What is our primary use case?
There are a couple of different use cases. The first one is that I bought it for my home because I needed a dedicated Wi-Fi access point, and I was intrigued with the way it sets up. I enjoyed the performance of it, and I recommended it to a friend of mine who was totally non-tech savvy. The thing that was super cool about it was that he was able to plug it in at home, give me a phone call, read me the serial number, and I was able to provision it remotely.
I also use it at work. It is something that's convenient for other engineers to hop on real quick and do unhindered testing.
I'm using AP12, and I'm using the 1900 switch series. It is 1930 or something like that.
How has it helped my organization?
In my organization, our use case for the solution was end-to-end connectivity. In our office, we basically had wall jacks that were dedicated to out-of-band access. In terms of ease of use, I was able to drop this solution in and get it up and running very quickly. It brought deployment times to almost zero because it sets up in about five minutes.
Its physical coverage is good. I've got about a 1600-square-foot home, and I find that it covers all of the insides of my home fine. If I go out outdoors, then it starts to fall off, but it is totally acceptable for my use case.
The maximum number of devices that I've ever connected is about 30. The unit is rated for 64 or 128 users, which is beyond the scope of what I need. So, it falls within my parameters perfectly.
It meets my specification perfectly in terms of the reliability of the coverage when multiple user devices are simultaneously accessing the solution for bandwidth-intensive use.
What is most valuable?
The app and the provisioning are the best features of the product. It was really impressive that I was able to just provision it remotely. I didn't have to be on-site with my friend, and we were just able to get everything up and operational. So, the app is great. It sends me notifications when things are down, and it tells me how everything is doing.
Its mobile management app or the cloud-based web management app is easy to use, easy to read, and easy to navigate. I would classify it as a prosumer-type product. It is very well placed to compete in the Ubiquiti UniFi market. For someone who is non-technical or someone like myself who is quite technical, being able to drop in and just get it up and running quickly is valuable. It is positioned in a good spot where the functionality and ease of use are in a sweet spot.
What needs improvement?
When I first deployed the solution, I couldn't use a tagged VLAN for the management. It might already have been fixed in a recent firmware upgrade.
They should increase the number of devices that can be located at a site.
I would really like it if they added a dedicated router to the lineup. They've got dedicated access points and dedicated switches. Having a dedicated router would be the icing on the cake for the big picture of the whole solution.
For how long have I used the solution?
It has probably been about a year.
What do I think about the stability of the solution?
I haven't seen any downtime specific to the solution. It is 100% stable. I am removing other factors that aren't related to the product.
What do I think about the scalability of the solution?
Its scalability needs improvement. You can only put 32 pieces per site. So, there is a limit on scalability.
Currently, we have between 30 and 40 users of this solution. They are home office users, and there is also the engineering staff to do all sorts of network testing.
Its use case is pretty isolated. We purchased it to fulfill a very niche scenario, and we don't have any plan to expand its usage beyond what it currently is.
How are customer service and support?
I've never had to utilize that.
Which solution did I use previously and why did I switch?
We did not have anything in place previously. We were just using dedicated wired connections.
How was the initial setup?
It was straightforward and easy. We just popped it out of the box. There were about five steps in the instructions. They were straightforward.
There was some infrastructure work, but that wasn't specific to the product. I had to pull infrastructure to the location where the access point was going to be ultimately installed, but that would've been required for any solution. Popping it up on the ceiling and getting the unit online took about 15 minutes.
Once it is set up, it is super easy to manage. I don't even think about it. The updates are scheduled automatically, and I'm only really notified if there is a problem. It is simple.
What about the implementation team?
We didn't use an integrator or reseller for the deployment. For its deployment and maintenance, we don't have any dedicated staff.
For setting it up and managing it, very little knowledge is needed. It would be more than your average consumer, which is why I label the product as a prosumer product. Someone who's a little bit better than the average consumer would be able to pick this product up and get it operational.
What was our ROI?
I don't know how to quantify that.
What's my experience with pricing, setup cost, and licensing?
It is competitively priced. It was at a price point that made sense for me to put in my home, and that says something.
The cost of the solution includes everything we need to manage and upgrade our Wi-Fi network, including the mobile management app. Having the licensing and all the functionality built into the base price of the product is really important for me.
There are no extra costs for the security feature or automatic software/firmware updates, which is really important to me. In enterprise-type environments, the biggest thing that's always pushed down is the recurring cost in terms of support licensing, etc. In a small office or home office solution, a lot of times, those recurring costs don't fit the budget. So, being able to drop a solution and have it all baked in really sells the product.
Which other solutions did I evaluate?
We didn't evaluate other solutions. We were using Aruba Controller, the enterprise solution. It just made sense for us to try the Instant On product. We just jumped right into it.
What other advice do I have?
It comes with a one-year warranty and 90 days of phone support, which is a
pretty standard thing.
For small office or home office type scenarios, I would recommend going for it. It is a great solution. For large-scale enterprise deployments, it is probably not the right solution.
I would rate it a solid eight out of ten.
Which deployment model are you using for this solution?
On-premises