Conga Contract Lifecycle Management (CLM) Reviews

My main use case for Conga Contract Lifecycle Management (CLM) involves a customer who has around 10 different record types. We work on getting the contract through the end-to-end contract lifecycle management on Conga, and we also do different kinds of automations. For example, we have a use case where they have a source system from which information is pushed into Conga using a middleware, and then contracts are created on Conga automatically and are automatically generated. After customer review, we can bulk send them to the customers for signature.

I will take the example of one which I already shared. For a particular record type, such as MSA, the contracts that go out to the customer were around more than 1,000 per month, and it is very difficult for the customer to come into Conga and create those contracts manually. We created a process where we pick the contracts from the source system. We have created some custom APIs on our end to fetch that information from the source system. Based on the different APIs we have created, we have created the contracts on Conga and then generated them. Once the customer reviews those contracts, we have created some utilities using which we can send it out to the customer using Adobe Sign automatically. Because of these processes, the customer can send out thousands of contracts in one go instead of creating them and having a lot of people appointed to do this job. It is a one-person job now.

Other examples include that we have done a legacy upload of around 10,000 contracts at a time. We have used Conga Contract Lifecycle Management (CLM) to send amendments out to the customer using Conga's processes. Within Conga, we have used wizards to give users a questionnaire where they can put information and then create contracts for them and generate. We have also done some auto-generation within Conga.

The best features Conga Contract Lifecycle Management (CLM) offers would be that it can support very large templates or contract types because it has those kinds of capabilities. I have worked on other CLMs as well, where they are only meant for small-scale enterprises, but Conga is one of those CLMs which can be used for large-scale enterprises where you can support large templates. You can store an endless amount of fields. There are limitations, but the limitation is on the higher end. They have wizards, which commonly are not available in all CLMs. They have a questionnaire, but they also have a record type and a questionnaire. All these features really attract customers towards Conga Contract Lifecycle Management (CLM).

The template size is mainly valuable because the customer that I am dealing with has a basic template that would be around 100 pages. Their most complex template is around 1,000 pages. When you have to handle these kinds of complexities with approval processes, we have one record type where the approval process is so complicated that it goes out to five different approvers at a time. It is a parallel review, and some are sequential reviews. Conga Contract Lifecycle Management (CLM) has those capabilities where you can handle such complicated approval processes.

There is one functionality called DAR, Document Assembly Rules, where you can have the DAR into the template and then, based on the logic on the UI, you have to build the rules on the UI. The language automatically gets pulled into the contract. If you have a field based on which different clauses should appear, then DAR is a very good functionality to use.

The only drawback of Conga Contract Lifecycle Management (CLM) is that it does not work for small-scale business areas because I have implemented it for one customer with four or five pages of templates and three to four record types. For that small business, Conga Contract Lifecycle Management (CLM) does not work well because it is a bit complicated. Sometimes all customers need is a click of a button to go in and do things, and Conga Contract Lifecycle Management (CLM) is a bit complicated for such kinds of businesses.

There are definitely areas where Conga Contract Lifecycle Management (CLM) could be easier to use for smaller businesses, particularly making processes more streamlined and user-friendly.

I joined my first company, HP, and then after two years, I switched to Elevate, and I have been with Elevate for more than eight years. My relevant experience is around eight years in this field.

Conga Contract Lifecycle Management (CLM) is stable. I can say this because we have a lot of customization, and whenever there is a system update or a platform upgrade, we do not face any kind of issues. That would be the best example to give here.

If you are using Conga Contract Lifecycle Management (CLM) on Salesforce, its scalability is high because you can do a lot of customization. We can do auto-generation of contracts and create some kind of custom code to send out contracts to the customer in one go using Adobe Sign. We have done a lot of customization on the reminder front where if the end user has a need for their customers to send a reminder whenever the contract has been sent for more than 30 days and they have not signed, we can do those kinds of customizations on Conga Contract Lifecycle Management (CLM) on Salesforce very easily.

Customer support is really good. They have a customer portal where you can raise issues quickly whenever you face any kind of issues with the platform, and they promptly try to resolve it or hop on a call with you to get your queries resolved.

Positive

When this customer came to us, they were on Emptoris, IBM, but because their use case was so complicated and huge, we had to move to Conga Contract Lifecycle Management (CLM) eventually. We did the entire migration of the contracts plus the templates, and everything was reconfigured on Conga Contract Lifecycle Management (CLM) by us from Emptoris.

At that time, we had Conga Contract Lifecycle Management (CLM), actually we had Apttus, which is now Conga Contract Lifecycle Management (CLM), and we even looked for Apttus on AIC. However, Salesforce was always a better option, so we eventually went for Salesforce on Conga.

When we started this project, we had around two business areas, and then it changed based on how Conga improved and how things flowed over the years. We now have around 10 business areas or you can say record types on Conga Contract Lifecycle Management (CLM), which was a huge shift for the customer. It helped them get a lot of revenue by handling different kinds of business areas on Conga Contract Lifecycle Management (CLM).

When we started, we had a team where we had, per record type, one implementation lead, then we had a particular CE configuration engineer or a functional consultant, a tester, and of course a solution architect. Now, we only have a functional consultant and QA to test things out. Conga provides some automated testing scripts which you can use. We only have to test the part where we have done some customization on Conga Contract Lifecycle Management (CLM). The rest of everything is managed by Conga. The team size automatically has reduced based on that.

I have already mentioned how we have saved time and how we have reduced staff, so that effectively points to the revenue generated. That is the only metrics that I have.

Because it was all customer-driven, I am not even sure about the pricing and the setup cost. For licensing of Conga Contract Lifecycle Management (CLM), we had the Salesforce Ultimate subscription for Conga Contract Lifecycle Management (CLM), which is the best one to get if you have a large-scale organization. The licensing part is good, and we do not face any kind of issues because we can support a lot of end users based on that.

I would say eight. I am actually reducing two points because I do not think it works for small business areas where there are no complications and it is a straightforward implementation. Conga does not work very well for those situations because if the customer is not that tech-savvy, they are going to face issues with Conga Contract Lifecycle Management (CLM) because they will not be able to understand how complicated it is. The UI is not that straightforward. If we compare it to other CLMs that are in the market, for example, Ironclad or Malbek.

Go for Conga Contract Lifecycle Management (CLM) if you have large contracts, complicated processes, and if you want to do some customization that most of the contract lifecycle management tools cannot provide. I would rate this product an eight overall.

