IT Manager at Capital Guidance
Real User
A stable conferencing solution with dial-in capability
Pros and Cons
  • "The most valuable feature is the dial-in capability."
  • "Manageability needs to be improved."

What is our primary use case?

I use this solution for having meetings with people that need to dial in from the outside.

What is most valuable?

The most valuable feature is the dial-in capability.

What needs improvement?

Manageability needs to be improved.

For how long have I used the solution?

I have been using GoToMeeting for seven to eight years.

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What do I think about the stability of the solution?

I haven't experienced any problems in terms of stability.

What do I think about the scalability of the solution?

Scalability has not been a problem.

How are customer service and support?

It is difficult to reach the people at GoToMeeting, even if you're trying to reach somebody in sales. I find this strange because they have an amazing product, but you would expect to have trouble reaching a company when it is the opposite.

Which solution did I use previously and why did I switch?

I have used Zoom with one of my clients and I also use Microsoft Teams.

If Microsoft Teams had dial-in capability then I would use it instead, rather than paying extra for GoToMeeting.

What's my experience with pricing, setup cost, and licensing?

I purchased ten licenses for GoToMeeting. It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better.

What other advice do I have?

Overall, this solution is very good. Only the management and pricing are in need of improvement.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
General Manager at a comms service provider with 51-200 employees
Real User
Lightweight, easy to set up, and has a simple interface
Pros and Cons
  • "I like GoToMeeting because it is lighter than other solutions, such as Webex."
  • "The interface is a little outdated and could be better."

What is our primary use case?

We use this solution for video conferencing, normally for meeting with people external to our organization.

What is most valuable?

I like GoToMeeting because it is lighter than other solutions, such as Webex. There is less delay during meetings.

The interface is simple to use.

What needs improvement?

The interface is a little outdated and could be better. In some ways, it could be more intuitive.

For how long have I used the solution?

I have been using GoToMeeting for seven or eight years.

What do I think about the stability of the solution?

Overall, this is a stable solution and I have not experienced much in the way of glitches. Normally, we use GoToMeeting for having meetings once or twice per month.

What do I think about the scalability of the solution?

My typical meeting size is about ten people, which has been fine. We have had no trouble with connecting, sharing data, or sharing our screens. I'm not sure how a meeting of 1,000 participants would be because I haven't been involved in one.

Which solution did I use previously and why did I switch?

I am currently using Zoom, Webex, and GoToMeeting.

Feature-wise, there is not much difference between GoToMeeting and Webex. However, Webex is a little bit heavier and slower at times.

How was the initial setup?

The initial setup is easy and it only takes a few minutes to do.

What about the implementation team?

I performed the setup.

What other advice do I have?

In general, I find GoToMeeting very simple and easy to use. If somebody is not satisfied with Zoom or Webex then I would recommend that they try this product. It is a good alternative.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Manager ICT at a local government with 501-1,000 employees
Real User
Works perfectly fine but I would like for there to be screen recording features
Pros and Cons
  • "We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."
  • "In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."

What is our primary use case?

We have used it at my previous employment to connect for our weekly meetings for all our branches and video conferencing meetings as well.

What needs improvement?

When we bought it, it worked perfectly fine for us. We didn't have any fancy features that we required. Currently, it runs the meeting well. We can hear and see the other side. We can share screens. So there are no issues. Some improvements that i would like to see in the future is if they can measure or capture latency in the conferencing sessions and probably a small graphical interface that shows the live status of stability or jitters in the link, to establish any issues, whether its a link or bandwidth issue. This feature will be very helpful for on-spot troubleshooting and ironing out important conferencing calls.

For how long have I used the solution?

We have been using it since around 2017 December/January. 

What do I think about the stability of the solution?

I have had no issues. Unless there have been ISP issues, apart from that we never had any issues. We used to connect with overseas vendors, partners, clients.

Apart from when we only had a link outage or anything to do with the link issue. But otherwise, GoToMeeting is an awesome product. 

We don't have any issues whether you use it to browser, or use it as a client. It worked perfectly fine for us.

What do I think about the scalability of the solution?

It is scalable. We only needed the licensing for two conferencing groups. So at one point in time, it's two groups who have a conference. We only got a license for a group of two, and then we had individual connectivity. It worked fine for us, no issues.

How are customer service and technical support?

I don't remember ever contacting technical support. We probably did when we initially bought it. It was very simple to configure, nothing complicated about it. It's all online-based. We add all of the users and send them a link.

Which solution did I use previously and why did I switch?

