IBM Maximo Reviews

IBM Maximo is one of the best enterprise asset management solutions I have been using. In my organization, we use IBM Maximo Application Suite and its EAM and IT suite to streamline asset management, as well as maintenance and operations activities. IBM Maximo Suite helps to bring the asset lifecycle in front of decision-makers to get the best out of the client investment.

A specific example of how my team uses IBM Maximo in our day-to-day work is that it helps with asset management, facilities management, work requests, and work orders through to end life cycle. Implementing these core modules and components of IBM Maximo has allowed our organization to properly track physical assets and inventory, as well as how they are used to support end-user requests for services and supervisors or technicians picking up those requests and assessing the work to be completed.

The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless.

In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems.

IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance.

IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.

One way IBM Maximo can be improved is that the interface is not modern or particularly user-friendly. It takes a lot of time to load, especially when dealing with large data.

The interface should be made more intuitive and easy to customize according to user needs.

I have been using IBM Maximo for four years and a few months.

IBM Maximo is very stable; I have not experienced any lagging or load time issues.

IBM Maximo's scalability is very good as it can grow with my organization's needs. However, in terms of large data, it can sometimes load slowly.

The customer support I experience is very responsive and proactive 24/7.

I previously used Microsoft Azure and also Amicron Factura.

I have seen a return on investment as preventive maintenance and compliance tracking have helped streamline asset management and decision-making. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It has helped us to scale our operations team without micromanaging small issues, thereby saving a lot of time.

My experience with pricing, setup cost, and licensing is that the cost was cost-effective and the licensing cost is also reasonable, especially for mid and large enterprises. However, for smaller organizations working on a tight budget, it might exceed their budget and could be considered expensive.

Before choosing IBM Maximo, I evaluated other options including Microsoft Azure.

I highly recommend IBM Maximo Suite because it gives better control over assets without needing multiple tools. It also makes planning and tracking easier and enables data-driven decisions.

I am solving the problem of employees being overworked with a better overview of who is doing what. I find the integration with IBM modules really powerful as it connects everything smoothly. The ability to capture equipment defects quickly and convert them into work orders has been a significant time-saver. I would rate this product an 8 out of 10.

Hybrid Cloud

Amazon Web Services (AWS)

IBM Maximo performed well for my client in procurement, particularly in contract tracking and management. It provides an easy-to-use central hub for all relevant employees and contractors to find MSAs and SOWs, and to see a dashboard of contract status and expiration. It is also integrated with other front-end solutions to help with information intake.

IBM Maximo is my daily companion, and the software supports asset management. Using the software, we can monitor and optimize our system's performance and conduct predictive maintenance to prevent sudden downtime. The software is very robust and cost-effective.

IBM Maximo is very well suited to asset lifecycle management and system condition monitoring. The product is user-friendly and effective in managing work orders. The software pricing is much more affordable than that of other EAM systems.

The best features IBM Maximo offers in my experience include workflow, assets tracking, and integration with other apps. The software is very effective in trend analysis and downtime tracking and is well-suited for preventive maintenance and predictive maintenance. Additionally, it has ease of use and seamless integration with other tools such as M-Power, Omino, and IBM Maximo.

The reporting feature is excellent, as it allows for order and job card updates.

IBM Maximo has positively impacted my organization, as we have noticed significant advantageous changes. The use of the software has significantly improved operational efficiency in our organization by streamlining processes and preventing system failures. IBM Maximo has reduced unplanned downtime by enhancing preventive maintenance. The introduction of this product in our industry enabled data-driven decision making through real-time performance analytics and reporting.

We have experienced specific outcomes, with fewer downtime instances of around ten percent. We have also experienced improved operational efficiency in our organization of approximately seventy percent.

Many improvements are needed in the customer support service department because of delays in response, which are very costly.

One area that needs to be improved in IBM Maximo is customer support, as there are delays in responding to our queries, which can be very costly.

The software is available only in three languages: English, Portuguese, and Spanish, which limits its implementation for other language users.

My experience with IBM Maximo spans approximately six to seven years.

Customer support needs improvement due to delays in response time, which can be very costly.