The main use case for Conga Contract Lifecycle Management (CLM) started with the implementation of different markets, as we understand their use cases because different markets have different requirements based on their business needs. We have an APAC and EMEA market, where APAC has their own use cases and EMEA has their own use cases. Conga Contract Lifecycle Management (CLM) has significant stability and a very flexible package. We can implement it using configuration as well as a customized approach. We perform mostly implementations of different markets on a day-to-day basis, with certain enhancements and new configurations required, for example, DocuSign integrations and certain approvals. We use Conga Contract Lifecycle Management (CLM) in our day-to-day activity.

For example, we had a specific requirement from the Australia market in APAC, where they wanted to use clause-based approvals. We have X-Author templates available with clauses implemented in them. They had certain requirements that if the legal team wanted specific changes to a clause, they would review the agreement document and if they found anything that needed changes, they would perform modifications to that particular clause part. This had to go through finance approvals and legal approvals again. We implemented this using Conga Contract Lifecycle Management (CLM)'s approvals package, the approval process and the approval rules where we kept the filter criteria of the market as Australia. If there is any edit, modification, or deletion made to certain clauses, it has to go through the legal and finance approval. We implemented this and it is the use case we have most recently implemented and it is live in the Australia environment.

We are using Conga Contract Lifecycle Management (CLM) in different ways, such as implementing X-Author filter criteria. There are numerous templates for different markets. We can implement using specific filter criteria as the query template, which includes qualifiers and filters. Based on the qualifiers and filters, we implement those templates. If those criteria are matching using the query template, the agreement document generation takes place. We used this in that particular use case. We also implement certain customized use cases, such as auto activation required for certain markets where once the signature part is completed, they want auto activation rather than manual activation. We have used certain triggers that once the signed copy is available under the files and notes attachment of that particular agreement, it will read that signed copy and perform auto activation. We implemented it in this way.

In the approvals part, we have set approval reminders for every three and five days. Once the approval is sent to specific legal users or finance users, and there are numerous users in the queue, we have implemented the queue in the approvals. After three days if no action is taken by that particular approver, a notification will be sent by default to the specific approver that no action has been taken. Even after five days, if no action is taken, again on the fifth day, the notification email will be sent mentioning that no action has been taken. If at the end of the tenth day even no approval is received, it will be escalated to one of the backup admins. The backup admin can be their system admin or from the management of that particular business part. It will be escalated to their business backup admin and they will find that no action has been taken and they can take it further. There is no need to go into the application to check whether it has been done or not. By default, if no action is taken, a notification is sent to them and at the third time it is escalated. This is how it is very time-saving as well as a very measurable feature that we have found.

The X-Author 2.0 is the most dominating feature that Conga Contract Lifecycle Management (CLM) has in a contract lifecycle management compared to any other management package in the CLM space. They are now coming up with the OCC as well that is already inbuilt in their application. This is the best feature because a negotiation takes place at any corner across the globe. If one particular user is using that particular agreement document, it will not be allowed by any other user to perform any changes because that particular agreement document is locked. Once the user checks out the document or checks in as final, then only that particular document will be released and the lock of the document will be released. This is a best feature and many of the features of inbuilt approvals are available. Conga also provides an Adobe Sign or DocuSign process of the e-signature process which we can integrate. All these things are also the best features that we can implement.

Initially when I was on that project, I found that they were using Microsoft Dynamics. From Microsoft Dynamics, the customer was planning to use Conga Contract Lifecycle Management (CLM). They found many features, and we also found that opportunity account creation starts with Microsoft Dynamics. The same goes to Conga Contract Lifecycle Management (CLM) as well. From the opportunity, it is converted, the lead is converted into the contract and that way it proceeds. The features which we have implemented and have explained in the demo were regarding the approvals part, the X-Author negotiation part, and the status part where we can change the owner of that particular contract. All these features were very easy to use for the end users and that is how it impacted the organization as well. This was an improved version of Conga Contract Lifecycle Management (CLM) rather than any other application.

The only issue was in X-Author 2.0 where there was a bug. Whenever the agreement document was opened and we were already logged in to X-Author 2.0, it was automatically checking out that particular agreement document. This was a bug that we found. We reached out to Conga support and updated them that this appears to be a bug rather than a feature. They came up with an admin entry that is enable auto check-in, so that we could keep it as true or false and based on that this particular bug was resolved. This was in one of the patches. This was frustrating but it is now resolved.

From a scale of one to ten, I would say nine. The reason I am not giving a ten out of ten is because there are certain ongoing issues with different customers that are break fixes from Conga. Those fixes are required. Once that is done, we can reach out to that top level.

As I explained, I just took nine and did not give a ten. The one number which I missed out is certain issues which the Conga team is working on for fixing those particular bugs raised by the end users and their ideas also raised by the end users because users know their requirements and they create their ideas. However, all the ideas cannot be implemented. The best ideas can be implemented. Once the bugs and all those things are worked out, that is why I have kept nine out of ten.

It was very easy because they have their own inbuilt applications. The only thing with X-Author 1.0 and 2.0 is that we need to find out which users need to implement these, meaning which users will be using X-Author because it is specific to a laptop. We need to install that add-in or an exe file into their laptops and they can have access to it. This was easy but providing the rights using the permission sets and the specific custom permission sets of X-Author, that was something we needed to have only the expertise resource who is having such experience can perform. OCC is one of the best packages but it requires certain configuration. OCC is one of the best if the user is not having X-Author 1.0 or 2.0.

Conga is definitely implementing AI in Conga Contract Lifecycle Management (CLM). That will be the best thing. Conga knows the security that needs to be implemented. They will be using agent force and implementing their own agent. This will be the best approach but it is an ongoing process. It will take some time but once it will be available, there will be a phase where it will be used by customers and feedbacks will be shared.

From the accuracy point of view, once we test it, we can say once it is available in the market and once testing is being carried out, and once the end users use it, we can determine how the accuracy is. The reliability is that Conga always provides the best reliable packages. From a reliability point of view, I have a promise on Conga, but from the accuracy point of view, once the end user uses it and shares the outcome, the accuracy can be defined.

My advice would be to go for it and use it, and the results will be in your hand. You will be able to see the results. If you are using any other specific application, you can compare it once you use Conga Contract Lifecycle Management (CLM). We use Salesforce cloud.

I would rate this review nine out of ten overall.

We are an e-commerce company that deals with many different warehouses and vendor partners, and we traditionally create numerous contracts with them. Conga Contract Lifecycle Management (CLM) is used to manage and maintain all of these contracts, and we also create contracts using Conga Contract Lifecycle Management (CLM).

When we onboard a vendor and a warehouse, we sign a contract with them. Conga Contract Lifecycle Management (CLM) offers many inbuilt contract generating templates that are available for use. We utilize these templates to create contracts. Many different internal teams need to authorize and manage the contract before we get it signed. With the contract collaboration module and the contract authoring module that Conga Contract Lifecycle Management (CLM) offers, we easily manage all our contracts and send them out to all our vendors before we get them onboarded.

