ControlUp vs WhatsUp Gold comparison

ControlUp and Progress Software are both solutions in the IT Infrastructure Monitoring category. ControlUp is ranked #31 with an average rating of 8.0, while Progress Software is ranked #30 with an average rating of 8.7. ControlUp holds a 1.1% mindshare in IM, compared to Progress Software’s 1.2% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

ControlUp

Read 12 ControlUp reviews

2,373 Views
1,234 Comparison Views

100% willing to recommend

WhatsUp Gold

Read 25 WhatsUp Gold reviews

2,686 Views
1,236 Comparison Views

85% willing to recommend

ControlUp

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

WhatsUp Gold and ControlUp are in the network management and monitoring solutions category. WhatsUp Gold tends to have an advantage in terms of cost-effectiveness, while ControlUp offers robust features that enhance value for enterprises.

Features: WhatsUp Gold provides comprehensive network monitoring capabilities, enabling users to visualize network layouts and monitor device performance. ControlUp offers real-time analytics, troubleshooting tools, and deep insights into system performance, making it suitable for complex IT environments.

Room for Improvement: WhatsUp Gold could enhance its analytics capabilities, offer more advanced troubleshooting tools, and expand its support for virtual environments. ControlUp may improve by simplifying its installation process, offering more cost-effective options, and enhancing usability for less tech-savvy users.

Ease of Deployment and Customer Service: WhatsUp Gold offers an intuitive deployment process with quick setup and responsive customer service, suitable for simpler network structures. ControlUp has a more sophisticated installation process due to its extensive features, but offers excellent support during deployment, ideal for IT environments needing comprehensive monitoring.

Pricing and ROI: WhatsUp Gold generally presents a lower initial setup cost with competitive pricing, making it appealing for budget-conscious management plans. ControlUp, despite higher costs, is seen as a worthwhile investment due to its extensive feature set, delivering significant ROI for organizations requiring advanced monitoring techniques.

To learn more, read our detailed ControlUp vs. WhatsUp Gold Report (Updated: September 2025).

Buyer's Guide

ControlUp vs. WhatsUp Gold

September 2025

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Helped 871,469 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ControlUp

Ranking in IT Infrastructure Monitoring

31st

Average Rating

8.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (5th)

WhatsUp Gold

Ranking in IT Infrastructure Monitoring

30th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (31st), Network Monitoring Software (32nd), Server Monitoring (16th), Configuration Management (17th), Log Management (28th), Cloud Monitoring Software (23rd), Network Traffic Analysis (NTA) (12th)

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of ControlUp is 1.1%, up from 0.8% compared to the previous year. The mindshare of WhatsUp Gold is 1.2%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
WhatsUp Gold	1.2%
ControlUp	1.1%
Other	97.7%

IT Infrastructure Monitoring

Featured Reviews

Richasvi Tripathi

Solutions Developer at HCL Technologies

Used to monitor several devices, but most reports do not give information of all the devices

We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.

Read full review

Tom Condo

Supervisor Information Services Operations at Seminole County Public Schools

If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue

When it comes to the intuitiveness of the topology mapping feature, our network architect created a vision diagram of our entire network and then created the links tied into the WhatsUp active monitoring to different spots on our topology map. It's one of the more critical functions we do here. We have the map displayed in different places in our room and help desk. We get alerted via emails but we can also see it visually. It does what it says it's going to do. We find this feature very helpful. The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is. All the information is provided. This feature really helps. You can see the correlation between that link and what failed. This feature is very helpful. The interface is fairly intuitive. Some of our users used SolarWinds and Nagios, and WhatsUp is easy in comparison. Once you get set up, the look, feel, and configuration are good. Our network architect had never used it before but he was able to create the Visio and map. It was very simple. He has no problems with it.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."

"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."

"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."

"ControlUp has an easy installation process."

"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."

"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."

"It has a great career time monitoring tool."

"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."

More ControlUp pros

"The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless."

"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."

"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."

"Our local support team provides excellent service."

"It is stable."

"The user interface is good enough."

"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."

"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."

More WhatsUp Gold pros

Cons

"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."

"There is area for improvement, maybe in the reporting. It could use some work in reporting."

"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."

"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."

"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."

"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."

"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."

More ControlUp cons

"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."

"The product is old and not updated."

"Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be beneficial."

"Regional product team support is not very good."

"I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring."

"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."

"The point system is not clear and clarity around this would improve our understanding of the system."

"Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."

More WhatsUp Gold cons

Pricing and Cost Advice

"Based on my experience, ControlUp is not that expensive."

"We are satisfied with the price compared to other solutions."

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"This is a well priced solution."

"The price of WhatsUp Gold is good."

"There is a license needed to use WhatsUp Gold."

"Pricing is reasonable compared to other products."

"The most valuable feature is the cost compared to other solutions."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

More WhatsUp Gold pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Healthcare Company

11%

Insurance Company

Financial Services Firm

13%

Manufacturing Company

12%

Government

11%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.

See all answers

What needs improvement with ControlUp Real-time?

There is area for improvement, maybe in the reporting. It could use some work in reporting.

See all answers

What is your primary use case for ControlUp Real-time?

My use cases include everything, and I don't mean that facetiously. I mean everything. We manage the servers, manage user sessions, manage everything. We monitor monitoring and take actual actions,...

See all answers

What do you like most about WhatsUp Gold?

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

See all answers

Comparisons

Nexthink vs ControlUp

Compared 25% of the time

Citrix uberAgent Monitoring vs ControlUp

Compared 21% of the time

Zscaler Digital Experience (ZDX) vs ControlUp

Compared 8% of the time

SysTrack vs ControlUp

Compared 7% of the time

eG Enterprise vs ControlUp

Compared 7% of the time

More ControlUp Competitors

Grafana vs WhatsUp Gold

Compared 11% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 11% of the time

SolarWinds NPM vs WhatsUp Gold

Compared 8% of the time

ManageEngine OpManager vs WhatsUp Gold

Compared 7% of the time

Zabbix vs WhatsUp Gold

Compared 6% of the time

More WhatsUp Gold Competitors

Product Reports

Buyer's Guide

ControlUp

October 2025

Download ControlUp product report

Buyer's Guide

WhatsUp Gold

September 2025

Download WhatsUp Gold product report

Overview

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

ControlUp

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

ControlUp vs. WhatsUp Gold

September 2025

Free Report: ControlUp vs. WhatsUp Gold

Find out what your peers are saying about ControlUp vs. WhatsUp Gold and other solutions. Updated: September 2025.

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