GoToMeeting vs TeamViewer Business comparison

GoTo and TeamViewer are both solutions in the Virtual Meetings category. GoTo is ranked #8 with an average rating of 9.5, while TeamViewer is ranked #6 with an average rating of 8.5. GoTo holds a 3.3% mindshare in VM, compared to TeamViewer’s 6.6% mindshare. Additionally, 88% of GoTo users are willing to recommend the solution, compared to 91% of TeamViewer users who would recommend it.

GoToMeeting

Read 26 GoToMeeting reviews

531 Views
531 Comparison Views

88% willing to recommend

TeamViewer Business

Read 87 TeamViewer Business reviews

6,068 Views
607 Comparison Views

91% willing to recommend

GoToMeeting

TeamViewer Business

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 31, 2025

GoToMeeting and TeamViewer Business compete in the online meeting and remote support space. TeamViewer Business has the upper hand in value through its extensive feature set and security, while GoToMeeting stands out in ease of use and support.

Features: GoToMeeting provides user-friendly scheduling, reliable video conferencing, and a lightweight interface that enhances meeting experiences. TeamViewer Business offers comprehensive remote support, advanced security, and versatility across multiple operating systems.

Room for Improvement: GoToMeeting could enhance its advanced security features, expand integration capabilities, and offer more customization options. TeamViewer Business might improve ease of use for non-technical users, simplify the interface for better accessibility, and reduce complexity in setup procedures.

Ease of Deployment and Customer Service: GoToMeeting is noted for a straightforward deployment process and good customer service, facilitating quick implementation. TeamViewer Business is also efficiently deployable and supports a broader range of devices and operating systems with great customer support.

Pricing and ROI: GoToMeeting offers a cost-effective initial setup with a solid return on investment through practical conferencing tools. TeamViewer Business, while potentially costlier, provides an excellent long-term ROI with its advanced features and capabilities for businesses prioritizing comprehensive remote access and support.

To learn more, read our detailed GoToMeeting vs. TeamViewer Business Report (Updated: September 2025).

Buyer's Guide

GoToMeeting vs. TeamViewer Business

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoToMeeting

Ranking in Virtual Meetings

8th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamViewer Business

Ranking in Virtual Meetings

6th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Access (3rd)

Mindshare comparison

As of October 2025, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.3%, down from 4.1% compared to the previous year. The mindshare of TeamViewer Business is 6.6%, down from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Market Share Distribution
Product	Market Share (%)
TeamViewer Business	6.6%
GoToMeeting	3.3%
Other	90.1%

Virtual Meetings

Featured Reviews

Gavin Tomlins

Chief Information Officer at a pharma/biotech company with 11-50 employees

Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings

We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.

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GouravSuri

Software Engineer (L4) at Uber

Easy to use and offers a good UI to users

In terms of the product's security features, the solution allows you to have team meetings, and you can also use it for remote access and screen-sharing capabilities. TeamViewer is typically like any other team collaboration software. I recommend the product to others since it is a good product for collaboration purposes. There are no connectivity challenges associated with the product. In terms of benefits, I would say that it is a good tool for collaboration, productivity, and virtual work as it saves a lot of commute time for the employees. I rate the tool a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."

"It works, it's reliable."

"The most important feature for me was the iPhone app."

"With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions."

"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."

"We can record meetings and share the screen with participants."

"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."

"It's easy to set up."

More GoToMeeting pros

"The solution is very stable. We've never had a problem with it."

"The most valuable feature of TeamViewer is the ability to remote into another device."

"It is fairly feature-rich and stable."

"There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town."

"The implementation process is simple."

"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."

"It is easy to use and has a pretty good UI."

"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."

More TeamViewer Business pros

Cons

"The sound quality is good but the video quality needs improvement."

"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."

"The interface is a little outdated and could be better."

"The tool needs to have a virtual room where users can pass through. It also needs to integrate a real-time translator."

"The product itself doesn't stand out against other options on the market."

"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."

"The solution could scale a bit easier if you need to add more people to meetings."

"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."

More GoToMeeting cons

"The installation and the update agent could improve."

"Sometimes it lags."

"The security could improve in TeamViewer."

"In the next release, I would prefer to have a voice integration and collaboration feature to support multiple teams simultaneously."

"TeamViewer is expensive, and you get a limited number of connections for your money."

"I would like to see TeamViewer support multiple platforms."

"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."

"If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting."

More TeamViewer Business cons

Pricing and Cost Advice

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"Negotiate for discounts."

"GoToMeeting is a little bit expensive compared to other products."

"We are not using the solution for commercial use therefore it is free to use."

"We are using the standard free version of TeamViewer."

"We are using the free version of TeamViewer."

"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."

"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."

"The cost is in the thousands of dollars per year."

"We're using the free version. We do not pay any licensing fees."

"We use the free version of TeamViewer."

More TeamViewer Business pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

12%

Manufacturing Company

11%

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	38
Midsize Enterprise	29
Large Enterprise	26

Questions from the Community

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

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What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

See all answers

What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

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Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

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What do you like most about TeamViewer?

It is easy to use and has a pretty good UI.

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What is your experience regarding pricing and costs for TeamViewer?

The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...

See all answers

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Compared 29% of the time

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Compared 24% of the time

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Compared 18% of the time

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Compared 14% of the time

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Compared 5% of the time

Skype for Business vs TeamViewer Business

Compared 5% of the time

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Product Reports

Buyer's Guide

GoToMeeting

October 2025

Download GoToMeeting product report

Buyer's Guide

TeamViewer Business

October 2025

Download TeamViewer Business product report

Overview

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

TeamViewer Business offers seamless remote access with its cross-platform compatibility, robust security features, and user-friendly interface, making it ideal for technical support and remote collaboration in distributed environments.

TeamViewer Business is a powerful tool for remote access and technical support, valued for its ability to bypass firewalls and swift connections. It supports multiple operating systems like Windows, Mac, and Linux, facilitating access to servers and end-user machines. The tool is vital for help desks and IT departments, enabling technicians to control computers for troubleshooting, software installations, upgrades, and employee training. Although there are challenges with integration, backward compatibility, and stability with iOS devices, its efficient performance and remote control capabilities simplify tasks, especially for non-technical users.

What are the key features of TeamViewer Business?

Firewall Bypass: Connects seamlessly without firewall restrictions.
Cross-Platform Compatibility: Works on Windows, Mac, and Linux.
User-Friendly Interface: Simplifies remote access and control.
File Transfer and Chat: Facilitates easy communication and data exchange.
Remote Reboot: Enables restarting devices without physical access.

What benefits and ROI should users consider?

Enhanced Collaboration: Facilitates easy screen sharing and administrative controls for teamwork.
Efficient Performance: Provides swift connections and robust remote control capabilities.
Security: Offers strong protection features for safe remote access.
Ease of Use: Designed for both technical and non-technical users, streamlining operations.

In various industries, TeamViewer Business plays a crucial role in managing distributed environments. It's essential for help desks handling remote problem-solving and employee training. Its ability to bypass firewalls and support cross-platform compatibility makes it a preferred choice for organizations needing to control devices across operating systems, simplifying IT management and technical support.

TeamViewer

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Buyer's Guide

GoToMeeting vs. TeamViewer Business

September 2025

Free Report: GoToMeeting vs. TeamViewer Business

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