In addition to creating contracts, we also add contingencies, and multiple different contracts are easily managed with the help of Conga Contract Lifecycle Management (CLM). Not only contract creation, but also termination of a contract is managed easily with Conga Contract Lifecycle Management (CLM).

One of the best things about Conga Contract Lifecycle Management (CLM) is the contract collaboration module and the contract authoring module. These two have been very helpful. There are many inbuilt contract development templates that it offers, which is very essential and advantageous for us. We integrate with CRM platforms as well to maintain some of our customer data. These are some of the features that I appreciate very much with Conga Contract Lifecycle Management (CLM).

While onboarding different vendors and different warehouses, we need to maintain that data in our CRM as well, so that it flows through our budgeting and revenue. The integration with our CRM platform has made that much more efficient and smoother for us, and we have been able to save a lot of time in terms of reducing the amount of duplicate work that we had been doing earlier.

With the help of Conga Contract Lifecycle Management (CLM), we have been able to save a lot of time in terms of closing the sales cycle of our vendors and warehouses. I would say about a 40% improvement in our overall sales cycle has been achieved with the help of Conga Contract Lifecycle Management (CLM).

It was mostly the time-saving aspect that we measured, and we have been able to see quicker returns in terms of vendor onboarding. This has directly resulted in us getting more stock and more revenue as well.

I do not have any major complaints with Conga Contract Lifecycle Management (CLM), but one thing is that the obligation management capability of Conga Contract Lifecycle Management (CLM) needs some work. Apart from that, I do not have any other issues with this platform.

There are a lot fewer customizations available in Conga Contract Lifecycle Management (CLM). If there were more flexibility in the customizations, then it would be a great platform. Some work needs to be done on the customizations, but apart from that, I do not have any other complaints.

I have been working in my current field for about seven years.

Conga Contract Lifecycle Management (CLM) is definitely stable. Being a cloud solution, it is quite easy to deploy and maintain, and it is quite stable.

I would say it is pretty easy to scale up this solution. Being a cloud solution, the number of users can be added easily. We have also increased our number of users from 20 to 25 right now, so I do not have any issues in terms of scalability; it is pretty much scalable.

Great customer support is provided by Conga Contract Lifecycle Management (CLM). They are very adequate in terms of the help that they provide, and they are also very patient, which I appreciate very much.

We did not use a previous solution. We managed everything in-house only, and we faced some issues while doing it in-house, which is why we decided to get Conga Contract Lifecycle Management (CLM).

With Conga Contract Lifecycle Management (CLM), we have been able to save a lot of time in terms of our sales cycle. We have achieved an improvement of 40% in our overall sales cycle, which has directly resulted in us getting more sales. I would say about an 18% overall growth from last quarter to this quarter in terms of revenue.

There was no separate setup cost involved with this solution. The pricing is about medium to moderate in my opinion. In terms of the features that it offers, it is quite moderate; the whole onboarding process took about a week's time, which is also pretty standard in terms of the market. I would say it offers pretty medium to average pricing.

We did not evaluate anything else. Conga Contract Lifecycle Management (CLM) was one of the first things that we evaluated, and we proceeded with it because it met our requirements.

All the features are very great with Conga Contract Lifecycle Management (CLM), but the lack of customizations available restricts our flexibility with the platform. That is one of the reasons for me to give a rating of nine out of ten. In terms of contract generation, contract maintenance, everything is very smooth with Conga Contract Lifecycle Management (CLM).

Conga Contract Lifecycle Management (CLM) has a separate governance policy in terms of data, and I think it is highly secure. Whatever the AI capabilities are providing, it is highly secure. The data is encrypted, so we do not have any issues in terms of data security with Conga Contract Lifecycle Management (CLM).

The output provided by Conga Contract Lifecycle Management (CLM)'s AI capabilities is of the highest quality, and it is pretty standard, providing the same response over and over again without much deviation. That is my experience with the AI capabilities of Conga Contract Lifecycle Management (CLM).

I would definitely urge businesses, especially small to medium level businesses, to start using software to get better clarity on their contracts. This will help them generate contracts in a much quicker manner so they can focus more on building their business rather than unnecessary things that will delay them from growing their business.

It is one of the most useful and straightforward software solutions that I have come across, and I definitely appreciate everything that is being provided. I hope it remains the same.

My main use case is to handle legal documents where the process which was not digitalized earlier needs to be put in a system, and to handle commercial, non-commercial, and purchasing contracts as well, which were completely managed offline until 2022.

A specific example of a contract managed in Conga Contract Lifecycle Management (CLM) is a mining contract that in the past usually took thirty to forty days from request to draft to sign, but today this process is fully integrated into the system. We can initiate it, and since it is a heavily negotiated contract, multiple people can review the same document at the same point in time using Office 365, and once completed, it is sent for signature. The entire process which previously took thirty to forty days is now being completed in less than fifteen days, so the time to contract has been reduced significantly, resulting in excellent feedback from management.

Since its implementation, my team's workflow has changed considerably. Previously, when I had to search for any contract that was classified as D2, I had to go through each system to find it, and sometimes the document might get lost, even if it was stored in an external system. Today, the system has stored everything in Salesforce, where Conga Contract Lifecycle Management (CLM)'s managed package is installed, making it completely visible. However, since it is D2 compliant, only a limited set of people can access the data, and we do not have to manage any access separately as it is stored with a retention policy for the next ten years.

The best features Conga Contract Lifecycle Management (CLM) offers include the clause-based template, which allows us to create a template that can be used globally, such as NDAs. Another feature is the online Office 365 review, where multiple people can collaborate. This is efficient since if we need to share a document that requires review from, for example, fifteen people, we can do it with Office 365, and as soon as a user completes their review and replies to the email, the reviews are auto-completed. Additionally, when the review is completed, we can validate and accept or reject changes using X-Author, and we have a one-click amend or renew process.

Of the features mentioned, the clause-based template has made the biggest difference for my team because it helps us create a standardized template across all agreements generated. Otherwise, what would happen is that account managers would create their own documents, each potentially having a different set of documents, which could cause issues during invoicing.

Online collaboration through Office 365 review is a fantastic feature because today, most of our customers are using this feature, reducing our turnaround time from approximately forty-five days for offline reviews to just fifteen days for the online review process. Conga Contract Lifecycle Management (CLM) has positively impacted my organization by reducing the time to contract, improving the storage of contracts, and handling both legacy and current ongoing contracts. It has made the process easier so that from every business region, wherever we have legal or the financing team, they can review contracts for each customer without having to search through thousands of documents.

