GoToMeeting vs TeamViewer comparison

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GoToMeeting

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Executive SummaryUpdated on Feb 3, 2025

GoToMeeting and TeamViewer compete in remote collaboration and support. GoToMeeting excels in pricing and support, while TeamViewer offers a more comprehensive feature set, making it ideal for users prioritizing functionality.

Features: GoToMeeting offers HD video conferencing, real-time screen sharing, and seamless integration with business apps. TeamViewer is renowned for its remote control capabilities, cross-platform access, and support for augmented reality.

Room for Improvement: GoToMeeting could enhance its remote support capabilities, offer more robust screen control features, and provide better integration with diverse IT environments. TeamViewer might improve its conferencing features, develop a simpler user interface for novices, and reduce licensing costs for businesses.

Ease of Deployment and Customer Service: GoToMeeting offers straightforward deployment with excellent customer support, making online meetings and webinars efficient. TeamViewer provides an easy installation process with comprehensive support options, catering to IT support needs.

Pricing and ROI: GoToMeeting has a transparent pricing structure, offering a cost-effective solution for conferencing needs, especially for businesses. TeamViewer, although more expensive, promises better ROI with its extensive feature set geared towards remote access and support functionalities.

To learn more, read our detailed GoToMeeting vs. TeamViewer Report (Updated: June 2025).

GoToMeeting vs. TeamViewer

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoToMeeting

Ranking in Virtual Meetings

9th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamViewer

Ranking in Virtual Meetings

7th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Access (3rd)

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.2%, down from 4.5% compared to the previous year. The mindshare of TeamViewer is 6.9%, down from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Steve Abshire

Information Systems Specialist III at a university with 10,001+ employees

It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.

Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.

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Heiko Humpert

Quality manager at Viega GmbH & Co. KG

Allows an ease of access to various systems and has a straightforward setup process

The product allows easy access to any system in case of any issues We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows. The product's stability depends on the network's stability in our…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""

"The key advantage of GoToMeeting is the ability to use it without installing anything."

"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."

"I like GoToMeeting because it is lighter than other solutions, such as Webex."

"The most valuable feature is the dial-in capability."

"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."

"Reduced the need for physically commuting between offices."

"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."

More GoToMeeting pros

"The implementation process is simple."

"The most important feature of TeamViewer is its ease of use."

"The most valuable feature of TeamViewer is the ability to remote into another device."

"The product is easy to install."

"The quality of the call and the quality of the sharing have been excellent."

"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."

"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."

"It is quite simple to set up."

More TeamViewer pros

Cons

"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."

"GoToMeeting is too slow, which is why we no longer use it."

"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."

"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."

"The interface is a little outdated and could be better."

"It is not so stable."

"I didn't like the fact that they tried to make their new version look like Zoom."

"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."

More GoToMeeting cons

"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."

"Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer..."

"This solution could be improved by offering more flexibility in terms of usage."

"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."

"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."

"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."

"The solution could be improved by enhancing the use of the mobile version to be used on phones."

"It would be very helpful if they could provide a manual for the installation process and describe more of their features."

More TeamViewer cons

Pricing and Cost Advice

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"GoToMeeting is a little bit expensive compared to other products."

"Negotiate for discounts."

"The price of the license could be less expensive."

"There is a free and paid version of this solution. I am currently using the free version."

"The version of the solution we are using is free."

"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."

"I used the free version of TeamViewer."

"I am using the free version of TeamViewer. There is a subscription fee to use the premium features."

"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."

"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."

More TeamViewer pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

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860,168 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

16%

Real Estate/Law Firm

15%

Educational Organization

Computer Software Company

13%

Manufacturing Company

University

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

What is your experience regarding pricing and costs for TeamViewer?

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...

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Product Reports

GoToMeeting

Download GoToMeeting product report

Download TeamViewer product report

Overview

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.

TeamViewer Features

TeamViewer has many valuable key features. Some of the most useful ones include:

Remote control: TeamViewer enables users to control a remote computer as if they were physically sitting in front of it.

File transfers: Users can transfer files between computers in real-time.

Video conferencing: The solution supports high-quality video and audio conferencing for virtual meetings.

Cross-platform compatibility: TeamViewer works on a variety of operating systems including Windows, Mac, Linux, iOS, and Android.

Advanced security: The solution uses encrypted data channels to protect the privacy and security of user data.

Simple setup: TeamViewer does not require any complex setup, making it easy for users to start using the software immediately with little to no training needed.

Multi-language support: Because it supports multiple languages, the solution is easily accessible to a global user base.

Customizable: TeamViewer offers various customization options to meet specific user requirements.

TeamViewer Benefits

There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:

Increased productivity: By allowing users to work from anywhere and at any time, the solution enables remote work and collaboration, thereby increasing productivity levels.

Cost-effective: The TeamViewer solution is cost-effective and offers more remote support and access compared to other traditional methods.

User data protection: TeamViewer provides secure data transfer and encrypted communication channels to protect user data.

Improved customer service: The solution allows for fast and efficient remote support, improving customer satisfaction.

Easy accessibility: TeamViewer makes it easy for users to access their work or personal computers from anywhere, at any time.

Available to a wide range of users: Because it offers cross-platform compatibility and works on multiple operating systems, TeamViewer is accessible to a wide range of users.

User-friendly interface: TeamViewer’s user-friendly interface is easy to navigate, even for those with limited technical expertise.

Scalability: The TeamViewer solution can be used by both individuals and businesses of all sizes, making it a scalable solution for different needs.

Reviews from Real Users

TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.

Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”

“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.

Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

GoToMeeting vs. TeamViewer