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EthicsPoint vs Salesforce Service Cloud comparison

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EthicsPoint

52 views|29 comparisons
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Salesforce Service Cloud

Read 39 Salesforce Service Cloud reviews
17 views|12 comparisons
94% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
IT Alerting and Incident Management
March 2024
Executive Summary

We performed a comparison between EthicsPoint and Salesforce Service Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management.
To learn more, read our detailed IT Alerting and Incident Management Report (Updated: March 2024).
Download the complete report
768,857 professionals have used our research since 2012.
Featured Review
Use EthicsPoint?
Diganta Tah
Offers real-time intelligence, stable product and improves interactions with customers in service environments
It is straightforward to integrate Service Cloud with third-party tools or other systems. In most cases, we use MuleSoft as the integration... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
  • "Salesforce is not a cheap product. It can be expensive."
  • "The price is too expensive."
  • "We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
  • "The tool is pretty expensive."
  • "The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
  • "The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

    • More Salesforce Service Cloud Pricing and Cost Advice →

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    Questions from the Community
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    What is your experience regarding pricing and costs for Salesforce Servic...
    Top Answer:The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product.
    Read all 7 answers   →
    What needs improvement with Salesforce Service Cloud?
    Top Answer:The product's high price is an area of concern where improvements are required. There are some imperfections in the product's stability, and it is an area where improvements are required.
    Read all 9 answers   →
    What is your primary use case for Salesforce Service Cloud?
    Top Answer:I use the solution in my company to follow up on opportunities and activities. I use the CRM part to open up new opportunities and follow up with a lot of opportunities since I work as a manager.
    Read all 8 answers   →
    Ranking
    16th
    out of 54 in IT Alerting and Incident Management
    Views
    52
    Comparisons
    29
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    7th
    out of 54 in IT Alerting and Incident Management
    Views
    17
    Comparisons
    12
    Reviews
    12
    Average Words per Review
    449
    Rating
    8.3
    Comparisons
    Also Known As
    NAVEX Global EthicsPoint, EthicsPoint Incident Management Software
    Service Cloud
    Learn More
    NAVEX
    Video Not Available
    Salesforce
    Overview

    EthicsPoint enables you to investigate E&C reports from across your organization – and from all reporting channels – in a centralized database. You can effectively take action and resolve specific incidents and view system-wide metrics to identify risk areas.

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    Sample Customers
    Con-Way Freight
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm13%
    Healthcare Company11%
    Educational Organization9%
    REVIEWERS
    Manufacturing Company32%
    Marketing Services Firm11%
    Computer Software Company11%
    Comms Service Provider11%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Educational Organization14%
    Financial Services Firm12%
    Manufacturing Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise18%
    Large Enterprise59%
    REVIEWERS
    Small Business29%
    Midsize Enterprise29%
    Large Enterprise41%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise25%
    Large Enterprise56%
    Buyer's Guide
    IT Alerting and Incident Management
    March 2024
    Download Free Report
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    768,857 professionals have used our research since 2012.

    EthicsPoint is ranked 16th in IT Alerting and Incident Management while Salesforce Service Cloud is ranked 7th in IT Alerting and Incident Management with 39 reviews. EthicsPoint is rated 0.0, while Salesforce Service Cloud is rated 8.6. On the other hand, the top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". EthicsPoint is most compared with ServiceNow, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI.

    See our list of best IT Alerting and Incident Management vendors.

    We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.