GoToMeeting Reviews

We use this solution to contact some of our customers, and also to have internal meetings with colleagues.

We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place.

We would like some improvement in the speed of initiating this solution, as it is currently fairly slow.

We would also like there to be some third-party integration added into this solution, so that it can be linked in with Google Workspace, Google agenda and notes, etc.

We have been using this solution for almost three years.

We have found this to be a reasonably stable solution during our time using it.

This is a fairly scalable solution.

The initial setup for this solution is easy, and the implementation took less than ten minutes to complete.

We would rate this solution an eight out of ten.

We primarily use the solution mostly for training. We also use it for client meetings as it's easier when you send the link to the customer when you need to have a conference call with them. 

There is a smartphone application and it is web-based. You can use it from any device, Linux, macOS, Windows. Everything works with GoToMeeting.

The performance and stability are great. We don't have any issues. 

It is cloud-based, however, we are fine with that. It is enough to have a stable and moderate to fast internet connection.

The product can scale.

We found the initial setup very simple. 

The dashboards are great.

It offers good chat functionality.

Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product.

There may be more features available in, for example, Cisco WebEx.

The solution could always be more secure. 

I've been using the solution for a few years at this point.

Stability and performance have been good. There are no bugs or glitches. it doesn't crash or freeze.

You can get many simultaneous users can be in one meeting. This is the scalability from GoToMeeting's point of view. They are selling the fact that a number of users can use it at the same time.

We have around 20 people using the solution right now.

We do not require any support at this time. It's pretty simple to use. We've also never had any technical issues. 

We have also previously used Skype.

Most of the time it's only a plugin in a web browser or application via smartphone. Therefore, the initial setup is straightforward. It's not overly complex or difficult. There isn't really an installation process. You don't need a technical team.

We did not need outside assistance from consultants or integrators when it came to setting up the solution. We were able to do it ourselves. 

We do need to pay for the license in order to use the solution. It's not an expensive product.

We're always on the latest version of the solution right now. I can't speak to the exact version number.

I'd advise potential new users to try it and see if the features that are supported by GoToMeeting are enough for them. They may expect some features which are not available in GoToMeeting. However, those features may be available in Cisco WebEx, for example, or some other solution.

I'd rate the solution at an eight out of ten.

I'd recommend the solution to others.

We primarily used the solution for audio meetings. 

The solution worked well specifically for audio meetings.

The stability and performance of the solution were good. 

I can't speak to how it can be improved as far as audio meetings go. 

The solution could scale a bit easier if you need to add more people to meetings. 

We used the solution for seven or eight years. However, we are no longer using it. 

The solution worked fine. We never had any problems. The stability is very good and it is reliable.

We had only one or two instances where we had to go beyond what was possible. There was, for example, one meeting where we had 50 users. That day we had trouble as it was only limited to 25 so and it forced us to go and purchase a new license, which is ultimately what we did.

I've never dealt with technical support directly. I can't speak to how helpful or responsive they are.

I'm also familiar with such solutions as Microsoft Team and LogMeIn. 

I wasn't a part of the original setup of the implementation. I can't speak to how easy or difficult it was or how long the deployment took. 

The pricing may be visible on the website, however, I can't speak to how much we paid or the exact costs involved. 

We were customers and end-users. We did not have a professional relationship with GoToMeeting. 

It's a very tough space now. Microsoft has its own tool now (Microsoft Teams) and most organizations are on Office 365 so they are getting Teams by default. 

I'd rate the solution at an eight out of ten. 

We have used it at my previous employment to connect for our weekly meetings for all our branches and video conferencing meetings as well.

When we bought it, it worked perfectly fine for us. We didn't have any fancy features that we required. Currently, it runs the meeting well. We can hear and see the other side. We can share screens. So there are no issues. Some improvements that i would like to see in the future is if they can measure or capture latency in the conferencing sessions and probably a small graphical interface that shows the live status of stability or jitters in the link, to establish any issues, whether its a link or bandwidth issue. This feature will be very helpful for on-spot troubleshooting and ironing out important conferencing calls.

We have been using it since around 2017 December/January. 

I have had no issues. Unless there have been ISP issues, apart from that we never had any issues. We used to connect with overseas vendors, partners, clients.

Apart from when we only had a link outage or anything to do with the link issue. But otherwise, GoToMeeting is an awesome product. 

We don't have any issues whether you use it to browser, or use it as a client. It worked perfectly fine for us.

It is scalable. We only needed the licensing for two conferencing groups. So at one point in time, it's two groups who have a conference. We only got a license for a group of two, and then we had individual connectivity. It worked fine for us, no issues.

I don't remember ever contacting technical support. We probably did when we initially bought it. It was very simple to configure, nothing complicated about it. It's all online-based. We add all of the users and send them a link.

We also used Skype and TeamViewer. I think Skype was a slightly heavier application compared to GoToMeeting was much smoother.

I haven't used Skype for a long time. I wouldn't know if Skype has improved. It worked definitely fine for us. It did what it was supposed to do.

GoToMeeting does simple video conferencing and has meetings set in two or three conferencing groups. Those types of meetings go perfectly fine. But if somebody is planning to intensively use it daily and their user requirement is a lot more than what I've experienced, I would suggest do a trial for a month or so and make the most out of it in order to see what the traffic is like and how it behaves in the network. Check to see if you have any issues in the chat.

