GoToMeeting Reviews

Enterprise buyers evaluating GoToMeeting should consider that while it may appear costly, discounts are negotiable and pricing has become more competitive with market pressures. Approximately AUD 5,000 annually may be expected, with additional fees possible. Users note free subscriptions offer basic functionality but with limitations, encouraging consideration of paid licenses for full access. Caution is advised regarding toll-free audio to prevent escalating charges. Pricing details are available directly from GoToMeeting's website.

• "GoToMeeting is a little bit expensive compared to other products."
• "It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
• "Negotiate for discounts."

Organizations primarily utilize GoToMeeting for hosting meetings, webinars, and training sessions. Many rely on it for video and audio conferencing, especially involving external participants or remote teams. While it facilitates customer interactions and internal communication, users report inconsistent performance, particularly on mobile devices. Various sectors, including sales, benefit from its features for customer calls and product demos. The pandemic increased its use for replacing business trips with virtual meetings, though some are transitioning to other platforms.

GoToMeeting's customer service is generally regarded as helpful, particularly in resolving billing inquiries. However, reaching their team can be challenging. Many users have not had the need to contact technical support, finding the platform intuitive and trouble-free. Those who interacted with technical support found it efficient, particularly during a service disruption at the pandemic's onset. Some received timely notifications and maintenance updates. A few connections were required for government-related issues, resolved quickly by customer support.

Users found GoToMeeting's initial setup simple and straightforward, requiring only a few minutes. Creating rooms with a consistent URL was easy but less recommended due to calendar conflicts. Most setups involved a browser plugin or smartphone app, without needing technical assistance. Some required a systems administrator and desktop services, taking a few hours. Connectivity through third-party providers was challenging, but internal network setups were quick, taking about 10 to 15 minutes.

Users express that GoToMeeting is capable of handling scalability. Experiences highlight a steady performance for meetings both small and large, accommodating multiple participants without difficulty. While some found limitations in user capacity, many appreciated the option for larger gatherings through other services. Companies and individuals benefited from GoToMeeting's flexibility, noting its suitability for diverse meeting sizes. Scalability is rated positively, supporting a wide range of meeting needs effectively across different locations and user volumes.

GoToMeeting stability varies among users. Many find it stable without significant glitches, and it works well for regular meetings. Some have experienced freezing, crashing, or performance issues, often attributed to infrastructure or network problems. Others believe stability is good, even with large user numbers, despite occasional ISP-related disruptions. Compared to competitors like Zoom, GoToMeeting's stability is sometimes perceived as inferior, particularly for complex setups. Users reported improved stability after initial issues during increased usage phases.