Domo and Zendesk compete in data reporting and customer service categories, respectively. Domo edges ahead in data handling and visualization capabilities, while Zendesk excels in customer support functions.
Features: Domo provides an all-in-one solution for data reporting and visualization, emphasizing data integration and real-time analytics. It offers ease of creating graphs and scalability across organizations. Zendesk is focused on efficient ticket management and customer service, with strong integrations across various platforms. It is noted for its effective management of customer interactions and simplicity across multiple channels.
Room for Improvement: Domo users desire improved data management and enhanced visualization options, expressing a need for better real-time updates and collaboration tools. Zendesk users criticize its limitations in ticket customization and a lack of deeper analytical features, seeking improved reporting and integration capabilities.
Ease of Deployment and Customer Service: Domo supports various deployments, including on-premises and hybrid cloud. Users mention slow technical support and setup challenges. Zendesk is praised for its simple cloud-based deployment, though initial setup can be complex. While both have responsive customer service, resolving issues can be inconsistent.
Pricing and ROI: Domo is considered expensive but offers high ROI through its data integration and automation abilities. Zendesk's pricing is perceived as high but justified by its customer support capabilities, offering flexible licensing options that allow for business scaling. Both platforms provide substantial ROI; Domo enhances data handling efficiency, and Zendesk boosts customer interaction management.
While they eventually provide the correct answers, their support for smaller customers could be improved.
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
The technical support provided by Zendesk has been very satisfactory.
Sigma, which is written for Snowflake, scales more easily than Domo.
Zendesk can scale from very small companies to very large ones.
The scalability of Zendesk is still in the same range as Freshdesk.
The stability has been quite reliable.
End users require a license to run their own reports and dashboards, which are fairly expensive.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
Domo is expensive compared to other solutions.
It is not the cheapest solution nor the most expensive, but it provides value for money.
I have been using it for four years and have been able to extract the information I need from it.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
The benefits I have seen from using Zendesk include faster response times.
Domo is a cloud-based, mobile-first BI platform that helps companies drive more value from their data by helping organizations better integrate, interpret and use data to drive timely decision making and action across the business. The Domo platform enhances existing data warehouse and BI tools and allows users to build custom apps, automate data pipelines, and make data science accessible for anyone through automated insights that can be shared with internal or external stakeholders.
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Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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