In discussing how Conga Contract Lifecycle Management (CLM) can be improved, I note that they are currently trying to release a copilot, which is working, but we would appreciate more features where we can auto-generate a contract based on a draft contract using the legacy data we have. Secondly, users have reported that X-Author is not functioning consistently, so if we could have an easier feature for accepting or rejecting changes, that would be beneficial from a user perspective. Additionally, because it is a managed package on Salesforce, loading pages can be a bit slow, but once loaded, it works perfectly.

I have been using Conga Contract Lifecycle Management (CLM) for the last four and a half years, where in the client this product has been used for the last five to six years.

Conga Contract Lifecycle Management (CLM) is stable.

Conga Contract Lifecycle Management (CLM) has good scalability; we have deployed it from one region to multiple regions, and it is performing excellently so far.

Conga provides good customer support.

I did not use a different solution before Conga Contract Lifecycle Management (CLM); everything was completely managed offline.

Regarding specific outcomes or metrics, when we looked at the KPI for time to contract across all regions last year, it was above fifteen, twenty, twenty-five, or thirty days. However, with the implementation of Conga Contract Lifecycle Management (CLM), we started optimizing processes, and now the time to contract for almost half of them has been reduced by sixty percent. Globally, the overall time to contract is now seven to ten days, and this has been greatly appreciated by our Legal Ops head.

My advice for others looking into using Conga Contract Lifecycle Management (CLM) is to first determine what data they want to push, whether it is D2, D3, or D4. Even if they are going with V1, they should thoroughly study the use cases. It is advisable to make a list of all required features, validate those with Conga, and ask your tech lead or solution architect to confirm these features before designing with Conga; otherwise, there could be significant tech debt in your system. When properly built and utilized, Conga Contract Lifecycle Management (CLM) is an excellent tool for an organization. I would rate this product a nine out of ten.

In my current field, I have been working around 3.10 years. I have been using Conga Contract Lifecycle Management (CLM) for the last 10 months to one year.

My main use case for Conga Contract Lifecycle Management (CLM) is that, for one of the projects, it was used to automate the end-to-end contract management process, as the business team needed a standardized way to create, review, approve, and store contracts. Sales users would initiate a contract request by entering customer and opportunity details, and Conga Contract Lifecycle Management (CLM) automatically generated the contract using predefined templates and merged Salesforce data into the document. The contract was then routed through multiple approval stages, such as legal, finance, management, and based on business rules. Once approved, the contract was sent to the customer for e-signature through an integrated e-signature solution. As a Salesforce developer, I worked on configuring approval flows, integrating Conga Contract Lifecycle Management (CLM) with Salesforce objects, creating automations using flows, customizing page layouts, supporting contract generation, and documenting the management process.

The automation and integration process for me went quite well overall. I used Salesforce Flows and Approval Process to automate the contract lifecycle from contract request initiation through approvals and document generation. One challenge we faced was handling complex approval hierarchies because different contract types required different approval paths, involving legal, finance, and business stakeholders. We addressed this by implementing dynamic approval routing based on contract attributes such as contract value, region, and contract type. On the integration side, Conga Contract Lifecycle Management (CLM) integrated smoothly with Salesforce objects such as Accounts, Opportunities, and Contracts. One area that required careful attention was data mapping and ensuring that the correct Salesforce data populated the contract templates. We also had to handle validation and error scenarios to prevent incomplete or incorrect contract generation. What worked especially well was the reduction in manual effort, as users could generate contracts directly from Salesforce. Approvals became more transparent, and contract turnaround time improved significantly. The automated notifications and renewal reminders also helped the business track contract milestones more effectively. As a Salesforce developer, my role involved configuring flows, supporting Conga Contract Lifecycle Management (CLM) templates, troubleshooting integration issues, testing automations, and working closely with business users to ensure the process met requirements.

There is one specific scenario where Conga Contract Lifecycle Management (CLM) made a significant difference for my team during contract renewals. Before implementing Conga Contract Lifecycle Management (CLM), we manually tracked contract expiration dates using a spreadsheet, which sometimes led to delays and missed renewal opportunities. With Conga Contract Lifecycle Management (CLM), we automated the renewal process by generating alerts and notifications before the contract expiration, which allowed account managers to proactively engage customers and start renewal discussions early. As a result, the business improved contract visibility and reduced the risk of expired contracts. Another valuable use case was standardizing the contract templates, as previously, users would manually modify the contract documents, creating compliance risks. With Conga Contract Lifecycle Management (CLM), approved templates and clauses were centrally managed, ensuring consistency and legal compliance across all contracts. From a Salesforce perspective, having all contract information, approval history, and document versions stored within Salesforce provided a single source of truth for sales, legal, and management teams. This improved collaboration, audit tracking, and overall operational efficiency. Overall, Conga Contract Lifecycle Management (CLM) helped streamline contract creation, approval, execution, and renewal processes while reducing manual effort and improving compliance.

Conga Contract Lifecycle Management (CLM) offers several powerful tools that help organizations manage the entire contract lifecycle efficiently. These features include contract generation, clause library management, automated approval workflows, contract negotiation version control, e-signature integration, obligation and compliance management, renewals and expiration management, Salesforce integration, reporting and analytics, and a document repository. The features I find most valuable are automated contract generation, approval workflows, clause management, e-signature integration, and renewal management.

Conga Contract Lifecycle Management (CLM) is a powerful platform, but there are a few areas where improvements could enhance the user experience. One challenge is the initial setup and configuration complexity, as designing templates, clause libraries, approval workflows, and data mappings can be time-consuming, especially for organizations with complex contract processes. Another area is template maintenance; as business requirements change, keeping contract templates and clauses updated requires coordination between business, legal, and technical teams. Even small changes may require testing across multiple contract scenarios. Performance can sometimes be a concern with very large contracts or highly customized implementations, particularly when many approval steps, integrations, or document generation rules are involved. From a user perspective, there can also be a learning curve. Business users often need training to understand contract workflows, clause selection, and approval processes. I would also appreciate seeing more out-of-the-box reporting and analytics capabilities for tracking contract KPIs, approval bottlenecks, renewal trends, and compliance without requiring additional customization. These challenges can be managed with planning. The overall benefits generally outweigh the limitations.

If I could suggest a few enhancements, one would be more AI-driven capabilities within the contract lifecycle, such as automatically identifying risky clauses, highlighting deviations from standard language, or recommending approval paths based on previous contracts, which could save users a lot of time. I would also prefer to see easier template management for non-technical users, allowing legal or business teams to make certain updates without requiring developer support. Overall, Conga Contract Lifecycle Management (CLM) is a strong product, but enhancements around AI, analytics, user experience, and troubleshooting could make it even more efficient for both business users and administrators.