We also used Skype and TeamViewer. I think Skype was a slightly heavier application compared to GoToMeeting was much smoother.

I haven't used Skype for a long time. I wouldn't know if Skype has improved. It worked definitely fine for us. It did what it was supposed to do.

What other advice do I have?

GoToMeeting does simple video conferencing and has meetings set in two or three conferencing groups. Those types of meetings go perfectly fine. But if somebody is planning to intensively use it daily and their user requirement is a lot more than what I've experienced, I would suggest do a trial for a month or so and make the most out of it in order to see what the traffic is like and how it behaves in the network. Check to see if you have any issues in the chat.

I think it all depends on how stable your link is and how you traffic-shape your policies in your Firewall. I think that it also plays a major role in how other application works.

I would rate GoToMeeting a seven out of ten. Not a ten because there is always room for improvement.

In the next release, I would like for it to incorporate file transfers more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that. 

I would like it to be able to do screen recording. You can do a voice recording of the presentation but not sure if could do a screen recording. It would be helpful during or when conducting a training. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Program Manager at a consultancy with 1-10 employees
Real User
Good iPhone support but it is too slow compared to other products
Pros and Cons
  • "The most important feature for me was the iPhone app."
  • "GoToMeeting is too slow, which is why we no longer use it."

What is our primary use case?

We are no longer using GoToMeeting but we were using it for video conferencing.

What is most valuable?

The most important feature for me was the iPhone app.

What needs improvement?

GoToMeeting is too slow, which is why we no longer use it.

I don't like the fact that you have to enter your password every time you use it. My phone is my phone and it should assume that it is me using it when a call comes in. It should be more flexible in this regard because if my iPhone rings then I can answer it. However, if GoToMeeting rings, then I can't just answer it without entering a password. It isn't as if it is a bank or a wallet for electronic currency.

For how long have I used the solution?

I was using GoToMeeting for about a year and a half.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is scalable because the stability was consistent, even as the number of meeting participants increased. We have perhaps 60 users in the company.

How are customer service and technical support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to GoToMeeting, I used Webex and Zoom. I also have experience with Google Hangouts.

With Google Hangouts, I have the same problem with the speed of the connection slowing down too much when we are sharing screens.

Which other solutions did I evaluate?

GoToMeeting was too slow, so our company has changed to Zoom. With Zoom, we don't have as much trouble with the connection speed slowing down when we are sharing screens.

What other advice do I have?

GoToMeeting is a nice program and they have a lot of features.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Director at Phase Pacific
Real User
Cost-effective and has good performance
Pros and Cons
  • "It's cost-effective."
  • "The newer user interface takes a bit longer to get used to."

What is our primary use case?

As a sales organization, we get involved with customer conferences, product demonstrations, and support calls with our customers where we need to take control of their PC. We also use it for internal conferencing between teams.

What is most valuable?

We did a cost comparison and it seemed to be the cheapest. Whether that's still the case now or not, I don't know. It's cost-effective. 

What needs improvement?

There are always things to improve. But I haven't had any issues that I needed to report to them.

The newer user interface takes a bit longer to get used to.

For how long have I used the solution?

We have been using GoToMeeting for two years. 

Which solution did I use previously and why did I switch?

We have used Webex and Zoom. Although now Zoom has got a security problem, so I don't think many people are going to be using that in the future.

What other advice do I have?

I'd recommend it. I have no issues with the performance and no issues with the way it works. It is a better option from a security perspective with what's going on with Zoom. I would definitely recommend it.

I would rate it an eight out of ten. There's always room for improvement. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Team Leader Presales at a comms service provider with 51-200 employees
Real User
Easy to implement with excellent pricing and great performance
Pros and Cons
  • "Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."
  • "The solution could always be more secure."

What is our primary use case?

We primarily use the solution mostly for training. We also use it for client meetings as it's easier when you send the link to the customer when you need to have a conference call with them. 

What is most valuable?

There is a smartphone application and it is web-based. You can use it from any device, Linux, macOS, Windows. Everything works with GoToMeeting.

The performance and stability are great. We don't have any issues. 

It is cloud-based, however, we are fine with that. It is enough to have a stable and moderate to fast internet connection.

The product can scale.

We found the initial setup very simple. 

The dashboards are great.

It offers good chat functionality.

Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product.

What needs improvement?

There may be more features available in, for example, Cisco WebEx.

The solution could always be more secure. 

For how long have I used the solution?

I've been using the solution for a few years at this point.

What do I think about the stability of the solution?

Stability and performance have been good. There are no bugs or glitches. it doesn't crash or freeze.

