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Espressive Barista Reviews

Vendor: Espressive
4.4 out of 5

What is Espressive Barista?

Featured Espressive Barista reviews

Espressive Barista mindshare

As of June 2025, the mindshare of Espressive Barista in the AI-Powered Chatbots category stands at 3.3%, down from 7.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.
AI-Powered Chatbots

PeerResearch reports based on Espressive Barista reviews

TypeTitleDate
CategoryAI-Powered ChatbotsJun 14, 2025Download
ProductReviews, tips, and advice from real usersJun 14, 2025Download
ComparisonEspressive Barista vs ServiceNow Virtual AgentJun 14, 2025Download
ComparisonEspressive Barista vs DarktraceJun 14, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.3N/A92%221 interviewsAdd to research
ServiceNow Virtual Agent3.911.8%100%5 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
50%
Manufacturing Company
9%
Healthcare Company
5%
Retailer
5%
Financial Services Firm
4%
Educational Organization
3%
Outsourcing Company
2%
Transportation Company
2%
University
2%
Insurance Company
2%
Energy/Utilities Company
2%
Hospitality Company
1%
Wholesaler/Distributor
1%
Consumer Goods Company
1%
Government
1%
Legal Firm
1%
Real Estate/Law Firm
1%
Performing Arts
1%
Non Profit
1%
Media Company
1%
Renewables & Environment Company
1%
Construction Company
1%
 

Espressive Barista reviews

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Jim Lobao - PeerSpot user
Senior Manager for End User Support Services at Five9
Verified user of Espressive Barista
Dec 4, 2023
Has helped enhance our support ability, reduced our resolution time, and reduced our service desk costs

Pros

"The most valuable feature is its scalability."

Cons

"Espressive Barista's natural language processing and conventional AI still have room for improvement."
PeerSpot user
Manager at a manufacturing company with 51-200 employees
Verified user of Espressive Barista
Jun 12, 2023
Self-help means our employees get answers to their questions without having to wait

Pros

"We have the ability to alter phrases, create new phrases, or enhance phrases, or change paths. From the dashboard, we are able to get a lot of information we need about what people are asking, where they are dropping off from conversations, and where they do not get the information they need."

Cons

"What would make things easier is more detail, out of the box, about what is helping out of the box. We're struggling a little bit to get that data. We want more information about what Barista has brought in that the employees are using, out of the box. We want more visibility into the things that we ourselves haven't done the interaction for."
Find out what your peers are saying about Espressive Barista. Updated June 2025
856,856 professionals have used our research since 2012.
Jessica Spates - PeerSpot user
Business Services Technology Manager at a recreational facilities/services company with 5,001-10,000 employees
Verified user of Espressive Barista
Oct 17, 2022
The bot is easy to update and the solution has good support, but it needs better knowledge management and more integrations

Pros

"The bot is pretty easy to update and keep up to date. Espressive itself is pretty easy to work with. "

Cons

"The knowledge management could definitely be improved."
Dennis Vazquez - PeerSpot user
Help Desk Manager at a manufacturing company with 5,001-10,000 employees
Verified user of Espressive Barista
May 7, 2022
Great chat integration and phrase recognition with excellent natural language processing

Pros

"Its ability to recognize phrases has gotten smarter over time."

Cons

"My only comment would be if they wanted to use this as an IT service management tool, maybe they could think about Barista making tickets and having change management and problem management capabilities."
Francois Seegers - PeerSpot user
Product Manager at Blue Turtle Technologies
Verified user of Espressive Barista
Oct 26, 2023
Has good integration with Microsoft Teams

Pros

"I like Expressive Barista's integration with Microsoft Teams."

Cons

"Expressive Barista could improve by adding native integration with WhatsApp, one of the top communication channels in South Africa. When we're trying to sell Barista to customers, we have to tell them that the solution doesn't have out-of-the-box support for WhatsApp. We can develop it, but then we need to have a conversation about how much that will cost. "
PeerSpot user
System Administrator at a manufacturing company with 51-200 employees
Verified user of Espressive Barista
Dec 26, 2022
Significantly reduces our ticket count and frees up IT for other projects

Pros

"When it comes to neutral language processing and conversational AI, it's very good, very solid... We all have different ways of speaking or writing in English and the application does a very solid job of recognizing what's being asked regardless of how it's being asked."

Cons

"I would like to see improvement to the out-of-the-box verbiage, with the questions going to the right place."
JoseLopez7 - PeerSpot user
IT Desktop Support Lead (IT Analyst III) | Application Administrator at a energy/utilities company with 5,001-10,000 employees
Verified user of Espressive Barista
May 8, 2022
Easily accessible from different platforms, improves efficiency, helpful and responsive support

Pros

"With respect to its natural language processing capabilities, it recognizes things that you wouldn't think it would recognize. Even in cases where it doesn't, it's pretty easy to go in and make the adjustments that are needed."

Cons

"Although they've done some work on their metrics dashboard, there is some fine-tuning to do for people that just want to go in there at a glance and see their metrics."
Chetanya Sharma - PeerSpot user
IT Administrator at a tech vendor with 1,001-5,000 employees
Verified user of Espressive Barista
May 25, 2023
The solution has good natural language processing and commercial AI and saves time

Pros

"The solution is available to support us instantly as required."

Cons

"The reports provided by the solution are not customizable."