I have been using Conga Contract Lifecycle Management (CLM) for the last 10 months to one year.

Conga Contract Lifecycle Management (CLM) has been quite stable overall, as we used it for contract generation, approvals, and contract tracking as part of our day-to-day operations, and it generally performs reliably. I learned that proactive template management, testing, and governance are important because many of the users perceive system problems as being related to configuration or data quality rather than the CLM platform. From a platform perspective, I did not experience any significant recurring downtime impacting business operations. Overall, I would describe Conga Contract Lifecycle Management (CLM) as a stable and reliable solution when it is properly configured and maintained.

Conga Contract Lifecycle Management (CLM)'s scalability has kept up really well with the organization's needs.

There were a few occasions when we engaged Conga Contract Lifecycle Management (CLM) support, mainly for product-specific issues, configuration questions, and troubleshooting document generation or integration-related challenges. Overall, my experience with Conga Contract Lifecycle Management (CLM) support was positive for standard issues, as the support team was responsive and provided useful documentation, troubleshooting steps, and guidance on best practices. I would rate customer support 8 out of 10, as the team was generally responsive and knowledgeable, but as with most enterprise vendors, some more complex issues required escalation and additional investigation.

Before Conga Contract Lifecycle Management (CLM), the contract process was largely manual, with teams relying on document templates, email approvals, shared folders, and spreadsheets to track contract status and renewals. To my knowledge, we are primarily replacing a manual contract management process rather than migrating from another dedicated CLM platform. My involvement started after the decision to implement Conga Contract Lifecycle Management (CLM) had already been made.

I definitely saw a positive return on investment with Conga Contract Lifecycle Management (CLM), as while I am not directly involved in calculating financial return on investment, from an operational perspective, the biggest benefit was time savings. Contract generation is automated, eliminating a lot of manual work and manual documentation preparation. Approval workflows also reduce the need for manual follow-up through email and spreadsheets. We also see improvements in process efficiency because contracts could be tracked centrally in Salesforce, leading teams to spend less time searching for documents, checking approval status, and coordinating between departments. While I don't have exact figures, business stakeholders report faster contract creation and approval cycles, reduced manual administrative effort, improved compliance and audit readiness, and better visibility into contract status and renewals, with less time spent on contract-related coordination between teams. Thus, while I cannot quote exact dollar savings or headcount reductions, the efficiency gains, reduced manual work, and improved contract turnaround times demonstrate the value for the organization.

By the time I joined the project, the organization had already selected Conga Contract Lifecycle Management (CLM) and focused on implementation and adoption. Since I was not part of the selection committee, I prefer not to speculate on exactly which competing products were assessed by the organization.

My advice would be to start by clearly understanding your contract management process before implementing Conga Contract Lifecycle Management (CLM).

One thing that surprises me is how much business value comes from standardizing the contract process. Initially, I thought Conga Contract Lifecycle Management (CLM) was mainly a document generation tool, but I realized it provides much more value through workflow automation, compliance management, and visibility into the entire contract lifecycle. One thing I wish I had known earlier is the importance of planning template design and data mapping carefully, as even small changes in Salesforce fields or business requirements can impact contract templates, approval workflows, and downstream processes. Having well-defined templates and a data strategy from the beginning makes implementation and maintenance much easier. I also learned that close collaboration with legal and business teams is critical because while the technical implementation is important, understanding the contract approval rules, clause requirements, and compliance needs is what makes a Conga Contract Lifecycle Management (CLM) solution successful. Overall, Conga Contract Lifecycle Management (CLM) is not only about generating contracts; it helps organizations improve efficiency, reduce risk, maintain compliance, and create a more streamlined contract management process.

I rated this review 9 out of 10.

I used Conga Contract Lifecycle Management (CLM) to generate contracts within the legal department of a pharmaceutical company.

We maintained a library of contract templates and terms, and based on our configuration, we selected the proper template, added the details in the relevant fields, and the contract with all details was automatically generated by the system.

As part of the contract management process, we also sent the contract for review and for e-signatures through a DocuSign integration. Once the review was completed and the contracts are signed through DocuSign, the contract was automatically set as active inside our Conga Contract Lifecycle Management (CLM) database.

Conga Contract Lifecycle Management (CLM) is a system that is easily configurable on the Salesforce platform, which is a very flexible platform. It is very easy to use from a user perspective, and it is a very stable system that rarely has any bugs or downtime.

Based on the Salesforce interface, it is very easy to use, navigate and find the contracts that I want. It is also very easy to fill in the missing information on a contract by completing simple fields, and it is also very easy to send for online review or for e-signatures through buttons that appear on the page.

The time it takes to generate a contract and have it signed through an integration is considerably lower compared to having done it outside of the system. We have cases where we needed wet signatures on a contract, which means that the contract had to be sent for signature outside of Conga Contract Lifecycle Management (CLM), and this typically needed five or six times additional time to have it ready and activated. 

By using Conga Contract Lifecycle Management (CLM), the time it takes to manage a contract, from contract creation to signature, is significantly reduced.

At the time I used the system, it appeared that it was lacking AI features that are very recently developed. I believe that Conga should invest more in developing robust AI features that can be used for redlining a contract and also identifying terms that need to be revised within a contract.

Sometimes their support is not very efficient. That is something that they may need to consider as an improvement.

Their pricing models were not very straightforward, especially in the case where we needed to renew an annual contract. Based on the number of users, the Conga team would provide us every year with a new quotation. On the pricing side, I believe that it is a bit pricey, and the cost structure related to the licenses is not very transparent.

I have been using Conga Contract Lifecycle Management (CLM) for three and a half years as a power user and a system administrator.

Conga Contract Lifecycle Management (CLM) is one of the most stable systems I have seen. We are talking about almost zero downtime.

Conga Contract Lifecycle Management (CLM) is very scalable, especially the version that is available on the Salesforce platform that we used, which is, of course, a highly customizable and scalable platform. We are overall very pleased with the scalability and we are able to onboard a number of countries from different continents with different contract management processes in the same organizations very easily.

About customer support, I would say that in the beginning at about 4 years ago, they were not very efficient and we were not very satisfied with their support. But in the last year, we saw improvement there as well in terms of efficiency and quality of the fixes.

Positive

The previous solution was a custom-made on prem solution for the customer use case. It was switched because this solution was hardcoded, it was not flexible, and it did not have all the features that we needed to efficiently do the contract management together with redlining and e-signature integrations.

Conga Contract Lifecycle Management (CLM) is a solution built on the Salesforce platform, so it is a managed package installed in a Salesforce organization. The installation is straightforward, but the configuration can be complex so an implementation partner is necessary.

