Conga Contract Lifecycle Management (CLM) vs GEP SMART comparison

Conga Contract Lifecycle Management (CLM) vs. GEP SMART

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Sakshi Thakur

Senior Manager at a legal firm with 1,001-5,000 employees

Automation has transformed complex contract lifecycles and now supports high-volume workflows

The only drawback of Conga Contract Lifecycle Management (CLM) is that it does not work for small-scale business areas because I have implemented it for one customer with four or five pages of templates and three to four record types. For that small business, Conga Contract Lifecycle Management (CLM) does not work well because it is a bit complicated. Sometimes all customers need is a click of a button to go in and do things, and Conga Contract Lifecycle Management (CLM) is a bit complicated for such kinds of businesses. There are definitely areas where Conga Contract Lifecycle Management (CLM) could be easier to use for smaller businesses, particularly making processes more streamlined and user-friendly.

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it_user1709418

Senior Product Manager at a university with 10,001+ employees

Doesn't require a background in analytics to run reports

SMART has been helpful for sourcing and public bids. For regulatory purposes, our university posts bids, depending on the scope of the bid. We get a lot of value out of SMART's ability to post to a public site and have suppliers see that information, register in the tool, and participate. SMART features for collecting information and its timeline capabilities are highly useful. Then on the contract side, the reporting capabilities are the most valuable. Our use case focuses primarily on post-execution and lifecycle management, so it's essential to be able to report accurately especially compliance-related reports. SMART is easy to use, especially when reporting. It isn't designed for a hardcore analyst. You don't need to have a background in analytics to run reports, which is huge. I realized I hadn't touched too much on the spending side, but we use SMART for all spending analytics, and any commodity manager procurement professional can go in and run a spending report. That was a business decision to restrict who can run reports since that data can be exported and used. But the reporting capabilities are incredibly easy to use.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have a close relationship with our account manager and technical support. This relationship makes the difference."

"A valuable feature of Automation Anywhere for my needs is IQ Bot because it covers most of the semi-structured and structure data. That's where we are struggling a lot. So, IQ Bot is a very good solution to know and bring onboard for the automation of unstructured and semi-structured data."

"I like Automation Anywhere's document automation. It can distill or scan documents and convert the information into a structured format."

"Compared to other tools like NICE and Blue Prism, Automation Anywhere is the only tool that gets your work completed in half the time."

"This product has helped us a lot by improving and growing the business in different domains."

"The IQ Bot is very impressive to us, as we have tried several tools in the industry and we have not been able to automate to the same level as provided by this solution."

"Unattended use is its most valuable feature."

"We have seen AA bringing immense value to the clients once operational."

More Automation Anywhere pros

"The valuable aspects are ease and speed."

"The clarity and smooth process provided by Conga Contract Lifecycle Management (CLM) have greatly impacted my team and business."

"A 25% to 40% reduction in standard agreements is what we have achieved, and the centralized repository also improved the reporting on contract renewals and expiration and helped the team to identify and address those bottlenecks more quickly."

"The best features that Conga Contract Lifecycle Management (CLM) offers in my experience include the tight integration with Salesforce as the CRM of choice that attracted us to it, and the e-signature feature was very useful as it used the backbone of Adobe to support us."

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization by significantly decreasing the time required for generating contracts and agreements for customers."

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization by reducing errors that we encountered when we were using a third-party tool for document generation."

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization or my work by making the whole contract process much faster and much more organized."

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization as it is faster compared to others."

More Conga Contract Lifecycle Management (CLM) pros

"It's really simple to use. That's one of the reasons we chose GEP over some of the others. It's very Google-like. On the homepage, you just type whatever you need. And there are tabs that can come up if you're looking for a certain word or phrase..."

"The most valuable features are the sourcing and tendering processes."

"I love it because everything is done within the contract module. The previous tool that we had really acted more as a repository, whereas this is the lifecycle. Once a business owner gets to the point where they want to enter into a contractual relationship with a party, from that point, including the drafting of it through to the signature on it, it covers the lifecycle. It's from the beginning to the end to even the archiving. It's all done within the tool, including e-signature."

"The basics of what we use it for and what the product offers work really well for us in terms of contract creation, from beginning to end."

"In summary, using this solution benefits our organization through cost savings, better efficiency, improved transparency, and having information archived."

"The digital transformation and people being able to search and the reduction in redundancy are all part of the efficiency and process improvement, from our perspective, and there's a huge benefit to it."

"From a contract perspective, in my opinion, SMART has improved things a hundred-fold."

"On the spend side, it's integrated with our accounting system and has bimonthly uploads of data. So we have pretty current spend information that we can access and build reports on."

More GEP SMART pros

Cons

"Product support for our customers needs improvement. They should increase the support personnel."