What do I think about the scalability of the solution?

You can get many simultaneous users can be in one meeting. This is the scalability from GoToMeeting's point of view. They are selling the fact that a number of users can use it at the same time.

We have around 20 people using the solution right now.

How are customer service and support?

We do not require any support at this time. It's pretty simple to use. We've also never had any technical issues. 

Which solution did I use previously and why did I switch?

We have also previously used Skype.

How was the initial setup?

Most of the time it's only a plugin in a web browser or application via smartphone. Therefore, the initial setup is straightforward. It's not overly complex or difficult. There isn't really an installation process. You don't need a technical team.

What about the implementation team?

We did not need outside assistance from consultants or integrators when it came to setting up the solution. We were able to do it ourselves. 

What's my experience with pricing, setup cost, and licensing?

We do need to pay for the license in order to use the solution. It's not an expensive product.

What other advice do I have?

We're always on the latest version of the solution right now. I can't speak to the exact version number.

I'd advise potential new users to try it and see if the features that are supported by GoToMeeting are enough for them. They may expect some features which are not available in GoToMeeting. However, those features may be available in Cisco WebEx, for example, or some other solution.

I'd rate the solution at an eight out of ten.

I'd recommend the solution to others.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director - Global Delivery at a tech services company with 201-500 employees
Real User
Lightweight, stable, and the whiteboard is good for taking notes during meetings
Pros and Cons
  • "There is no lagging and the meeting interaction is seamless."
  • "I would like to see better support for mobile devices."

What is our primary use case?

We use GoToMeeting for online meetings and video conferencing.

What is most valuable?

The most valuable feature is that it is lightweight. There is no lagging and the meeting interaction is seamless.

The whiteboard for taking notes is a good feature.

What needs improvement?

I would like to see better support for mobile devices.

The limit size of meetings should be increased from 10 people to 25.

Integration with Google Docs would be a useful addition.

For how long have I used the solution?

I have been using GoToMeeting for almost two years.

What do I think about the stability of the solution?

We use GoToMeeting regularly, perhaps twice a week, and it is very much a stable product.

What do I think about the scalability of the solution?

With respect to scalability, you can accommodate a maximum of 10 people in a meeting. I think that it should be increased to 25.

How are customer service and technical support?

I have never been in contact with technical support.

Which solution did I use previously and why did I switch?

I have used multiple applications for meetings and video conferencing, including Microsoft Teams and Zoom.

How was the initial setup?

The initial setup is very easy.

What about the implementation team?

I did not require any assistance in implementing GoToMeeting. It takes between two and five minutes to deploy.

What's my experience with pricing, setup cost, and licensing?

GoToMeeting is a little bit expensive compared to other products.

What other advice do I have?

In summary, I find that GoToMeeting is a good product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lead Analyst at a tech services company with 1-10 employees
Real User
Stable, reliable and great for audio meetings
Pros and Cons
  • "The solution worked well specifically for audio meetings."
  • "The solution could scale a bit easier if you need to add more people to meetings."

What is our primary use case?

We primarily used the solution for audio meetings. 

What is most valuable?

The solution worked well specifically for audio meetings.

The stability and performance of the solution were good. 

What needs improvement?

I can't speak to how it can be improved as far as audio meetings go. 

The solution could scale a bit easier if you need to add more people to meetings. 

For how long have I used the solution?

We used the solution for seven or eight years. However, we are no longer using it. 

What do I think about the stability of the solution?

The solution worked fine. We never had any problems. The stability is very good and it is reliable.

What do I think about the scalability of the solution?

We had only one or two instances where we had to go beyond what was possible. There was, for example, one meeting where we had 50 users. That day we had trouble as it was only limited to 25 so and it forced us to go and purchase a new license, which is ultimately what we did.

How are customer service and support?

I've never dealt with technical support directly. I can't speak to how helpful or responsive they are.

Which solution did I use previously and why did I switch?

I'm also familiar with such solutions as Microsoft Team and LogMeIn. 

How was the initial setup?

I wasn't a part of the original setup of the implementation. I can't speak to how easy or difficult it was or how long the deployment took. 

What's my experience with pricing, setup cost, and licensing?

The pricing may be visible on the website, however, I can't speak to how much we paid or the exact costs involved. 

What other advice do I have?

We were customers and end-users. We did not have a professional relationship with GoToMeeting. 

It's a very tough space now. Microsoft has its own tool now (Microsoft Teams) and most organizations are on Office 365 so they are getting Teams by default. 

I'd rate the solution at an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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