management is most commonly compared to ServiceNow: ManageEngine IT Asset Management vs ServiceNow. ManageEngine IT Asset Management is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 10% of all views.

Buyer's Guide

ManageEngine IT Asset Management

July 2025

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Helped 864,155 peers since 2012

Featured ManageEngine IT Asset Management reviews

Md Abdul Hakim

System Engineer at Corporate Projukti Limited

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Anil Rao

Vice President Delivery & Operations at Rezilyens

We are the users of the tool, and we are using it for our customers as well. We have multitenant operations, and we're using it for our customer. Our primary use cases are warranty period management, license expiration tracking, enterprise OS patches for devices like firewalls and switches, and…

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Chandra Pogaru

Technical Consultant at alnafitha IT

I predominantly use ManageEngine OpManager for network monitoring. Starting from my switches, firewalls, routers, and so on, the main use case is to ensure continuous monitoring of network devices. It provides unified console access, offering live performance metrics and granular details, including…

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ManageEngine IT Asset Management mindshare

Product category:

As of August 2025, the mindshare of ManageEngine IT Asset Management in the IT Asset Management category stands at 6.5%, up from 4.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

PeerResearch reports based on ManageEngine IT Asset Management reviews

Type	Title	Date
Category	IT Asset Management	Aug 1, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 1, 2025	Download
Comparison	ManageEngine IT Asset Management vs ServiceNow	Aug 1, 2025	Download
Comparison	ManageEngine IT Asset Management vs Lansweeper	Aug 1, 2025	Download
Comparison	ManageEngine IT Asset Management vs BMC Helix Discovery	Aug 1, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.2	20.4%	91%	223 interviews Add to research
Qualys VMDR	4.1	3.2%	94%	94 interviews Add to research

Valuable Features

ManageEngine IT Asset Management's notable features include auto-discovery MDM patch management warranty and contract management license expiration tracking and seamless integration with financial systems. Custom templates enhance tracking of assets budgets and warranties. The help desk efficiently organizes tickets across departments. Users value robust inventory features and reporting on asset changes proactive IT asset planning and simplified asset visibility. Each module is user-friendly and customizable to align with organizational needs ensuring streamlined operations.

"As far as IT Asset Management is concerned, I would rate it at ten out of ten."
"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."
"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

Room for Improvement

ManageEngine IT Asset Management users highlight the need for improved management of non-discoverable assets, especially in bulk allocations. They express a desire for better responses from ManageEngine, automated asset lifecycle management, and features like barcode scanning and QR code functionality. They also note challenges with the change management tool's user-friendliness, wish for a comprehensive technician license, and point out version discrepancies in the online knowledge base.

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

Pricing

Many users find ManageEngine IT Asset Management's pricing reasonable and competitive, especially for enterprises utilizing multiple products within its suite. With costs approximately ten to eleven thousand annually for 5,000 licenses, the pricing is transparent, affordable, and often includes support. The licensing model, based on the number of nodes, is well-received, with opportunities for discounts available upon request. Companies appreciate the solution's value, with no hidden charges reported.

"Its price is reasonable, but I wish it was lower."

Popular Use Cases

Companies use ManageEngine IT Asset Management for advanced asset tracking, ensuring asset visibility and integration with service desk platforms. Primary applications include managing warranty periods, license expirations, enterprise OS patching, and network device monitoring. The tool provides a unified console for continuous performance metrics and enables users to track IT certifications. Many also prefer the cloud version for maintenance and patching benefits.

Service and Support

ManageEngine IT Asset Management's customer service is generally rated positively. Feedback indicates satisfactory, good, and occasionally great support with a rating between seven and eight out of ten. Users mention technical assistance is decent but suggest speed improvements. Some note that the response time varies, typically within a few hours. Online support is preferred over partner assistance. While requirements for support are described as complex, users largely find the service effective and helpful.

Deployment

Many users found ManageEngine IT Asset Management's initial setup to be easy and straightforward, comparing favorably to other platforms like Service Desk Plus. They highlighted the simplicity of the installation process, which involves executing the installation file and following on-screen instructions. Some noted a slight complexity within the console due to numerous options but emphasized that this is more of a user issue. The process generally took about a week to complete.

Scalability

For scalability, opinions on ManageEngine IT Asset Management indicate both positive views and potential challenges. Some anticipate issues as databases grow on-prem, prompting consideration of cloud migration. Many affirm excellent scalability, with the capability to handle significant volumes efficiently. Testing phases show promising user experiences with plans for expansion. Redundancy features and rating scores highlight the robust scaling abilities, managing high ticket volumes effectively, and adapting efficiently across various environments.

Stability

ManageEngine IT Asset Management is described as highly stable by users. While some operational challenges like agent reporting and service issues during upgrades are noted, users rate stability highly, often nine out of ten. The system's capability to integrate feedback and resolve issues is appreciated. Despite minor difficulties such as fraud blocking, many consider the ITSM tool the most stable offering from ManageEngine.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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