Freshservice vs ManageEngine IT Asset Management comparison

Why PeerSpot?

Freshworks and ManageEngine are both solutions in the IT Asset Management category. Freshworks is ranked #7 with an average rating of 8.3, while ManageEngine is ranked #8 with an average rating of 8.6. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ManageEngine IT Asset Management and Freshservice compete in IT management. ManageEngine is strong in customization and cost, but Freshservice's intuitive design and integration give it an edge in IT service management.

Features: ManageEngine offers customization options, detailed asset tracking, and IT inventory management. Freshservice provides incident, problem, and release management with an intuitive design and robust integration.

Room for Improvement: ManageEngine could simplify setup processes, improve integration with third-party tools, and enhance user interface design. Freshservice might decrease its cost, expand customization capabilities, and enhance reporting features for deeper insights.

Ease of Deployment and Customer Service: ManageEngine offers flexible deployment requiring detailed planning and highlights personalized support. Freshservice provides a cloud-based, easy implementation with responsive support and self-service resources.

Pricing and ROI: ManageEngine is cost-effective, with lower initial costs and ROI from efficiency. Freshservice, although pricier, offers long-term value with enhanced features and integration for comprehensive service management.

To learn more, read our detailed Freshservice vs. ManageEngine IT Asset Management Report (Updated: September 2026).

Buyer's Guide

Freshservice vs. ManageEngine IT Asset Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Md Abdul Hakim

System Engineer at Corporate Projukti Limited

Helpful smart automation and tracking that can be used with minimal adjustments

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"By using this, we are saving time and we no need to do routine work, as it is now automated and the result is shared with all of the end-users."

"This RPA solution really stands out because of its functionality, scalability, and stability. It also offers very good technical support, and is always innovating with new features that speak to various operational use cases."

"I would rate Automation Anywhere a ten out of ten."

"In particular, with our requirements, we have seen reduced dependency on the workforce and we had proper execution of our business process."

"We get positive feedback from the client regarding the processes that we have developed, as it saves a lot of their manual time and most of their work is done by the bot, without any human intervention."

"The most valuable feature is the back-end process automation."

"We do plenty of manual processing every day. This is repetitive work where an employee will come and do the same task. The tool helps us to avoid those repetitive tasks and save dollars."

"It is easy to code. While you have developers, somebody with a development or workflow mindset can logically build a bot in Automation Anywhere by understanding how to put a process in a workflow. If you have that, then you can logically build a bot in Automation Anywhere. Even a non-IT or business user can just look at the bot language and understand what the bot is doing, and that's the easy part."

More Automation Anywhere pros

"Freshservice was up and running without any expensive project planning, and all that without sacrificing features."

"We find its ability to track what's going on with each request very valuable."

"We use the ticketing system primarily, which is very easy to use for all users."

"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."

"Freshservice's best feature is its user-friendliness."

"Freshservice has had a significant positive impact, especially when managing AWS-related IT operations by centralizing incident management and automating repetitive tasks."

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"It is a stable solution. My company hasn't faced any problems with the solution."

More Freshservice pros

"The technical support is great."

"As far as IT Asset Management is concerned, I would rate it at ten out of ten."

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

"It is a great product, and we are very satisfied with the features."

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"The auto-discovery feature has helped us a lot."

"It's very smart. I use it with minimal adjustments needed."

"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."

More ManageEngine IT Asset Management pros

Cons

"The main disadvantage of Automation Anywhere is its high cost."

"The initial setup was complex because we had to make sure all the security aspects were approved by our leadership."

"One of the important drawbacks of Automation Anywhere is that it needs to be able to show the automated process as a single flowchart."

"The Image Recognition functionality should be enhanced to improve the accuracy of checkboxes."

"The first version would double our cost."

"AA has many features but the issue is with the loss of overhead on computing resources."

"Sometimes the tool is timing out, which would be a good thing to have resolved."

"IQ Bot is bad and needs a lot of tweaking."

More Automation Anywhere cons

"While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira."

"They're not very good at technical support."

"The automation workflows are powerful, but the UI can feel limited; once the workflows get complex, it becomes hard to visualize them."

"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."

"We did a review of our project management tool internally within the company, and it was one of the choices, but it didn't match up anywhere close to any of the other tools we were considering."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

"Freshservice has limitations in the discovery part of the solution. In order to automate the process of bringing information from your infrastructure to the database of the solution, it has a lot of limitations."

"Freshservice can be improved by enhancing Asset Management or CMDB accuracy."

More Freshservice cons

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"The engineering area needs improvement."

"The asset management tool is costly compared to other tools in the market."