For anyone looking into using IBM Maximo, I highly recommend this tool because it is well-suited to asset lifecycle management and system condition monitoring. It is very user-friendly and effective in managing work orders. The software price is much more affordable than other EAM systems. However, improvement in customer support is needed quickly. This tool has streamlined and automated many of our complex processes, thereby saving time and reducing errors. It has provided us with real-time system performance data and alerts for potential breakdowns, which has reduced downtime by ensuring accurate, timely system diagnostics that can prevent failures. I give this product an overall rating of eight.

My main use case for IBM Maximo is as a technical consultant, so I help companies to use IBM Maximo.

A quick, specific example of how I've helped a company use IBM Maximo is that it is quite generic, so we help companies to add customization in workflow processes, for example, organization and how to use the asset or location application.

In addition to my main use case, I do install IBM Maximo environment for the clients.

The best features IBM Maximo offers, in my opinion, are agility and the fact that we can customize the application to adapt to the business of the client.

The agility and customization features help my clients specifically. For example, we have a client at the airport of Nice in France who had the need to adapt the mobile application of IBM Maximo, and we were able to do it very fast compared to other solutions.

I have seen specific metrics or outcomes from these improvements. For some clients we have up to 89% downtime reduction of equipment that generates over 1.2 million euro growth in revenue because we don't spend that much money on downtime and repair costs.

IBM Maximo can be improved by providing developers with more documentation. I think IBM lacks a lot of documentation and hopefully the community who uses IBM Maximo can help if other developers have questions, but we really need official documentation because what is available on the internet is not official and we don't have strong documentation from IBM.

I would also note that around usability, we see some lack of real custom needs in the applications of IBM Maximo Mobile. For example, in applications such as inspections, we cannot really sort by specific field and the search or filtering methods are not very clear, making it difficult to easily find what we are looking for.

I have been using IBM Maximo for four to five years.

IBM Maximo is very stable in my experience, as we have zero downtime, especially since we switched to cloud, and we have technical solutions to avoid any downtime in the production environment.

I would say that IBM Maximo's scalability is very good.

The customer support for IBM Maximo is very helpful and they respond very quickly.

On a scale of 1 to 10, I would rate the customer support a nine.

Positive

Previously, we used Carl and we switched to IBM Maximo because we didn't have the possibility to add simply and without a lot of customization our business rules to the previous application. Now we use IBM Maximo because we can add our business logic directly and without really having a lot of cost of development or customization.

My experience with pricing, setup cost, and licensing for IBM Maximo is that the licensing process is very intuitive. We have app points and the users or the clients buy a certain number of app points that suits their business need. For example, if they have a thousand users or thousand concurrent users, they will need to buy around 300 app points.

I have seen a return on investment with IBM Maximo for some clients, where we have saved up to 93% downtime of equipment and 1.2 million euro for one client on return on investment.

Before choosing IBM Maximo, we evaluated other options including Infor and SAP.

IBM Maximo in their last version includes mobility functionalities which can use the offline mode for technicians that do not have internet connection, and that is really helpful for them. Additionally, we can build workflow processes very fast that suit the business rules for the companies.

I would advise others looking into using IBM Maximo to really use only the application that they need. IBM Maximo can be really complicated if we want to use all the functionality of it. However, if we can be small and only use what we need, it is awesome, and if we need more complex scenarios, then we have to teach them to the user before we deploy it.

I would rate this review an overall 8 out of 10.

Hybrid Cloud

Amazon Web Services (AWS)

I am using IBM Maximo for asset management and work management. As part of the asset tracking, the work and maintenance regimes occur on the asset, and as part of that, the asset gets tracked. Asset tracking and predictive maintenance are all part of the standard asset management capability.

Flexibility is one of the key components, along with ease of use. The ease of installation depends on how you set your solution up and whether you're going for Windows or Linux. If you know what you're doing, it's fairly simple. However, if you're a new user to the product, I'd rate it a seven. If you understand the product and you've got your design set up, then it's probably looking at about an eight or nine.

I think there could be a bit more focus on the UI components. IBM Maximo has had the same UI for many years, and it hasn't really changed. From that perspective, the UI is quite old-fashioned, and that would be one of my main concerns. Additionally, some standard processes would be handy. IBM Maximo is very flexible, but it would be beneficial if they had some standard processes that you could adopt quite easily without having to configure everything yourself. Those would be my two key points.

I have been using IBM Maximo for more than five years, probably closer to ten.

The stability depends on and comes down to your setup and your implementation. You're not so much talking about the product itself, but rather your infrastructure and how that's been set up. I would probably rate it an eight or nine.

