We performed a comparison between Splunk Enterprise Platform and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution is the analytics part."
"Splunk Enterprise Platform is an easy-to-use and easy-to-configure solution."
"What I find the most valuable about the platform is its DB Connect and its versatility in general. I also like its adaptability to any use case when it comes to collecting and analyzing data."
"The product is very easy to use."
"The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system."
"The most valuable feature of Splunk Enterprise Platform is that it's a customizable solution."
"The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification."
"Splunk Enterprise Platform can be used for security, IT monitoring, and observability."
"The root cause analysis is very helpful for us."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"Customers have noted the solution helps streamline incident management."
"The glass tables are very helpful."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Splunk is not an out-of-the-box solution like Micro Focus or Zabbix. You have to create your request to collect the data and add crucial components to the software."
"The Splunk Enterprise Platform has room for improvement, particularly in automating the permissions process during app promotions. Currently, permissions are manually set when different teams request an application move to production, which is time-consuming. Automating this process would streamline operations by automatically assigning the appropriate permissions and roles to specific services or teams, reducing the need to review each request ticket manually."
"The product doesn’t have prebuilt dashboards."
"Areas for improvement include enhancing dashboards, reports, alerts, and the monitoring console."
"There is room for improvement in introducing more AI capabilities onto Splunk Enterprise Platform."
"The platform is too expensive for small businesses. Splunk should focus more on delivering something for small businesses and entrepreneurs."
"There is room for improvement in terms of scalability."
"The support offered by Splunk Enterprise Platform has certain shortcomings that need improvement."
"The solution should integrate more features in NEAP."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"The cost of the license could be lower."
"We have problems doing upgrades and operating alternate new versions."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"We also faced challenges relating to UI development."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
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Splunk Enterprise Platform is ranked 6th in IT Alerting and Incident Management with 24 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. Splunk Enterprise Platform is rated 8.4, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk Enterprise Platform writes "A platform for monitoring storage, CPU, RAM, Windows logs, and Cisco network logs on large machines". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Splunk Enterprise Platform is most compared with Apache Superset, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our Splunk Enterprise Platform vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