"Automation Anywhere has a persistent click-related issue that can make automation difficult, particularly in unattended environments."

"They could improve the environmental stabilizing issues. There are a lot of environmental issues when rolling over from one environment to another, higher environment. This is the one thing they definitely need to look into."

"The bot scaling process was painful, when you go beyond a few bots, and because we had stability issues. We had to work through the issues, and they took us a long time."

"The biggest issue was that the new license required upgraded hardware infrastructure so we were getting all new tech stuff procured which meant that we were getting updated RAMs and things like that. Getting the licenses was easier but building the infrastructure which was required to support the new version was difficult."

"A2019 is less stable than the previous versions."

"The product is good, no doubt about it, but we need the OCR for handwritten documents, the web-based solution, and the licensing has to be improved."

"However, there is a problem that arises with accuracy in the newer version."

More Automation Anywhere cons

"Conga Contract Lifecycle Management (CLM) can be improved by closing the workflow automation and also leveraging AI."

"One challenge is the initial setup and configuration, especially for complex workflows and approval hierarchies."

"I would tell others looking into using Conga Contract Lifecycle Management (CLM) that it is useful, but the licenses are a bit expensive compared to the other contract lifecycle managements in the market."

"I cannot say Conga Contract Lifecycle Management (CLM) is stable. Sometimes it throws some issues."

"Conga Contract Lifecycle Management (CLM) can be improved because implementation can be complex, and the loading process could be enhanced."

"There were many bugs with Conga Contract Lifecycle Management (CLM) application that could be improved."

"I have not seen a return on investment from Conga Contract Lifecycle Management (CLM), as it was a waste of time; I spent a long time trying to get it to work, and it was not adopted by the users, ultimately failing to live up to what I had promised to the business."

"Conga Contract Lifecycle Management (CLM) has too much customization, making it not that easy to scale it up and scale it out."

More Conga Contract Lifecycle Management (CLM) cons

"We had 50,000-plus contracts in Ntracts that had to be migrated to SMART. It was a big ask and it went horribly wrong, and we ended up having to do a second migration."

"We didn't like their dashboard initially, but they responded to that very well. They've given us some customizable dashboards and have also made it so that the dashboards can be exported into PDF and other formats, so that we can share them with the rest of the company... That was a weakness at the beginning, but one that they have responded to adequately and we're really pleased with the result."

"The loading of the contracts could be a little bit easier."

"One of the areas where they could do better is by creating more standard templates when it comes to IT cost. IT cost has various components to it and if I want a vendor to be able to reply about cost related to IT, I would have to create that template. If I want them to tell me the hardware costs, the software costs, the professional services costs, the cloud or subscription costs, etc., I would have to build that template myself. Once I built it, I could save it and use it again and again. But sometimes building a template takes a lot of time."

"Very recently, they implemented a customer success team to manage our expectations and communicate them to their technical team. That function is relatively new and some work needs to be done to build that connection so that it's a little more seamless."

"Their contracts module is kind of clunky and It took a while for them to correct some of the basic functionality, some of the "Contract Management 101" functions, but it seems to be coming around. It wasn't working the way we'd expected."

"The loading of the contracts could be a little bit easier. I'd like to see a little bit more of AI brought in, to the point that it's actually reading the contract and automating some things, like expiration dates and renewal terms. That is an area for improvement."

"While it captures all the fields and requirements, when any supplier updates or new supplier registration happens, then the supplier needs to update their bank details. Our IT team has made it so every half an hour the GEP SMART system will push the supplier to the Oracle Database. So, we have faced some problems, like bank details, etc. We addressed this issue with GEP. They are working on it to make bank details a mandatory field for any supplier and match our requirements. Their engineering team has taken up creating a customized process for us."

More GEP SMART cons

Pricing and Cost Advice

"We were required to purchase licenses and bot runners, which determined the permissible run times for the bots."

"We're on a license package with Automation Anywhere (AA), paid yearly. What would be better is for them to have different packages for different types of organization."

"The product starts at $10,000 and then it's up to you regarding how much you can consume."

"AA comes at a more affordable price than the other tools."

"Pricing is too high for small-scale groups. The Control Room yearly fee is high, making it difficult to break even."

"The current pricing for Automation Anywhere seems a little higher compared to competitors Power Automate or UiPath. Automation Anywhere is perceived as pricey due to the support model charges ranging from 20% to 30% based on the plans."

"Our company is investing a lot of money in Automation Anywhere. They have saved money wherever humans are working. They invest a lot of money in FTEs and other logistics, so the money saving is very pretty good with Automation Anywhere. While I don't know the exact figure, the tool is saving us millions of dollars as well as saving about 40,000 hours in the last year."

"Currently, it stands as one of the more expensive RPA tools available."

More Automation Anywhere pricing and cost advice

Information not available

"If our organization could use it as a full-fledged solution, then it would be valuable and give a return on investment. However, since we are not currently using it as a full-fledged solution, even facing some bugs and problems with the synchronization with some of the internal software, we are not able to use it in a full-fledged manner."

"My advice is to think wisely when it comes to estimating the number of licenses that you will require. If you settle on a number too early and you need additional ones, then the extra licenses might be quite expensive."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

11%

Comms Service Provider

10%

Manufacturing Company

13%

Computer Software Company

11%

Legal Firm

11%

Outsourcing Company

Financial Services Firm

15%

Manufacturing Company

12%

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	85
Large Enterprise	560

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	3
Large Enterprise	25

By reviewers
Company Size	Count
Midsize Enterprise	2
Large Enterprise	14

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

What is your experience regarding pricing and costs for Conga Contract Lifecycle Management (CLM)?

Regarding pricing, it is a little bit higher, but when we go for bulk purchase, we do receive some discounts.

What needs improvement with Conga Contract Lifecycle Management (CLM)?

Conga Contract Lifecycle Management (CLM) could be improved as sometimes when we click on the document, it indicates ...

What is your primary use case for Conga Contract Lifecycle Management (CLM)?

My main use case for Conga Contract Lifecycle Management (CLM) is generating documents, so once we click on a button,...

UiPath Platform vs Automation Anywhere

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Comparisons

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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IBM Sterling Configure, Price, Quote vs Conga Contract Lifecycle Management (CLM)

Compared 10% of the time

ConnectWise CPQ vs Conga Contract Lifecycle Management (CLM)

Compared 8% of the time

Salesforce CPQ vs Conga Contract Lifecycle Management (CLM)

Compared 7% of the time

Siebel vs Conga Contract Lifecycle Management (CLM)

Compared 7% of the time

DealHub vs Conga Contract Lifecycle Management (CLM)

Compared 7% of the time

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SAP Ariba Procurement vs GEP SMART

Compared 16% of the time

Coupa Procure vs GEP SMART

Compared 8% of the time

Zycus Source to Pay Suite vs GEP SMART

Compared 8% of the time

JAGGAER Spend Director vs GEP SMART

Compared 7% of the time

EffiGO vs GEP SMART

Compared 3% of the time

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Product Reports

Automation Anywhere

Download Automation Anywhere product report

Conga Contract Lifecycle Management (CLM)

Download Conga Contract Lifecycle Management (CLM) product report

Conga Contract Lifecycle Management (CLM) report

GEP SMART

Download GEP SMART product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

The Apttus Intelligent Cloud, Conga CLM AI

SMART by GEP

Interactive Demo

Automation Anywhere

Demo not available

Conga

Demo not available

GEP Worldwide

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Apttus enhances sales and contract management by automating quote generation, pricing, and product configuration. Valued for its robust contract lifecycle management, it integrates seamlessly with ERP and CRM systems. Users report streamlined workflows, improved collaboration, and increased accuracy, boosting operational efficiency.

Conga

GEP SMART is a comprehensive procurement platform offering a centralized contract repository, intuitive spend analytics, and AI-driven opportunity identification.

GEP SMART provides a user-friendly interface that enhances procurement transparency and efficiency. It accommodates electronic signatures, supports streamlined project management, and enables effective regulatory compliance. Its flexibility and consistent advancements improve user experience, accessible to those without extensive IT expertise. While challenges exist in supplier management scope and search functions, improvements are needed in contract handling and data integrity.

What are GEP SMART's key features?

Centralized Contract Repository: Easy access and management of contracts.
Intuitive Spend Analytics: In-depth analysis for better decision-making.
User-friendly Interface: Simplified navigation with efficient reporting.
Electronic Signatures: Streamlined procurement processes with digital verification.
AI Tools: Assists in opportunity identification and data consolidation.

What benefits do users gain from GEP SMART?

Enhanced Transparency: Improved visibility across procurement activities.
Streamlined Procurement: Efficient handling of RFQs, RFPs, and RFIs.
Improved Compliance: Supports adherence to regulatory requirements.
Cost Efficiency: Reduces unnecessary data entry and streamlines system configurations.
Flexibility: Consistent updates and enhancements improve the overall experience.

Organizations across industries implement GEP SMART for procurement activities such as sourcing, contract management, and spend analysis. They utilize its SaaS capabilities to facilitate sourcing events and manage contract lifecycles without needing full P2P integration. The platform is used to report on spend, diversity, and savings, ensuring efficient procurement processes.

GEP Worldwide

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Akamai Technologies, Axis Stars, BlackBaud, Cadence, Ceridian, Citrix

Exxon Chevron Macys

Conga Contract Lifecycle Management (CLM) vs. GEP SMART