Conga Contract Lifecycle Management (CLM) was purchased through the Salesforce AppExchange. We used Conga managed services and a Salesforce implementation partner to set it up. Overall we were satisfied with the quality of the implemented solution.

There are definitely improvements as far as ROI is concerned, both money-wise and in terms of employees that are needed. Regarding the employees, I would say that it was manageable, with the introduction of Conga Contract Lifecycle Management (CLM), to reduce the administrative team that handled the contracts to about half. From a team of six people, it was reduced down to three people by fully utilizing the system.

Licenses pricing was not very transparent at some times and we needed to negotiate it with the Conga Account Executives. The set up cost on the Salesforce platform was more transparent and done together with an implementation partner. 

Unfortunately, I do not have access to that information because it was already introduced in the company when I joined. I know that on the evaluation, ContractPodAI, Ronclad & Icertis were also potential vendors for contract management.

I would advise companies to focus on Conga's roadmap to develop solid AI features moving forward. I would also advise them to consider the scalability together with the stability of this platform and all the features that it has. Additionally, I would advise them to look into the different pricing options for licensing and demand transparency in terms of the contract they sign, especially if it is a multi-year contract with different license types. I rate this solution a 9 overall.

Our primary use case for Conga Contract Lifecycle Management is to automate and streamline the end-to-end contract process. We use it for contract creation from standardized templates, clause management, approval workflows, contract negotiations, version control, e-signature integration, and contract repository management.

Conga CLM has significantly improved our contract management process by automating many manual tasks and standardizing contract creation. It has reduced contract turnaround times, improved visibility into the contract lifecycle, and helped ensure compliance through approved templates and clause libraries.

The best features are template generation, contract lifecycle management, and e-signature integration. These features help us standardize contracts, automate document generation, manage contract data efficiently, and accelerate the contract approval and signing process. As a result, we have improved efficiency, reduced manual work, and maintained better control over contract information.

I would like to see improvements in the user interface, reporting capabilities, and overall performance. Enhanced AI features for contract review and risk analysis, along with more customizable dashboards and workflows, would make the platform even more effective for contract management.

I have been using Conga Contract Lifecycle Management (CLM) for three years.

Yes, I would consider Conga CLM to be a stable platform. It reliably supports our contract management processes, and I  have experienced very few disruptions.

I would rate its scalability highly. The platform's flexibility and Salesforce integration make it easy to scale across different teams and regions

I would rate customer service and technical support 9 out of 10. The support team is generally responsive, knowledgeable, and helpful in resolving issues. While some complex cases can take longer to resolve, the overall support experience has been positive.

No, we did not use another dedicated CLM solution previously. We moved from manual contract management processes to Conga CLM to improve efficiency, standardization, and visibility across the contract lifecycle.

Since Conga CLM is closely integrated with Salesforce, having Salesforce knowledge helped make the implementation smoother. Most of the effort was focused on configuring templates, workflows, and business rules to meet organizational requirements.

To the best of my knowledge, the implementation was handled internally by our Salesforce and business teams without the use of an external integrator or consultant.

Yes, we have seen ROI primarily through process automation, reduced manual work, faster contract turnaround times, and improved compliance. Although I don't have exact numbers, the efficiency and productivity improvements have provided clear business value.

I was not directly involved in pricing and licensing discussions

I was not heavily involved in the evaluation process, but Conga CLM was selected primarily because of its seamless Salesforce integration, contract automation features, and ability to streamline the end-to-end contract lifecycle

I would rate Conga CLM 9/10. It is a robust and feature-rich contract management solution that helps automate and streamline contract processes.

My main use case for Conga Contract Lifecycle Management (CLM) is for contracts, agreements, approval rules, and templates. I use Conga Contract Lifecycle Management (CLM) for contracts, agreements, or approvals in my daily work after creating an agreement, as documents are needed. I can configure the system based on the fields in the agreement. In the agreements I have created, I have implemented segments, repeat tables, and repeat sections. After generating the document, users can submit it to their customers. For approvals, if there is any need for review with managers and CEOs, I can configure that requirement. If the agreement satisfies that requirement, it will be assigned to a specific queue or user. I have worked on those kinds of requirements.

I recently introduced Conga Contract Lifecycle Management (CLM) in our current project. Earlier, we were using it in the proposal only for the whole process. Now we are using Conga Contract Lifecycle Management (CLM) for agreements.

The best features Conga Contract Lifecycle Management (CLM) offers include some requirements that are more critical and need customization. However, in Conga Contract Lifecycle Management (CLM), I can use admin settings, config settings, or custom settings, such as config system properties. Through checkboxes or any features, I can use it easily. However, if customization is done, a lot of customization needs to be there. That is the best feature I can say in Conga Contract Lifecycle Management (CLM).

Admin and config settings help me for password protection, as I have to add this admin setting. Conga Contract Lifecycle Management (CLM) has positively impacted my organization as it is faster compared to others. Many customizations, such as attribute rules, list pricing rules, and price matrix, are all available in Conga Contract Lifecycle Management (CLM).

Conga Contract Lifecycle Management (CLM) can be improved because if I see any problems in my scenarios, it is hard to find a solution online. I can only go through Conga documentation. Even that documentation is not very user-friendly. I cannot easily check where the issue is or how to fix it interactively. It would be better if I could improve it so that if I have any problems, I can easily search Conga documentation. That would be more helpful for other users also. If I face an issue, it takes more time. It causes me to have to raise a Conga case, but that is not an easy fix. I cannot go with Conga support every time. I would suggest improving Conga community and Conga documentation to make it easy to fix those requirements.

I see more issues in Conga documentation.

Regarding Conga Contract Lifecycle Management (CLM)'s AI capabilities, I actually have not gone through Conga AI or CLM AI. I am not sure if it is enabled or not. This is also a kind of improvement that needs to be taken care of. If there is any new feature, it needs to be circulated to users. More care should be taken so that new features are known to everybody. If it is not known, what is the use of building new features? That also needs to be taken care of. I am not sure about the AI feature.

I have already confirmed that I have not used Conga Contract Lifecycle Management (CLM) AI feature. I will try to check Conga AI. Once I am done, I can reach out if that feature is there. I need to go through that.

I cannot say Conga Contract Lifecycle Management (CLM) is stable. Sometimes it throws some issues. I can say there are more issues from Conga contracts, particularly with the template things. Except for the template, I have not seen many issues. It is working sometimes, and sometimes it is not working. Even if I did not do anything, it is not working. Then after some time, it is working. I cannot say what the root cause of the issue is. Sometimes it is very good also. I see some issues.

Conga Contract Lifecycle Management (CLM) might be scalable. We are using it for around 10,000 users, and it is fine. I am not sure about more than that. It should work for more users also, but we are not sure about that. I cannot say for sure.

