Splunk ITSI and Splunk Enterprise Platform both operate within the domain of IT service management and data analysis, competing on their ability to enhance IT operations. Splunk ITSI appears to have an upper hand in offering service-specific insights and advanced observability features, while Splunk Enterprise Platform stands out in handling vast amounts of data and scalability.
Features: Splunk ITSI provides comprehensive visibility into applications, real-time anomaly detection, and enhanced event correlation. Its service analyzers and glass tables facilitate root-cause analysis. Splunk Enterprise Platform excels in its ability to handle large data volumes from diverse sources, maintaining robust search and alert capabilities. It is particularly noted for its flexibility and customization opportunities.
Room for Improvement: Splunk ITSI needs more enriched templates, refined predictive analytics, and a simpler setup with pre-configured dashboards. Enhanced integration solutions would also benefit users. Splunk Enterprise Platform could improve its pricing model and offer more out-of-the-box dashboards to better justify its cost. Both products could enhance their documentation and customer support for a better user experience.
Ease of Deployment and Customer Service: Splunk ITSI offers versatile deployment options for both on-premises and cloud environments, providing greater flexibility. Splunk Enterprise primarily focuses on on-premises deployment. Customer service for both is generally responsive, although ITSI sometimes encounters slower response times and less knowledgeable support due to outsourcing. Improvements in support consistency and ticket response times are needed for both.
Pricing and ROI: Splunk ITSI, with its premium capabilities, is viewed as expensive, but it yields a good ROI by improving service efficiency and incident resolution. Splunk Enterprise Platform also has a high cost, viewed as a barrier for smaller businesses, but its scalability can lead to significant ROI with appropriate use-case alignment. Both solutions could enhance their perceived value by diversifying pricing models and reducing initial setup costs.
Splunk Enterprise Platform saves approximately 20 to 30 percent of my time without having to perform different actions separately.
It is crucial for anyone looking to deploy Splunk Enterprise Platform to first certify for their courses, such as the Splunk Administrator and the Power User Administrator certifications, which address all troubleshooting queries.
The technical support is excellent, and I would rate it at ten.
Some products can automatically scale, but Splunk requires manual configuration changes to achieve scale, which is slightly outdated compared to modern technologies.
I consider Splunk Enterprise Platform a scalable solution since it has different components, and if the server is down, I can upgrade the server resources or create a new node for performance optimization.
Splunk Enterprise Platform is scalable to some extent, which is acceptable.
Splunk is highly scalable, with the ability to expand efficiently.
Splunk Enterprise Platform is stable when not integrating or adding new devices continuously.
It requires managing configuration files and processing operations manually, limiting its auto-scaling capabilities.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
The deep learning capabilities need enhancing, especially on Splunk Cloud, where customers find it challenging to use deep learning tools without setting up backend computing resources.
The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason.
It is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
The pricing model is based on ingesting data sizes, not user count, and includes a free tier for up to 500 MB of daily data.
Splunk Enterprise Platform is expensive.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Splunk Enterprise Platform has a vast and versatile powerful search engine with which I can handle all queries, and creating use cases and the search and dashboard is the main selling point, allowing me to visualize live dashboards.
The features that have proven most effective for real-time data analysis include parts of the platform and its automation capabilities.
One valuable feature of Splunk Enterprise Platform is citizen programming, which allows users to manage and compute huge stream-based datasets easily using SPL language.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Having features like IT Service Intelligence enhances our organization by providing actionable insights quickly, which is crucial for operational efficiency.
| Product | Market Share (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 2.5% |
| Splunk Enterprise Platform | 1.9% |
| Other | 95.6% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 32 |
Explore data of any type and value — no matter where it lives in your data ecosystem.
Drive business resilience by monitoring, alerting and reporting on your operations.
Create custom dashboards and data visualizations to unlock insights from anywhere — in your operations center, on the desktop, in the field and on the go.
Use data from anywhere across your entire organization so you can make meaningful decisions fast.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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