We performed a comparison between FortiMonitor and Opsgenie based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of FortiMonitor is user monitoring. We are able to see if the user is following the policy or not from their system. Additionally, the solution integrates well with Fortinet FortiGate and has centralized management."
"The solution helps to see client infrastructure. It has many boxes and blinks green or red when the station goes up or down. We have different domains for the device groups that we monitor."
"FortiMonitor's dashboard is very informative and user-friendly."
"FortiMonitor is really easy to use for monitoring the logs on FortiGate...It is a stable product."
"The tool continuously improves, adapting to support new vendors and technologies. Importantly, it automates the process, triggering alerts when devices require attention, and eliminating the need for manual intervention."
"The most valuable feature of this solution is what the devices are used for. We have big backups for our Cradlepoint solutions, but FortiMonitor is a great routing device and we love working with them."
"The most valuable feature of FortiMonitor is the overall ability to monitor the health of the environment."
"With FortiMonitor, you can get all the logs of the traffic information of the destination or the source."
"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."
"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."
"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."
"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."
"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."
"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."
"Opsgenie has streamlined our communications and alerting."
"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."
"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email. Only after this can you log in. It's dual-factor authentication. I wish that I could just log in or bring up a dashboard where I could log in from."
"Sometimes, we get corruption when upgrading from firmware to the new generation, causing a lot of issues."
"FortiMonitor needs to improve its alert system."
"The solution's initial setup process is time-consuming."
"Sometimes, during high CPU usage, we cannot access FortiMonitor and must refresh it."
"There is room for improvement in the FortiMonitor report. It is not ideal for showcasing to tech customers or managers, especially when trying to display high CPU usage from logins within a specific range of months or the most recent month."
"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."
"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."
"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."
"The user interface could be improved."
"They could introduce many more features."
"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."
"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."
"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."
"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."
"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."
FortiMonitor is ranked 11th in IT Alerting and Incident Management with 10 reviews while Opsgenie is ranked 2nd in IT Alerting and Incident Management with 14 reviews. FortiMonitor is rated 7.8, while Opsgenie is rated 8.0. The top reviewer of FortiMonitor writes "Helps organizations modernize their performance-monitoring tools, but the solution needs to improve its dashboard". On the other hand, the top reviewer of Opsgenie writes "The price is competitive and it's easy to use and configure". FortiMonitor is most compared with SolarWinds Network Device Monitor, PRTG Network Monitor, SolarWinds NPM, Datadog and LogicMonitor, whereas Opsgenie is most compared with PagerDuty Operations Cloud, Splunk On-Call, xMatters , Everbridge IT Alerting and BigPanda. See our FortiMonitor vs. Opsgenie report.
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