I do not report directly from IBM Maximo. Instead, I pull the data into the data lake and do the reporting from there.

I have experience with both IBM Maximo, and I am currently in the process of implementing IFS.

IBM Maximo released AI components in their latest version 9.1, so I cannot comment on that at this point in time. The AI components are still brand-spanking-new and have only just been implemented in version 9.1, so there hasn't been much uptake of that at this point in time. My overall review rating for IBM Maximo is an eight out of ten.

Hybrid Cloud

Amazon Web Services (AWS)

My main use case for IBM Maximo is asset management in plants.

A specific example of how I use IBM Maximo for asset management in plants is that we use the asset management tool for tracking asset location and maintenance of assets, timely maintenance, preventive maintenance, and condition monitoring. We use it for multiple purposes, including purchasing tools, assets, and spare parts. We assign assets to a location so that we can track their location. We create work orders based on asset failures so that technicians can work on fixing the assets. The time is tracked for the number of hours the technician worked on a work order.

I have preventive maintenance, which can be done using frequency based on the time period or based on meter readings of the assets. If there is a problem, then a work order is created automatically so that it will reduce asset downtime and asset failure.

The best features IBM Maximo offers are that it is a comprehensive tool where we can get the purchasing of assets or spare parts in the same application. The reports are also very good. Additionally, the barcodes are valuable. We can print barcodes for all things we need. The UI also has a very strong appearance.

We use the reporting feature very often. We have multiple reports, not just one. For each module, there are multiple reports and we can customize the reports based on our needs. For example, for a work order, we can print a report which gives all the details so that it is easy to carry out the steps required to fix the issue. There are also barcodes for items which we can paste on a bin or the item so it can be scanned with a barcode scanner, which is very easy.

IBM Maximo has positively impacted my organization because it reduced a lot of time and has saved a lot of cost.

For example, prior to IBM Maximo, we were doing only paperwork. Now that we have IBM Maximo in place, it is useful for tracking all assets and everything in a single solution with no data loss. Previously, multiple people handled this work, but now very few people do. This has helped us significantly.

I do not see any improvements needed because it is a very good tool.

The interface of IBM Maximo is very good and the reporting is also good. The only thing is that the deployment time can be a bit less. Compared to before, it is less now, but it can still be optimized for the application to be available all the time.

I have been using IBM Maximo for around five years.

IBM Maximo is stable.

IBM Maximo's scalability is very easy and feasible to scale up and scale down using an OpenShift environment. It is very good in terms of scalability.

The customer support of IBM Maximo is good.

Negative

I did not use a different solution before IBM Maximo.

I have seen a return on investment. I would say the time is saved because we don't need to have paperwork. Everything is tracked in this solution. There are also very few employees now because there is no paperwork anymore. Everything the employees need to see is in the solution itself: quick remedies, failures, and resolutions. Everything is tracked in the work order history. This makes it very easy now and has saved us a lot of time, as well as fewer employees are needed.

My experience with pricing, setup cost, and licensing for IBM Maximo is that the pricing was acceptable. The setup cost is also acceptable. The licensing is good. We have consumed some AppPoints for it. I bought some AppPoints from IBM, which is based on the concurrent users who will log into IBM Maximo. Overall, it is acceptable and worth the price.

Before choosing IBM Maximo, we evaluated the SAP system, but IBM Maximo feels the very best in terms of asset management.

My advice to others looking into using IBM Maximo is that if you want a solution which is packed with all the functionalities in a single solution for entire asset management, then go with IBM Maximo. I would rate this product 9 out of 10.

Private Cloud

Microsoft Azure

I worked with IBM Maximo during an IT consulting engagement for a large asset-intensive organization in the utilities and energy sector, where the client's needs required a centralized platform to manage physical assets, maintenance operations, and work orders across multiple sites. IBM Maximo was implemented to support asset lifecycle management, preventive and corrective maintenance, and integration with ERP and IoT data sources. The solution was deployed in a cloud environment serving multiple operational teams.

I used IBM Maximo asset register as an asset registry and lifecycle tracking. I configured IBM Maximo to create a single, centralized asset registry for critical equipment, such as transformers, pumps, and production machinery, consolidating data previously spread across spreadsheets and legacy systems. Each asset was tracked across its full lifecycle: installation, operation, maintenance history, and decommissioning. IBM Maximo was configured to manage time-based and usage-based preventive maintenance plans where maintenance activities were automatically generated based on operating hours, calendar schedules, and asset criticality, which reduced missed maintenance and improved overall asset reliability.