"Responses from ManageEngine should be faster."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

"Currently, we are having some challenges in managing assets. We are still managing them in Excel sheets and keeping a track of them outside the system."

"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."

"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."

More ManageEngine IT Asset Management cons

Pricing and Cost Advice

"We were required to purchase licenses and bot runners, which determined the permissible run times for the bots."

"We're just starting to renew our license, and we were quoted $115,000 without the IQ Bot. The IQ Bot is another $30,000. This is with very limited pages, as we go through our first projects. The majority of the cost was for ten days of onsite training."

"The price is a little bit high but the support is good."

"We have seen about a 10 percent monetary savings."

"I really enjoy the pricing options with Automation Anywhere, as they are able to flex their ability to adapt to the needs of the customer really well."

"The licensing needs to be made simpler or shortened."

"The licensing cost for Automation Anywhere is high."

"Automation Anywhere might have a higher upfront cost than some competitors, but its extensive features and seamless integration with other tools can save organizations money in the long run."

More Automation Anywhere pricing and cost advice

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"The price of Freshservice could improve, it is expensive."

"Our licensing fee for Freshservice is $2,500 a year."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"The solution has an annual licensing model."

More Freshservice pricing and cost advice

"Its price is reasonable, but I wish it was lower."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

11%

Comms Service Provider

10%

Manufacturing Company

11%

Construction Company

10%

Outsourcing Company

10%

University

Financial Services Firm

14%

Government

Outsourcing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	85
Large Enterprise	560

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my co...

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What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvemen...

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What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my d...

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What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some com...

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What needs improvement with ManageEngine IT Asset Management?

When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provi...

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What advice do you have for others considering ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that asp...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

ServiceNow vs Freshservice

Compared 10% of the time

Zendesk vs Freshservice

Compared 7% of the time

JIRA Service Management vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 4% of the time

BMC Helix ITSM vs Freshservice

Compared 3% of the time

More Freshservice Competitors

Lansweeper vs ManageEngine IT Asset Management

Compared 18% of the time

ServiceNow vs ManageEngine IT Asset Management

Compared 12% of the time

Aranda Asset Management vs ManageEngine IT Asset Management

Compared 7% of the time

Reftab vs ManageEngine IT Asset Management

Compared 6% of the time

Device42 vs ManageEngine IT Asset Management

Compared 4% of the time

More ManageEngine IT Asset Management Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

Freshservice

September 2026

Download Freshservice product report

Buyer's Guide

ManageEngine IT Asset Management

September 2026

Download ManageEngine IT Asset Management product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Flint

No data available

Interactive Demo

Automation Anywhere

Demo not available

Freshworks

Demo not available

ManageEngine

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

ManageEngine IT Asset Management offers a comprehensive platform for tracking IT assets, simplifying tasks like warranty management and license expiration notifications while integrating with ServiceDesk Plus for seamless asset visibility.

This solution provides automated IT asset discovery, robust inventory capabilities, and effective integration with financial systems. Users benefit from features like automated ticket creation and powerful help desk functionalities. Asset tracking through custom templates and extensive reporting options enhance asset insights, ensuring effective asset and network management. ManageEngine supports license expiration tracking, patch management, and seamless service desk integration. Scalable and efficient management supports diverse IT environments.

What are the key features of ManageEngine IT Asset Management?

Ops Manager: Enhance IT operations management effectively.
Event Viewer: Gain visibility into IT infrastructure events.
Automated IT Asset Discovery: Identify and track assets efficiently.
Integration with Financial Systems: Streamline financial operations.
Custom Templates for Asset Tracking: Optimize tracking processes.
Patch Management: Ensure up-to-date system security.
Service Desk Integration: Seamless asset visibility and ticketing.

What are the benefits to look for in ManageEngine reviews?

Automated Features: Reduce manual tasks with enterprise-grade automation.
Comprehensive Asset Insight: Link assets with tickets, track system status.
User-Friendly Interface: Improve management efficiency.
Scalability: Manage growing IT infrastructures effortlessly.

ManageEngine IT Asset Management is widely adopted across industries like finance, healthcare, and education, providing a comprehensive view of IT environments. It links IT assets with user-submitted tickets, providing essential insight into system status and supporting effective IT operations management across diverse sectors.

ManageEngine

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

TRA

Buyer's Guide

Freshservice vs. ManageEngine IT Asset Management

September 2026

Free Report: Freshservice vs. ManageEngine IT Asset Management

Find out what your peers are saying about Freshservice vs. ManageEngine IT Asset Management and other solutions. Updated: September 2026.

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