ControlUp Reviews

Name: ControlUp
Brand: ControlUp
Rating: 4.3 (12 reviews)

4.3 out of 5

12 reviews
100% willing to recommend

147 followers

What is ControlUp?

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

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ControlUp is the #5 ranked solution in top Digital Experience Monitoring (DEM) solutions and #32 ranked solution in Infrastructure Monitoring tools. PeerSpot users give ControlUp an average rating of 8.6 out of 10. ControlUp is most commonly compared to Datadog: ControlUp vs Datadog. ControlUp is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Helped 856,807 peers since 2012

Featured ControlUp reviews

Richasvi Tripathi

Solutions Developer at HCL Technologies

We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.

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Shashank Bhardwaj

System Admin at Stefanini Group

ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers. The tool's analytics capabilities help us because we actively use the tool for monitoring. If user activity increases in specific zones, the analytics notify us through alarm monitoring. This tells us that we need to add resources in those areas or that a part of the enterprise is experiencing a resource crunch. The analytics keep us updated in real-time, pointing out where we need to focus our attention. ControlUp has also started using AI capabilities and automation features, which are beneficial. The platform recently introduced new capabilities and features, so I think its analytics will become even more powerful for VDI administrators in the future. The product is very easy to use. I would say a new user can get hands-on experience in just a couple of hours of learning. They provide all the training materials through their platform, the ControlUp Academy, which is free to use.

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Hans Kraaijeveld

Technical Architect at PQR

It provides real-time insights, by performing a baseline analysis. This way, when something is over a threshold, you can be sure it is something out of the ordinary. There are very many scripts to be used within the product, either triggered or used manually. The analyze log-on duration script has saved many companies so many times already. It's awesome. It has endpoint monitoring, it has local network information. It even has monitoring of graphical processing power within VDI sessions. It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes. The initial setup is dead simple. The solution is extremely stable.

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ControlUp mindshare

Product category:

As of June 2025, the mindshare of ControlUp in the Digital Experience Monitoring (DEM) category stands at 10.1%, down from 13.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM)

PeerResearch reports based on ControlUp reviews

Type	Title	Date
Category	Digital Experience Monitoring (DEM)	Jun 13, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 13, 2025	Download
Comparison	ControlUp vs Nexthink	Jun 13, 2025	Download
Comparison	ControlUp vs SysTrack	Jun 13, 2025	Download
Comparison	ControlUp vs ThousandEyes	Jun 13, 2025	Download

Title	Rating	Mindshare	Recommending
Datadog	4.3	N/A	97%	187 interviews Add to research
Zabbix	4.2	N/A	95%	106 interviews Add to research

Valuable Features

ControlUp offers valuable features including security, resource optimization, and real-time insights. It provides extensive endpoint monitoring and powerful script-based automation. Users benefit from granular visibility, predictive capacity planning, and a customizable interface. Integration with other tools enhances performance analysis, while AI capabilities improve monitoring. Its user-friendly UI simplifies troubleshooting and deployment, making it accessible for administrators. Detailed analytics and a centralized dashboard allow quick identification of performance issues, facilitating proactive management of IT environments.

"The visual look of the interface is very easy to understand what is happening and somewhat why it's happening."
"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."
"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."

Room for Improvement

ControlUp users suggest improvements in data sharing capabilities like exporting to .CSV and better integration for seamless operations. They desire enhanced reporting features and more comprehensive alert systems. Network monitoring is a priority, with requests for improved graphical interfaces and expanded device monitoring. There are also calls for load throttling tools, multi-tenancy support, and automated functions like script actions to power on machines at specific times. Enhanced mobile app functionalities and detailed ISP lists are also in demand.

"There is area for improvement, maybe in the reporting. It could use some work in reporting."
"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."
"Most reports give information about the top 100 devices, but not all of the devices."

ROI

Users experienced significant benefits from using ControlUp. They reported cost savings through optimized cloud resource management, reduced manual tasks thanks to automation, and improved disaster prevention protocols minimizing data loss and downtime. Some noted that quantifying ROI directly is complex. Overall, ControlUp provided a positive impact akin to employing a diligent junior administrator who requires active engagement.

Pricing

ControlUp pricing involves yearly licenses with potential limitations. Users report hidden service and maintenance charges in addition to annual fees. A trial is recommended to understand its value, especially with the Automated Actions license. Opinions vary; some find ControlUp competitively priced while others see it costlier than alternatives like Nagios. Licensing options include standard and platinum, and partnerships with VMware offer additional purchasing paths. Overall, many users express satisfaction with pricing relative to capabilities.

"Based on my experience, ControlUp is not that expensive."
"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."
"We are satisfied with the price compared to other solutions."

Popular Use Cases

Organizations primarily utilize ControlUp for monitoring and managing Citrix VDIs, VMware ESXi environments, and Windows devices, focusing on user session analysis, troubleshooting, and automation. It provides real-time data visibility, aiding in operational insights and proactive system health management. They find its central console beneficial for security and administration. While suitable for critical platform monitoring, some express limitations regarding networking infrastructure coverage, preferring singular tools for cohesive supervision.

Service and Support

Customers find ControlUp's support and service responsive and knowledgeable, though they initially experienced delayed responses. As a company grows, improvements in support have been noted. Larger organizations with premium licenses benefit from dedicated managers. While the support adapts to ongoing changes, it remains supportive, offering timely issue resolutions. Competence and availability of the team are valued, despite minor integration challenges. They strive to fulfill feature requests and share information promptly.

Deployment

Initial setup experiences with ControlUp varied. Some found it straightforward and quick, requiring minimal resources, while others noted complexity, emphasizing the need for tailored configurations. Assistance from ControlUp was praised, as was the importance of having clear infrastructure plans. Several emphasized the ease of deployment if experienced with the product. Challenges were noted, especially for those unfamiliar with its infrastructure, highlighting the benefit of having ControlUp assist in the process.

Scalability

ControlUp's scalability varies. Some users highlight flexibility through adding monitor servers and cloud options, enabling extensive scaling. Others face constraints with on-premises systems and pricing concerns. While capacities accommodate vast endpoints, transitioning functionalities to the web console also eases limitations. Management reassesses strategies frequently. Although operational teams effectively use ControlUp in diverse environments like data centers and hospitals, the long-term potential remains uncertain due to changing plans and circumstances.

Stability

ControlUp is generally stable, though some users experience issues with data volume and workload dependency. Their performance indicators often show reliability, with many reporting proactive alerts before noticing problems. Assistance from the support team is appreciated, although Technical glitches such as login errors and deployment challenges can occur. While some users want near-perfect stability, ControlUp's reliability meets expectations for most, despite initial configuration challenges.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ControlUp Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Healthcare Company

12%

Insurance Company

Government

Manufacturing Company

University

Real Estate/Law Firm

Legal Firm

Educational Organization

Retailer

Non Profit

Performing Arts

Hospitality Company

Wholesaler/Distributor

Media Company

Outsourcing Company

Energy/Utilities Company

Comms Service Provider

Pharma/Biotech Company

Logistics Company

Recreational Facilities/Services Company

Consumer Goods Company

Aerospace/Defense Firm

Construction Company

Transportation Company

Compare ControlUp with alternative products

Learn more about ControlUp

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”