IBM Maximo provides a very mature and structured model for managing assets, work orders, maintenance plans, and spare parts, which is well-suited for complex real-world operational processes. Another best feature is configurability without heavy customization because many business rules, workflows, and forms can be configured through the platform without writing custom code, which helps align the tool with existing operational processes.

I configured IBM Maximo to integrate with ERP.

IBM Maximo is a very robust and mature EAM platform that covers end-to-end asset and maintenance processes. It is also highly configurable for complex organizations, which was very good for us. It has a strong ecosystem and long-term vendor support because our customer colleagues, when they contacted the vendor for support, had a very positive experience.

IBM Maximo can be improved because the user interface is not as modern as newer SaaS tools, and implementation and configuration can be time-consuming. If IBM wants to improve the tool, I think that these two points are essential.

IBM Maximo can be improved in order to make it easier to understand how to manage and evolve the tool because it is not easy to use at the beginning.

For our needs, IBM Maximo's reporting and analytics capabilities are sufficient. It is a little difficult to use at the beginning, but when you learn how to use the tool overall, IBM Maximo is very strong and useful, and for us, it was a very good experience.

It is not easy to learn IBM Maximo at the beginning. I think that it is possible to improve the learning curve to make it easier to use in the future.

I have been using IBM Maximo since 2024.

IBM Maximo is stable.

IBM Maximo proves to be highly scalable, supporting thousands of assets and users across multiple sites, and it scales well both functionally and technically, especially in enterprise and multi-site environments.

Unplanned downtime decreased by 15 to 20%, work order processing time decreased by 30%, and data consistency across sites significantly improved, which are very good metrics for us.

IBM Maximo is highly scalable because it supports thousands of assets and users across multiple sites without any problems as it scales well.

The customer support for IBM Maximo was very good, but it was not a direct experience. It was a customer experience where colleagues talked with the support team during the development of the solution, and they were very happy about this.

IBM Maximo was the first solution used.

IBM Maximo is deployed in a public cloud.

Our measurable results show that unplanned downtime decreased by a minimum of 15 to 20%, work order processing time decreased by 30%, data consistency across sites significantly improved, and preventive maintenance compliance increased by 20 to 25%.

IBM Maximo was chosen by the customer without evaluating other options.

I would recommend IBM Maximo to asset-intensive enterprises looking for a comprehensive and battle-tested EAM solution, which is a very good solution. I gave this review a rating of 9.

Public Cloud

Amazon Web Services (AWS)

My main use case for IBM Maximo is managing maintenance. I used it first as an end user, and later joined the implementation team. Now I'm administrating and implementing IBM Maximo.

The transition for me moving from using IBM Maximo for maintenance to actually implementing and administering it changed significantly since I have more access. I have a bigger overview vision. Instead of asking for requirements, I'm now implementing them. I'm seeing more benefits and understanding the problems that may affect from a request or a change request.

The best features IBM Maximo offers are Service Management and Work Management since they cover all the details and specific requirements that engineers need. The inventory system in IBM Maximo has a point of view of engineering, with many engineering details that help in enhancing the cycle of inventory and specification of each item.

The inventory management in IBM Maximo helps enhance our organization's processes and efficiency. As a former maintenance engineer, I faced many problems, such as having the same item encoded or coded in the item list twice. That doesn't happen in IBM Maximo since you have specifications. You can have exact specifications, such as product dimensions, material, and country of manufacturing. These details help avoid mis-selection of items. IBM Maximo also has alternative items that you can attach to each item. If an item balance is zero, you can see the alternatives instead of waiting for the item to arrive.

IBM Maximo has positively impacted our organization by decreasing inventory costs and optimizing engineers' work time. It has made a great impact on management and auditing cycles from scratch. You can see the status of each record anytime and track history. These aspects have improved significantly.

IBM Maximo could be improved if they added a comprehensive finance module, as that would make it a more complete standalone application. Currently, if you need specific finance software, you need to purchase something such as SAP and integrate it with IBM Maximo. Coverage in this area would help reduce dependency on additional software.

