GoToMeeting vs TeamViewer comparison

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GoToMeeting

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Executive SummaryUpdated on Mar 19, 2026

GoToMeeting and TeamViewer Business are competing in the virtual meeting and collaboration space. TeamViewer Business seems to have the upper hand in terms of advanced remote management capabilities, while GoToMeeting excels in seamless virtual meeting features.

Features: GoToMeeting offers seamless online meeting capabilities, integrations with productivity tools, and a simple interface. TeamViewer Business provides advanced remote support, extensive cross-platform access, and the ability to control multiple systems from a single interface.

Room for Improvement: GoToMeeting could enhance its remote support capabilities, improve its mobile app functionality, and offer more customization in meeting settings. TeamViewer Business may benefit from a more streamlined installation process, greater ease of use for non-technical users, and improved meeting collaboration features.

Ease of Deployment and Customer Service: GoToMeeting offers an intuitive setup and responsive customer service, ideal for businesses needing quick virtual meeting setups. TeamViewer Business provides robust technical support with comprehensive client management services, focusing on technical support and cross-platform compatibility.

Pricing and ROI: GoToMeeting presents competitive pricing focused on value for virtual meetings, resulting in significant ROI for regular remote communication. TeamViewer Business, despite potentially higher initial costs, offers substantial ROI through feature-rich remote support, making it suitable for businesses prioritizing comprehensive remote management solutions.

To learn more, read our detailed GoToMeeting vs. TeamViewer Report (Updated: March 2026).

GoToMeeting vs. TeamViewer

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoToMeeting

Ranking in Virtual Meetings

7th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamViewer

Ranking in Virtual Meetings

3rd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

107

Ranking in other categories

Remote Access (1st), Remote Monitoring and Management (RMM) (3rd)

Mindshare comparison

As of March 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.2%, down from 3.5% compared to the previous year. The mindshare of TeamViewer is 3.9%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
TeamViewer	3.9%
GoToMeeting	3.2%
Other	92.9%

Virtual Meetings

Featured Reviews

Gavin Tomlins

Chief Information Officer at a pharma/biotech company with 11-50 employees

Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings

We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.

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Begaya Morris

Lead Software Engineer at BD

Reliable remote access has improved secure collaboration and streamlined daily approvals

The best features TeamViewer Business offers in my opinion are collaboration, templates, a high level of security, and session recording. Collaboration allows me to collaborate remotely with my team members. Besides reconnecting automatically, it provides a high level of security, protecting from cyber attacks and aids in providing assurance in regulated environments through two-factor authentication and end-to-end encryption features. It also allows recording live sessions, which can be replayed as needed for future reference. TeamViewer Business has positively impacted my organization as collaboration has enhanced, especially remote collaboration by 60 to 70 percent. I have been able to collaborate with clients and other team members seamlessly. Enhanced workflow efficiency includes faster approvals and a lowered risk of data loss, misuse, and leak through robust features like two-factor authentication and end-to-end encryption. It also facilitates compliance using documentation and auditing through recordings and logs.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature set is very comparable with other virtual meeting products."

"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."

"It works, it's reliable."

"I have no issues with the performance and no issues with the way it works."

"I like GoToMeeting because it is lighter than other solutions, such as Webex."

"We can record meetings and share the screen with participants."

"In general, I find GoToMeeting very simple and easy to use."

"Overall, the solution is useful for running virtual meetings seamlessly."

More GoToMeeting pros

"I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building."

"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."

"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."

"Over the past six months, we have probably saved several thousand dollars just in the cost of either my boss or me having to go up there."

"Ever since we have been using TeamViewer Business, because of how quick it is to connect to a user across the globe, we have been able to close tickets rapidly."

"This solution is straightforward to use."

"The new two-factor authentication is a very good addition to security."

"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."

More TeamViewer pros

Cons

"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."

"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen, but that feature rarely worked."

"There may be more features available in, for example, Cisco WebEx."

"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."

"The solution could scale a bit easier if you need to add more people to meetings."

"GoToMeeting is too slow, which is why we no longer use it."

"The newer user interface takes a bit longer to get used to."

"We have had issues with stability."

More GoToMeeting cons

"I don’t see any areas where improvement is needed."

"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."

"The product's expensive nature is an area of concern where improvements are required."

"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."

"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."

"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."

"TeamViewer Business could be improved with a very basic transfer interface for files and folders transfer with an indication of the size of the transferred files and estimated time needed."

"The only thing I wish for is a better price for small users."

More TeamViewer cons

Pricing and Cost Advice

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"GoToMeeting is a little bit expensive compared to other products."

"Negotiate for discounts."

"The price of the license could be less expensive."

"We are using the free version of TeamViewer."

"There is no license needed to use TeamViewer."

"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."

"We are not using the solution for commercial use therefore it is free to use."

"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."

"The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users."

"We have a permanent license and the price is reasonable."

More TeamViewer pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

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884,976 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Performing Arts

12%

University

10%

Outsourcing Company

Manufacturing Company

12%

Computer Software Company

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	36
Large Enterprise	36

Questions from the Community

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

What is your experience regarding pricing and costs for TeamViewer?

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.

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Product Reports

Download GoToMeeting product report

GoToMeeting

March 2026

Download TeamViewer product report

February 2026

Also Known As

No data available

TeamViewer Tensor

Overview

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.

TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.

What are the key features of TeamViewer?

High-speed and secure remote access: Fast connections with strong security measures.
Robust collaboration tools: Enhances team productivity remotely.
Screen sharing: Easy display sharing for presentations and meetings.
Session recording: Documentation and review of remote sessions.
Easy integration: Seamless compatibility with other platforms and tools.

What benefits do users highlight?

Improved workflow: Streamlines processes and reduces downtime.
Efficient troubleshooting: Quick resolutions to technical issues.
Compliance assurance: Meets necessary security standards and regulations.
Time and resource savings: Minimizes the need for physical presence and travel.

Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross