Celonis Reviews

Name: Celonis
Brand: Celonis
Rating: 4.2 (53 reviews)

Vendor: Celonis

4.2 out of 5

53 reviews
100% willing to recommend

413 followers

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What is Celonis?

Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.

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Celonis is the #3 ranked solution in top Process Mining solutions. PeerSpot users give Celonis an average rating of 8.4 out of 10. Celonis is most commonly compared to Microsoft Power Automate: Celonis vs Microsoft Power Automate. Celonis is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 15% of all views.

Helped 849,686 peers since 2012

Featured Celonis reviews

AntonioCardone

Senior Development Manager at Lutech

This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.

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Shaif Tazir

Senior Manager - Consulting at Ernst & Young

Celonis' data engineering processes should be transformed into a low-code structure. Excessive coding is still required across the Starter Kits, where the market is focusing on low-code automation or transformations. The tool's UI should also be more intuitive. The data engineering pipeline within Celonis is highly technical. The interface in future versions of Celonis can have a drag-and-drop format with a more intuitive configuration. If you check other solutions like Power BI, business professionals can use it without technical experience, but usually, the same person won't be able to use Celonis freely. In the standard deployment of Celonis, you will need one project manager, an expert value architect, and two or three developers to manage the design pipeline. If your organization has a partner for executing all the Celonis pipelines, then it must be ensured that a COE is assigned in-house for hypercare needs. For instance, if some KPIs need to be changed or if irrelevancy is found, maintenance needs to be implemented every year or every six months for KPI adjustments and rebuilding of sources or logic. The aforementioned maintenance tasks for Celonis are usually carried out by an in-house COE; without a COE, maintenance can become challenging.

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PARTH DAVE

RPA Developer at Canadian Pacific Railway

The tool provides very limited data. They have their own cloud system, and they provide 40 to 50 gigabytes of data. It is easy to scale the tool, but it is costly too. If we need additional 20 gigabytes, we would have to pay $30,000 to $40,000. It is the main restriction to scale the solution.

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Celonis mindshare

As of May 2025, the mindshare of Celonis in the Process Mining category stands at 20.5%, up from 15.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Mining

PeerResearch reports based on Celonis reviews

Type	Title	Date
Category	Process Mining	May 1, 2025	Download
Product	Reviews, tips, and advice from real users	May 1, 2025	Download
Comparison	Celonis vs Automation Anywhere	May 1, 2025	Download
Comparison	Celonis vs Microsoft Power Automate	May 1, 2025	Download
Comparison	Celonis vs UiPath Process Mining	May 1, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Power Automate	3.9	21.4%	87%	126 interviews Add to research
Appian	4.2	5.2%	95%	62 interviews Add to research

Valuable Features

Celonis features valuable elements such as automated process mapping, process mining, task mining, and business analytics. It offers machine learning, intuitive interface, real-time process visualization, extensive training materials, built-in connectors, and seamless data processing. Users appreciate customizable dashboards, transaction dashboards, KPI modules, and robust integration options. The tool excels in providing performance insights, uncovering optimization opportunities, and pinpointing process inefficiencies.

"Celonis assists me in optimizing processes, reducing throughput times, and identifying automation opportunities."
"Celonis is a good idea to change the way processes are considered in a company."
"It's the first solution that combines business competence and capabilities with technological capabilities."

Room for Improvement

Celonis users mention the need for improved flexibility, enhanced integration with automation tools, and better support for non-technical users. They desire smoother process execution, more intuitive user interfaces, and expanded training resources. Licensing and pricing are also highlighted as areas for improvement. Some express a need for advanced machine learning and data management capabilities, while others wish for increased compatibility with various systems and platforms. Enhancements in dashboard customization and data visualization are also suggested.

"From a development perspective, I think there could be improvements in version control and deployment."
"Celonis needs to improve the feature channel. They should incorporate more generative AI elements into their solution."
"Celonis needs to improve the feature channel."

ROI

Celonis indicated noticeable ROI through enhanced processing efficiency and resource redeployment, improving order speed and client satisfaction. Its process improvements capture market interest and show significant potential in automation. Time and cost savings are evident in various areas like O2C automation, reducing operational expenses, and enhancing productivity, contributing to recovered investments within months. The financial advantages include marked reductions in costs and increased data analysis efficiency, though precise figures remain proprietary.

Pricing

Celonis pricing is significant and often described as expensive, particularly suitable for enterprise-level businesses. The cost structure involves annual licenses and charges based on data consumption, making small to medium businesses find it out of range. While some clients find the pricing justified given the features, others consider it costly compared to competitors. Discounts and flexible pricing models are suggested to make it more accessible, especially for scaling within large companies.

"Celonis is the most expensive solution in the market"
"Though Celonis is a bit pricey, it is worth it."
"The pricing is reasonable."

Popular Use Cases

Users utilize Celonis primarily for process mining in various domains like finance, procurement, and logistics. They identify inefficiencies and bottlenecks, track processes such as procure-to-pay and order-to-cash, analyze performance, and detect anomalies. Celonis aids in automation efforts, provides insights for process improvement, and supports digital transformation. It integrates with systems like SAP and Oracle for enhanced data analysis and process visualization, helping users optimize operations and boost efficiency in diverse business areas.

Service and Support

Celonis customer service and support are generally responsive and helpful, providing quick answers and technical assistance. Many users appreciate their engagement, demos, and direct communication channels. Some report quick resolutions, while others mention occasional delays or insufficient solutions. The effectiveness often depends on partnerships or contract values, with larger agreements receiving more extensive support. Celonis is praised for knowledgeable consultants and resources, although some users feel response times can improve. Overall, satisfaction varies based on individual experiences.

Deployment

Many found Celonis' initial setup straightforward and quick, while others encountered complexity with data integration and visualization. The difficulty varied based on project scope, data quality, and organizational processes. Cloud deployment eased the process, but configuring integrations, especially with SAP, required expertise. Some users needed up to a year due to data challenges or customization needs. The setup duration ranged from days to several months depending on the specific requirements and complexity.

Scalability

Users find Celonis highly scalable, with seamless integration and customization. Many expand usage across systems and teams without significant issues. There are reports of users from multiple departments, including data engineers and managers. Some organizations rate scalability between eight and ten, citing ease of use and extension capabilities. However, cost aspects and specific software dependencies are mentioned as potential challenges. Celonis is described as efficient, especially compared to other tools like Power BI.

Stability

Celonis is praised for its impressive stability, receiving consistent high ratings. Users note minimal downtime and no significant bugs or glitches, appreciating its reliability. Some mention specific issues with connections or network factors affecting performance, requiring support. Ratings range from six to ten, highlighting a generally solid performance with occasional minor disruptions. Most users emphasize how well it functions, offering stable data and useful dashboards.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Celonis Buyer's Guide for additional reliable information.