Regarding finance features, I would want to see payment capabilities added to IBM Maximo, particularly for factories making payments with providers and collections. This feature isn't adequately covered in IBM Maximo. Additionally, enhanced finance reporting and managing GL would be beneficial. IBM Maximo covers GL but only at a surface level. It doesn't provide deep account analysis.

I have been using IBM Maximo for seven years.

IBM Maximo is stable.

IBM Maximo's scalability is very good through integration or implementation. It performs very well in the scalability metric.

The customer support for IBM Maximo is very helpful, and you have your local support. The two support systems cover most of what you will need in your support.

Positive

I previously used a different solution before IBM Maximo when I was working as a maintenance engineer. It was local software. Though I don't remember its name, it doesn't compare to IBM Maximo at all. There is a significant difference.

I have seen a return on investment with IBM Maximo as 5% of cost has been reduced by organizing manpower and material.

Regarding my experience with pricing, setup cost, and licensing for IBM Maximo, I would rate it 8 out of 10.

I gave it this rating because the price is good, but since I'm in Egypt, the dollar rate has increased significantly. It's challenging for companies to acquire IBM Maximo since it's priced in dollars. However, when looking at global pricing, it's fair compared to competitors.

Before choosing IBM Maximo, I evaluated other options and determined it was the most suitable one since it covers many business areas needed by engineering departments.

There are many good implemented functions in IBM Maximo, but I see these two functions as the most valuable ones from my point of view.

My advice to others considering IBM Maximo is that top management should hire internal team personnel who are knowledgeable about the system. A good implementation produces great results. The team should be dedicated to IBM Maximo and have substantial experience. Management should ensure people work through IBM Maximo and resist any workarounds to make it successful at their company.

I rate IBM Maximo a 9 out of 10 because of the finance section limitations. However, its cost makes sense due to competitor prices.

Hybrid Cloud

Microsoft Azure

We are reselling IBM Maximo as well. I find the automation products to be the most valuable features.

I find the automation products to be the most valuable features. When it comes to their reporting and analytics capabilities, I find them to be superb.

IBM Maximo could learn from its competitors by going aggressive to market, probably looking at price discounting, and emphasizing orientation and training and services to the end customer directly from IBM. Those three things can help. They should promote it more in my opinion.

I have been dealing with IBM Maximo for eight years.

I usually do not recommend SAP products instead of IBM Maximo; the customer bought from SAP directly instead of buying IBM Maximo from us. They went ahead with SAP modules and modernization and improvisation there.

SAP has advantages over IBM Maximo in that it was for one customer who was using HANA. IBM Maximo is expensive, and it is not a very well-known product in India. People have not heard of it. We tried selling it to Pune Metro, and they wanted to integrate with SAP, but the price that was quoted was very high.

I assess IBM Maximo's integration with IoT and AI as an excellent product to work with from a future-wise and technology-wise perspective. However, it is very difficult to sell in India because of the price point and no known expertise on the feature level at IBM, along with SAP in competition, which has its own tool to provide this kind of solution for asset management.

IBM Maximo's asset tracking feature is difficult to sell in India because of price. It is not popular in India because of price and IBM not pushing, so it is not very easy to sell. We tried pushing it to some of the people who are running metro, but we did not get any big success. My overall rating for this review is 6.

Public Cloud

Amazon Web Services (AWS)

There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anything that comes into the asset repository, asset management, asset evaluation, anything that comes into the asset, we use IBM Maximo.

Customers are basically more looking towards IBM Maximo for optimizing their assets and doing the asset inventory and anything that is related to asset, asset depreciation, anything that comes into the asset management, the customer is willing to go for IBM Maximo.

IBM Maximo is the best tool for the asset management solution. The solution itself is a complete solution. There are a lot of features in the solution and many things included.

IBM Maximo's asset tracking is the best.

IBM tools are quite expensive, but they are number one in the market. It depends upon the features and things that they give you. IBM Maximo is something that they provide which is incomparable to other products.

IBM Maximo's integration with AI is good, but they are still working on it because AI IBM Maximo has capability. It's an IBM product. IBM Watson is one of the products that is integrated. It's an AI product. IBM has a complete suite that you can use for the integration of any of their tools with the AI. They have the complete AI solution.

