We performed a comparison between Splunk Cloud Platform and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The cloud is very fast."
"It has end-to-end visibility into our cloud-native environment, which is pretty important for us. About 80% of our infrastructure is on AWS."
"Splunk Cloud Platform's most valuable features are enterprise security and ticketing integration."
"The Splunk search is powerful compared to similar solutions. We get millions of data points within seconds."
"The most valuable feature of Splunk Cloud Platform is the alerting feature."
"he cloud performance is good."
"The data management and instant search features are the most valuable ones for us, as they allow us to instantly retrieve information needed for reports and security compliance."
"The Splunk Cloud Platform has reduced our mean time to resolve. It has easily saved 20 to 30 minutes every time someone gets locked out. We get 10 or 15 instances per day where people get locked out. It definitely saves a few hours per day."
"The most valuable features are the service analyzer and Glass Tables."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"One of the excellent features is the service analyzer, which is truly impressive."
"The root cause analysis is very helpful for us."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"ITSI includes a feature called a glass table."
"Customization could be simplified."
"The search for bulk data needs to be improved. When we were looking for the flow, we had to search really hard. I wanted to request the Splunk team to add some features for better search because getting the flow of the bulk data was sometimes hard."
"In the case of knowledge objects, even a Splunk admin does not have access to delete them. If we want to remove a knowledge object, we need to contact Splunk support and raise a case. After that, they delete it. They should give us access to delete knowledge objects."
"I have not come across anything that I would consider missing as such. If anything, sometimes we have dashboards that would not go into the dark mode. It is a minor issue, but it is the only thing that I wish was there. The dark mode would definitely help."
"The training models can only be accessed for 30 days, even if it is paid training."
"The on-premises version of Splunk includes all the integrations, while the Cloud platform lacks certain integrations and is limited in terms of the number of supported apps."
"When it comes to the integrations with the other platforms, there is a little bit of a lag in the observability part, making it an area where improvements are required."
"Although there is documentation available, it is really hard for me to find relevant topics on what it is that I'm searching for."
"The data recovery has room for improvement."
"The cost of the license could be lower."
"The solution should integrate more features in NEAP."
"We have problems doing upgrades and operating alternate new versions."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"We also faced challenges relating to UI development."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
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Splunk Cloud Platform is ranked 4th in IT Alerting and Incident Management with 36 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. Splunk Cloud Platform is rated 8.0, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk Cloud Platform writes "Does not require backend maintenance, is easily integrated and utilized". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Splunk Cloud Platform is most compared with Wazuh, Splunk Enterprise Security, Fortinet FortiAnalyzer, AppInsights and Check Point Security Management, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our Splunk Cloud Platform vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