Customer support is quick sometimes. Based on our severity, they respond accordingly. Conga support was good.

I can rate the customer support as eight or nine.

Earlier, it was Conga Contract Lifecycle Management (CLM) CPQ only. There was not this agreement lifecycle. I recently introduced Conga Contract Lifecycle Management (CLM). It is more user-friendly. Now the users are happier. It also recently went to production, so we will see what the response will be from users and customers.

I cannot say if money was saved or not because I am a leaf-node employee. I cannot speak to money. I can say time was saved. I can achieve more complex things. I can say time, but I cannot say money.

Before choosing Conga Contract Lifecycle Management (CLM), I evaluated Conga Contract Lifecycle Management (CLM) CPQ only.

I would give Conga Contract Lifecycle Management (CLM) a rating of eight out of ten. I chose eight out of ten because Conga Contract Lifecycle Management (CLM) has both positives and negatives. As we discussed, if I face an issue, I cannot fix it as soon as possible. I cannot fix the issues through Conga documentation. That is why I can give only an eight.

I would suggest using Conga Contract Lifecycle Management (CLM). If I knew enough about contracts, I would say use Conga Contract Lifecycle Management (CLM) because, as I already confirmed, more features can be done with configuration only. My overall review rating is 8.

We have been using Conga Contract Lifecycle Management (CLM) for about one and a half years now.

We primarily use Conga Contract Lifecycle Management (CLM) for creating, managing, and maintaining different contracts with our warehouse partners and our shipping partners, and we use it as a centralized way to manage all our contracts in an efficient manner.

What we primarily do with Conga Contract Lifecycle Management (CLM) is create and build contracts with it, and it has inbuilt contract generation tools available, which we use to draft and generate contracts that we share with our warehouse partners and our shipping partners. One best thing about Conga Contract Lifecycle Management (CLM) is that many different teams can work together on the contract simultaneously, which is what we also do. There are about two to three different chains that we manage: one is the sales chain, one is the customer success chain, and one is the third-party vendor chain, allowing all three to work on the contract and get it finalized simultaneously. With the inbuilt contract generation tools available, it is very easy and efficient for us to create and maintain contracts with Conga Contract Lifecycle Management (CLM).

The best features of Conga Contract Lifecycle Management (CLM), in my opinion, are the smooth cross-team collaboration it offers and the pre-approved templates that help us close deals and frame contracts much quicker. There are also integrations with Product Information Management (PIM) solutions and CRM platforms that are very useful for us, and I would say these are some beneficial features of Conga Contract Lifecycle Management (CLM).

The integrations with PIM and CRM platforms help our team because all our partner, warehouse partner details, and shipping details are in a centralized place in our CRM and PIM solution, so we do not have to do everything twice. With the integration, all the data is directly fetched from the CRM and PIM into the contract generation of Conga Contract Lifecycle Management (CLM), which saves a lot of time and reduces errors since we previously did it manually. With the integration, we are able to automate it, greatly reducing manual errors, which is very much advantageous for us.

The introduction of Conga Contract Lifecycle Management (CLM) streamlined our process during difficult tariff times when everything was unpredictable, making it much easier for us. In terms of overall efficiency, our working efficiency has improved by 60% primarily because the number of errors has drastically reduced with the inbuilt AI capabilities of Conga Contract Lifecycle Management (CLM) and its integration. Additionally, after the introduction of Conga Contract Lifecycle Management (CLM), we have seen a 26% improvement in our overall revenue in the last quarter due to the smooth contract renewing and management.

Conga Contract Lifecycle Management (CLM) helped achieve that 26% revenue improvement mostly due to faster contract cycles. Before the tariffs, we were not really sure how to renew the contracts or proceed with the solution because we had a lot of data that needed checking and correction. Conga Contract Lifecycle Management (CLM) automated and made all of this smooth for us with its AI capabilities, allowing us to concentrate more on what was important in the business, which is sales, thereby improving our overall revenue.

I have noticed there are very few help articles and knowledge-based documents available, making it a bit tricky for new users to onboard onto the platform. Apart from that, everything else is great; in terms of features, the obligation management capability of Conga Contract Lifecycle Management (CLM) needs some work, but everything else is smooth with the software.

In terms of onboarding, more help documents and how-to videos would be needed, which would make it easier for new users to get onboarded onto the platform. Apart from that, everything else is pretty smooth with the platform, so I do not have any major complaints.

I have been working in my current field for about five years now.

Conga Contract Lifecycle Management (CLM) has been really consistent for us regarding its AI capabilities; the number of errors has drastically reduced, and our overall efficiency has improved by 60%. Every quarter, we see some improvement with our overall business efficiency, primarily due to Conga Contract Lifecycle Management (CLM)'s AI capabilities.

I would definitely advise others looking into using Conga Contract Lifecycle Management (CLM) to start investing in and using this software more because it manages everything from the creation of a contract to adding contingencies, maintaining multiple contracts, and the termination of a contract. I would say Conga Contract Lifecycle Management (CLM) is a one-stop solution, and overall business efficiency will definitely improve with its introduction. I gave this review a rating of 9.

My main use case for Conga Contract Lifecycle Management (CLM) is to speed up the negotiation and turnaround time across sales, procurement, and legal teams. I mainly use Conga Contract Lifecycle Management (CLM) for contract creation, approval workflows, document tracking, and renewal management. It helps centralize contracts, automate processes, and improve collaboration between legal and business teams.

Conga Contract Lifecycle Management (CLM) positively impacts our organization by improving efficiency and reducing the manual work of employees. It helps create transparency and visibility across the entire contract lifecycle, automating contract creation, approvals, negotiation, renewals, and compliance tracking, which speeds up turnaround times and reduces operational delays. The centralized repository and AI-powered search make it easier for teams to access contract information quickly, improving collaboration between legal, sales, procurement, and management teams. It also reduces our compliance risk, minimizes missed renewals, and provides better reporting. We receive renewal emails on time and gain a better idea of how many contracts are going to renew in a couple of months or at the end of the year, month, or week. All reports are generated in one system, which reduces our manual efforts and results in better transparency and visibility over the contracts, ensuring no losses on time, keeping everything quick and clear for the customer.

One specific example where Conga Contract Lifecycle Management (CLM) made a big difference was during a high-volume contract renewal period. Before implementing Conga Contract Lifecycle Management (CLM), approvals and document tracking were mostly manual, causing delays and making it difficult to monitor contract status. With Conga Contract Lifecycle Management (CLM), I automated approval workflows, standardized templates, and centralized all contract data in one place. That significantly reduced turnaround time, improved visibility for stakeholders, and helped the legal and sales teams collaborate more efficiently. We reduced times, our work productivity increased, and our process is very fast since we just have to log in and have all the contracts in one system. It was very helpful and made a major role in reducing time, efforts, and mostly lead management. That is a huge thing.

