Kiteworks Reviews

Enterprise buyers found Kiteworks pricing complex, requiring direct contact for details, with desires for a clearer price list. Costs appeared steep to some, influenced by various factors such as regional pricing in US dollars and feature changes leading to increased charges. However, users recognized the solution's value in securing sensitive information. License management was noted as confusing, with suggestions for improvement. The emphasis on cybersecurity benefits often justified the expense compared to competing storage-focused solutions.

• "The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."
• "The price of Kiteworks is reasonable."
• "The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."

Kiteworks is primarily used for secure data transfer, including large file sharing and SFTP functionality. Organizations utilize it to send sensitive information like medical data, credit card numbers, and other secure communications. It facilitates transferring files that exceed email limitations and automates server-to-server communication. Users appreciate its encryption features, tracking and control capabilities, and ability to collaborate with external partners without relying on platforms like Google Drive. Ad hoc secure file transfers are also a frequent use.

Kiteworks shows mixed feedback. Some find their technical support team excellent and responsive, rating them 9 to 10 out of 10, while others see improvement in support response times. Slow initial connections and timezone delays affect some users. Despite challenges with access to systems, many appreciate helpfulness and expertise. Their technical support demonstrates good problem-solving and knowledge, achieving positive responses from users who interact with them frequently.

Users noted Kiteworks's initial setup as generally straightforward, with deployments both on-premises and in cloud environments. Some experienced issues during upgrades, particularly with database queries, which required remote assistance. Virtualized images and support from assigned engineers eased the process, making user adoption simpler. Updates and new feature deployments typically required minimal time. Instances required occasional maintenance. Familiarity with the system facilitated easy configuration, even in secure environments like government-linked companies.

Kiteworks demonstrates strong scalability, effectively supporting development teams, business users in various countries, medical specialists, and departments. It handles thousands of licensed users and recipient interactions across its cloud-based infrastructure. Organizations can expand data directories and accommodate substantial numbers of users. Storage can be added seamlessly as needed, and its deployment suits internal and external needs. As additional data is generated, storage requirements are met effortlessly, aligning with corporate strategies.

Users report mixed stability with Kiteworks. Some find it stable, with no major defects or downtimes, while others encounter issues related to functionality limits, bugs, and network glitches. Stability is often improved with updates and patches, although older versions may experience more problems. Some users note performance problems related to system capacity and reliance on vendor support for changes. Many appreciate improvements over time, citing necessary modifications for enhanced reliability.