IBM Maximo's predictive maintenance is the best. IBM provides the solution that you can actually do the predictive maintenance. You can predict the things better in terms of the assets you have pushed into the system and what are the things that are going to have a life cycle completed or some sort of SLAs completed for the assets. It provides you a complete roadmap for the predictability of your assets.

IBM Maximo has excellent capabilities of reporting. It can provide reporting of any sort of dashboard that the CIOs require or the business team requires. It provides you the best reporting and there are a lot of options available for the reporting as well. At the reporting end, IBM Maximo is very powerful.

The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is serving the enterprises. It needs to be simpler for the SMEs, or for the companies who can take some lighter versions. It is a tool that needs to be integrated throughout the enterprise. It's a heavy tool and heavy implementation. They should have some lighter version for small and medium enterprises, SMEs.

For IBM Maximo, it's a quite meaty situation, but the tool itself is not being procured by the companies which are at the lower side of the business. They must have some enterprise solution or a big sort of a company. The companies which have bigger market footprints buy this tool. Because of their competitiveness and their enterprise nature, the small companies are unable to do it. In different markets of the world, the regions, I can say better regions, they are not able to sell more on IBM Maximo side. Because there are some markets which cannot buy this sort of tools, it's so much expensive. IBM Maximo should do something so that the companies such as SMEs and small companies can buy their licenses.

I have been working with IBM Maximo for more than a year now. It's just a year because this product is working, not for a long time.

IBM Maximo is completely reliable and stable. The application is reliable in terms that it is not doing anything which is not required. It's reliable because of what requirements you have pushed into the system and what requirements in terms of the asset depreciation, asset monitoring, asset valuation, everything that you want to do for the asset, it's giving you the real pictures. The software is reliable itself. It has no downtime and everything is good.

IBM Maximo is scalable. It depends on the number of assets. The licensing structure is scalable. Everything is scalable. You can make it scale.

You can evaluate IBM Maximo's customer support and technical support as seven somewhere. The support is always good. IBM support is good, but the only thing that the problem in the support is their response time. The response time is slow.

Positive

My experience with the initial setup of IBM Maximo is that it's quite simple. IBM everything has a wizard base, so it's not a challenge for anybody to do if he knows what he wants to do. It's easy for them.

I usually participate in the initial setup and everything for IBM Maximo. I am also doing some certifications on IBM Maximo. We will be developing a team for that. It needs huge investment as well.

AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their own cloud as well.

It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world.

With IBM Maximo, we were able to input the pole information for different poles and lighting, not only for us as power technologists to know what needed to be placed on a pole but also for the linemen in the field. It provided an easy way to share information with them, ensuring they were aware of our actions. Likewise, we could understand their activities and use of different tools.

Though I liked it a lot, I think it was lagging a lot. It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning. The aforementioned area can be considered for improvement.

I have experience with IBM Maximo. I used it for the five months that I worked at my previous job. Also, I used it every day at my previous job. My previous company had a partnership with IBM Maximo.

The whole company used to use IBM Maximo. I think it's definitely over five hundred or a thousand people.

My previous company would try and reach out to the technical support team. So it's more of who would IBM or Duke reach first for some of those cases. I rate their assistance a nine out of ten. They're very respectful and kind and helpful. And what they could do, and even though I think most times, they really weren't able to help as much as we would like. Just being understanding was very it helped out a lot in their patience. It doesn't surprise us.

Positive

The initial setup was very difficult. It took me about a week to gain full access and an additional week or two to become familiar with its usage. Even though Maximo was designed to be an overall system, it proved to be slow, causing challenges for both senior-level employees and myself. My coworkers and I found it hard to update information and encountered issues where the software would revert back to old projects or files. Consequently, using Maximo became a tedious task.

I wouldn't know the pricing of the solution.

To be able to recommend the solution to others, I think it would depend on the type of work they're trying to do. If they are engaged in fieldwork as power technologists, then IBM Maximo could be a suitable option, as I am currently unaware of any other platform or software that offers the same capabilities on such a large scale. However, if there is another software platform that proves to be superior to Maximo, I would strongly recommend using that instead, as accessibility in Maximo is not something I would ever recommend to anyone.

It was able to fulfill the tasks we needed to accomplish when it functioned properly and was free of bugs. However, on most days, IBM Maximo operated at a very slow pace and did not update information as frequently as we desired. Therefore, I would describe it as software that had both positive and negative aspects.

Overall, I rate the solution a five out of ten.