Conga Contract Lifecycle Management (CLM) improved overall collaboration across departments, including legal, procurement, sales, and management teams, all of whom have better visibility into the contract status and approval status, which reduced communication gaps and manual follow-ups. I appreciate the ability to customize workflows and templates based on different contract types and business requirements. Overall, it helped us create a more organized, efficient, and scalable contract management process while improving compliance and reducing turnaround times.

We use Conga Contract Lifecycle Management (CLM) for initiation of requests, drafting, redlining, negotiation, e-signatures, approvals, obligations, compliance, and renewals. What I love the most is the negotiation part and the renewal part. The best feature in Conga Contract Lifecycle Management (CLM) for me is the automated workflows and approval processes, which significantly reduce manual efforts, improve visibility into the contract status, and help teams collaborate more efficiently. I also appreciate the centralized repository and AI-powered search because it makes tracking contracts, renewals, and compliance much easier.

The negotiation feature in Conga Contract Lifecycle Management (CLM) works very well for managing contract revisions and collaboration between teams. It also allows users to track headlines, documents, manage approvals, and maintain an audit trail throughout the negotiation process. This makes it easier for legal, sales, and external parties to collaborate efficiently while reducing confusion and delays. The automated workflows and centralized communication also help us speed up the negotiation and improve our contract accuracy and compliance. One of the best features is the AI-powered search capability, making it easier to quickly locate contracts, renewal dates, and important terms across a large contract repository. Instead of manually searching through folders or documents, users can instantly find the information they need, saving time and improving productivity. It is especially useful for compliance checks, audits, and contract renewals because teams can access critical data much faster with better accuracy.

Conga Contract Lifecycle Management (CLM) positively impacts our organization by improving efficiency and reducing the manual work of employees. It helps create transparency and visibility across the entire contract lifecycle, automating contract creation, approvals, negotiation, renewals, and compliance tracking, which speeds up turnaround times and reduces operational delays. The centralized repository and AI-powered search make it easier for teams to access contract information quickly, improving collaboration between legal, sales, procurement, and management teams. It also reduces our compliance risk, minimizes missed renewals, and provides better reporting. We receive renewal emails on time and gain a better idea of how many contracts are going to renew in a couple of months or at the end of the year, month, or week. All reports are generated in one system, which reduces our manual efforts and results in better transparency and visibility over the contracts, ensuring no losses on time, keeping everything quick and clear for the customer.

Conga Contract Lifecycle Management (CLM) has delivered measurable improvements in both time and cost savings for our organization. By automating contracts, renewals, approvals, and tracking, we significantly reduce manual processing time and shorten contract turnaround times. Tasks that previously took days can now often be completed within hours. The centralized repository and AI-powered search also reduce the time spent locating contracts and reviewing them. From a cost perspective, the platform helps minimize compliance risk, reduce administrative overhead, and decrease delays caused by manual follow-ups, leading to overall operational efficiency and better resource utilization.

Conga Contract Lifecycle Management (CLM) can be further improved in a few areas to enhance user experience and efficiency. The user interface could be made more intuitive and faster to navigate, especially for new users learning the system. Performance optimization during large contract searches or bulk processing could also improve speed. Additionally, enhancing the AI-powered search with more contextual understanding and smarter close recommendations would make it even more powerful. Integration flexibility with non-sales systems and more advanced real-time collaboration features during negotiation could also be strengthened. Overall, these improvements would make the platform even more seamless, intelligent, and user-friendly.

It can sometimes feel slow, so I think additional strong real-time collaboration tools during negotiation and smoother integration with non-sales systems would also be helpful.

I have been working for Salesforce for the last seven years, working in different technologies including Conga, MuleSoft, and many other third-party applications such as Form Assembly and Form Builder.

I have not seen major downtime or any security issues, timing issues, or server issues because Conga Contract Lifecycle Management (CLM) has great support. Their team helps us whenever we face these kinds of challenges. We have not experienced major downtime throughout the execution process.

Conga Contract Lifecycle Management (CLM)'s scalability is high because it is built on a cloud-based SaaS architecture, supporting organizations of different sizes from small teams to large global enterprises without requiring major infrastructure changes. The platform scales in terms of users, contract volume, and process complexity.

Conga Contract Lifecycle Management (CLM) provides support through multiple channels, including a customer success portal, documentation, knowledge base, community forums, and direct support via tickets. The support is great, fast, and impressive. They provide solutions based on our needs and have their own documentation and community team. I am really impressed with their support systems because many times we get stuck, unable to generate documents, send contracts, or initiate contracts due to technical issues we face during the execution process. They help us in every step.

In some cases, organizations also use legacy contract management systems or basic CRM tools such as Salesforce without full Conga Contract Lifecycle Management (CLM) capability, which leads to limited automation and visibility. Legal and procurement teams often manage versions manually, increasing the risk of errors, missed renewals, and compliance gaps. Moving to Conga Contract Lifecycle Management (CLM) helps replace these fragmented systems with a centralized automated platform that improves efficiency, visibility, and control throughout the entire contract lifecycle.

Before implementing, our organization typically relied on a mix of manual or semi-automatic tools for contract management. Commonly used solutions include Microsoft Word and Excel for drafting and tracking contracts, shared drives such as SharePoint or Google Drive for storage, and email-based workflows for approvals and negotiations.

I can officially say we have seen a return on investment. We have seen profitability because it reduces our time, cost, and mainly the efficiency in contract lifecycle management. Users do not need to follow manual work, and there is visibility on all the contracts so they can create reports to get a better idea of the contract lifecycle from start to end, from initiation to the renewals. Customers can create tasks and workflows for everything because it is an automated flow, making it easy for employees to use, saving time and cost.

My experience with the pricing setup includes configuring pricing terms within the contract templates and ensuring workflows and everything else are in place. In terms of setup cost, Conga Contract Lifecycle Management (CLM) is typically a SaaS-based solution, so there is no heavy infrastructure setup cost such as traditional on-premise systems.

I strongly suggest that anyone using different tools and systems for each step use one system with high capability. Conga Contract Lifecycle Management (CLM) helps us from the initial stage to the final stage. Instead of maintaining the licensing and costs of different systems, using Conga Contract Lifecycle Management (CLM) consolidates tasks and simplifies processes, making it easier for employees to use while saving time and manual work.

I believe they can increase their capabilities and features. I want them to use AI systems to reduce manual work, making the process faster and enhancing customer satisfaction, which could lead to great business expansion. I provide this review with an overall rating of eight out of ten.