I think it all depends on how stable your link is and how you traffic-shape your policies in your Firewall. I think that it also plays a major role in how other application works.

I would rate GoToMeeting a seven out of ten. Not a ten because there is always room for improvement.

In the next release, I would like for it to incorporate file transfers more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that. 

I would like it to be able to do screen recording. You can do a voice recording of the presentation but not sure if could do a screen recording. It would be helpful during or when conducting a training. 

My boss uses it every week because it is what we use for having all of our meetings. Because of COVID-19 and all, we had to cancel all of our business trips, and we are conducting all of our meetings with GoToMeeting.

I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips.

Normally, we do spend a lot on travel in the office. But while my boss was experiencing GoToMeeting, the conference call that enables us to do presentations and deal with clients, he realized that we could be doing it all via GoToMeeting instead of going from one country to another one. We have saved a lot and we are very satisfied with it.

We had a conversation about GoToMeeting on Friday and he said that he will continue with it. We are planning to register for more accounts. Because we had registered with the trial version.

I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible. Normally, I don't use that feature as much as my boss does. He was saying that we have to see about that feature, if there's a possibility to use two rooms at the same time, with two staff members logging into the same account, at the same time.

I have been using it since the beginning of this year. Secure Services proposed it to me, and I proposed it to my boss. We started with a trial version of course, and after that, he saw that it is a very helpful tool, since we've got lots of meetings to do, and we can't just go travel. We even use it for our weekly conference calls with all the 18 members in the company. After that, we integrated all of our clients together. We even did a Webinar with GoToMeeting. In fact, I have one next week.

For the time being, scalability is okay. It's suitable for our requirements.

We have 15 users in the Mauritius branch, 25 in Paris, and we have 5 users in Switzerland.

I would rate it a nine out of ten. 

I would like for them to incorporate a whiteboard feature. With Teams, while doing a presentation, and while discussing with clients, sometimes we do use that option. And on Teams I can see that this feature is there.

We use GoToMeeting for online meetings and video conferencing.

The most valuable feature is that it is lightweight. There is no lagging and the meeting interaction is seamless.

The whiteboard for taking notes is a good feature.

I would like to see better support for mobile devices.

The limit size of meetings should be increased from 10 people to 25.

Integration with Google Docs would be a useful addition.

I have been using GoToMeeting for almost two years.

We use GoToMeeting regularly, perhaps twice a week, and it is very much a stable product.

With respect to scalability, you can accommodate a maximum of 10 people in a meeting. I think that it should be increased to 25.

I have never been in contact with technical support.

I have used multiple applications for meetings and video conferencing, including Microsoft Teams and Zoom.

The initial setup is very easy.

I did not require any assistance in implementing GoToMeeting. It takes between two and five minutes to deploy.

GoToMeeting is a little bit expensive compared to other products.

In summary, I find that GoToMeeting is a good product.

I would rate this solution an eight out of ten.

We use this solution for video conferencing, normally for meeting with people external to our organization.

I like GoToMeeting because it is lighter than other solutions, such as Webex. There is less delay during meetings.

The interface is simple to use.

The interface is a little outdated and could be better. In some ways, it could be more intuitive.

I have been using GoToMeeting for seven or eight years.

Overall, this is a stable solution and I have not experienced much in the way of glitches. Normally, we use GoToMeeting for having meetings once or twice per month.

My typical meeting size is about ten people, which has been fine. We have had no trouble with connecting, sharing data, or sharing our screens. I'm not sure how a meeting of 1,000 participants would be because I haven't been involved in one.

I am currently using Zoom, Webex, and GoToMeeting.

Feature-wise, there is not much difference between GoToMeeting and Webex. However, Webex is a little bit heavier and slower at times.

The initial setup is easy and it only takes a few minutes to do.

I performed the setup.

In general, I find GoToMeeting very simple and easy to use. If somebody is not satisfied with Zoom or Webex then I would recommend that they try this product. It is a good alternative.

I would rate this solution a nine out of ten.

We are no longer using GoToMeeting but we were using it for video conferencing.

The most important feature for me was the iPhone app.

GoToMeeting is too slow, which is why we no longer use it.

I don't like the fact that you have to enter your password every time you use it. My phone is my phone and it should assume that it is me using it when a call comes in. It should be more flexible in this regard because if my iPhone rings then I can answer it. However, if GoToMeeting rings, then I can't just answer it without entering a password. It isn't as if it is a bank or a wallet for electronic currency.

I was using GoToMeeting for about a year and a half.

It is a stable solution.

It is scalable because the stability was consistent, even as the number of meeting participants increased. We have perhaps 60 users in the company.

I have not been in contact with technical support.

Prior to GoToMeeting, I used Webex and Zoom. I also have experience with Google Hangouts.

With Google Hangouts, I have the same problem with the speed of the connection slowing down too much when we are sharing screens.

GoToMeeting was too slow, so our company has changed to Zoom. With Zoom, we don't have as much trouble with the connection speed slowing down when we are sharing screens.

GoToMeeting is a nice program and they have a lot of features.

I would rate this solution a seven out of ten.