Alibaba Cloud Reviews

Name: Alibaba Cloud
Brand: Alibaba
Rating: 3.7 (19 reviews)

3.7 out of 5

19 reviews
75% willing to recommend

What is Alibaba Cloud?

Alibaba Cloud offers a comprehensive suite of cloud computing services to support growing enterprises worldwide, including data storage, relational databases, big-data processing, and content delivery networks.

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Alibaba Cloud is the #8 ranked solution in top Infrastructure as a Service Clouds. PeerSpot users give Alibaba Cloud an average rating of 7.4 out of 10. Alibaba Cloud is most commonly compared to Microsoft Azure: Alibaba Cloud vs Microsoft Azure. Alibaba Cloud is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 12% of all views.

Helped 864,155 peers since 2012

Featured Alibaba Cloud reviews

Min HtetOo

Chief Marketing Officer at Soft Intelligence

The product must be made easier to use. The design is a bit tricky. When we log in to the Alibaba Cloud Marketplace and browse products, they look very small. The user experience must be improved. Alibaba Cloud must increase its partner network and brand awareness in our country. It will give our customers more opportunities to scale and save in the long run.

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Salahuddin Shaikh

System Engineer at Epam Systems

The part where the product lacks is not because of the services it offers. The support offered by the tool is ridiculous. Whenever you raise the support ticket, someone from China comes over the phone. When I used to raise a ticket for support, some person from China came along with another English-speaking person to whom I had to explain my issues, after which the English-speaking individual used to translate it into Mandarin for the person from China. The Chinese person used to explain something in Mandarin to the English-speaking person, and it used to keep happening continuously, making it a hectic support service from Alibaba Cloud. The support was time-consuming, and it was also frustrating. As a technical person, if you are someone who is expecting something to be done as soon as possible and the support services offered to you turn out to be time-consuming and frustrating, then it won't be a great experience for the users. With respect to services, Alibaba Cloud offers good services and is almost similar to what AWS provides to its users. All of the services on Alibaba Cloud are almost similar to services like AWS.

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Aderonke Adeyegbe

CEO at Comercio Limited

We're all aware that the pandemic accelerated digital transformation, and we believe that Alibaba, due to its pedigree, has what it takes to take small businesses to the cloud. It's a game-changer, for sure. The storage is very useful. It is easy to set up. Technical support is good. It is quite stable.

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Alibaba Cloud mindshare

As of August 2025, the mindshare of Alibaba Cloud in the Infrastructure as a Service Clouds (IaaS) category stands at 13.0%, up from 7.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Infrastructure as a Service Clouds (IaaS)

PeerResearch reports based on Alibaba Cloud reviews

Type	Title	Date
Category	Infrastructure as a Service Clouds (IaaS)	Aug 1, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 1, 2025	Download
Comparison	Alibaba Cloud vs Microsoft Azure	Aug 1, 2025	Download
Comparison	Alibaba Cloud vs Amazon AWS	Aug 1, 2025	Download
Comparison	Alibaba Cloud vs Akamai Connected Cloud (Linode)	Aug 1, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Azure	4.2	16.6%	96%	316 interviews Add to research
Amazon AWS	4.2	15.0%	93%	256 interviews Add to research

Valuable Features

"We use the solution's AI features for data analysis."
"Alibaba Cloud has lower costs and good support."
"The product's initial setup phase was easy for me since I had a background in cloud products."

Room for Improvement

"Regarding security issues, Alibaba Cloud is more complex and better suited for developers and R&D teams. On the other hand, Google Cloud is more convenient for new users."
"The solution’s user interface could be improved."
"The support offered by the tool is ridiculous."

ROI

Organizations experienced significant cost reductions by moving their infrastructure to Alibaba Cloud. The pay-as-you-go model helped minimize expenses for many users. While some were still in early project phases without visible returns, others clearly witnessed return on investment and appreciated the money-saving benefits.

Pricing

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a three out of ten."
"The cost of Alibaba Cloud is lower than that of AWS, but I feel that its price is on the higher end of the spectrum. Alibaba Cloud charges its users a price in dollars"
"The product is not that expensive."

Scalability

Alibaba Cloud offers significant scalability, allowing organizations to adjust resources efficiently. Users find it effective for development and production, with various users managing to scale their deployments smoothly. The platform has been rated between eight and ten out of ten for scalability, highlighting its strong performance despite inherent tech limitations. Usage varies from small teams to hundreds of users, indicating its capacity to support diverse workloads and growing demands.

Stability

Many users find Alibaba Cloud stable, albeit not as mature or reliable as Amazon. Some acknowledge occasional stability issues, especially with new features or integrations. Rating scores vary between seven to nine out of ten. Despite minor bugs or UI challenges during login, many do not face significant issues. Some believe Alibaba Cloud is stable for non-production use and has room for improvement, but generally, it is considered reliable.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Alibaba Cloud Buyer's Guide for additional reliable information.