BackupAssist Reviews

Name: BackupAssist
Brand: BackupAssist
Rating: 4.4 (5 reviews)

4.4 out of 5

5 reviews
100% willing to recommend

What is BackupAssist?

BackupAssist is a comprehensive backup and recovery software designed for small and medium-sized businesses. It offers a wide range of features to ensure data protection and minimize downtime in case of system failures or disasters. With BackupAssist, users can easily create and manage backups for their critical data, applications, and systems.

One of the key features of BackupAssist is its support for multiple backup types, including full, incremental, and differential backups. This flexibility allows users to choose the backup strategy that best suits their needs and optimize storage space and backup time. Additionally, BackupAssist supports both local and remote backups, enabling users to store their backups on external drives, network shares, or cloud storage services.

BackupAssist also provides advanced features for application-specific backups, such as Microsoft Exchange, SQL Server, and Hyper-V. These features ensure that critical business applications are backed up correctly and can be quickly restored in case of data loss or system failures. Moreover, BackupAssist offers granular recovery options, allowing users to restore individual files, folders, or even specific application items.

To further enhance data protection, BackupAssist includes features like encryption, compression, and verification. Encryption ensures that backups are securely stored and can only be accessed by authorized users. Compression reduces the backup size, optimizing storage space and reducing backup time. Verification checks the integrity of backups, ensuring that they can be successfully restored when needed.

BackupAssist also offers a range of disaster recovery options, including bare-metal recovery and virtual machine backups. Bare-metal recovery allows users to restore their entire system to new or existing hardware, minimizing downtime in case of hardware failures or system crashes. Virtual machine backups enable users to protect their virtualized environments, ensuring business continuity in virtualized infrastructures.

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BackupAssist is the #13 ranked solution in top MSP Backup solutions and #69 ranked solution in best Backup and Recovery Software. PeerSpot users give BackupAssist an average rating of 8.8 out of 10. BackupAssist is most commonly compared to Veeam Data Platform: BackupAssist vs Veeam Data Platform.

Helped 864,155 peers since 2012

Featured BackupAssist reviews

RichardMukarakate

Director at Gemini Systems

The main challenge that I have had with it was no line of support, but I've anyway taken away the Linux machine that I was using. So, I don't need that anymore. I'm migrating my Exchange to the cloud. So, I probably will stop using the exchange backup side of it sometime next year, but the rest of the virtual machines that I have on-premises are very well covered by it. To be able to back up my online Exchange, I know there is a backup in the cloud, but I prefer to have something physical with something on my premises as well. It stopped doing my backups after I did the last update on it.

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reviewer915126

Tech Doctor at a recruiting/HR firm with 11-50 employees

The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward. What you want is software that can be relied upon at the moment when a server goes down, you can backup simply and reliably, BackupAssist fulfilled this criterion. Whereas the others were more complicated and I just dismissed them as options. BackupAssist has a feature that allows backups of local drives to a network drive. Additionally, I can set up the solution to backup to a cloud service, such as Amazon Web Services or Wasabi, which is very good. I have found they come out with updates periodically and new products for the needs of customers. They are an evolving company that releases new features. This is very good because it prevents them from becoming stagnant.

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RichardMukarakate

Director at Gemini Systems

I find BackupAssist very convenient to work on and I really like its user interface. I have found that the backups are usually very successful. Whenever they are not, it will give you a link to a knowledgebase so that you can try to troubleshoot what the problem is. It's actually quite neat and functional.

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BackupAssist mindshare

As of August 2025, the mindshare of BackupAssist in the Backup and Recovery category stands at 0.3%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Backup and Recovery

PeerResearch reports based on BackupAssist reviews

Type	Title	Date
Category	Backup and Recovery	Aug 1, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 1, 2025	Download
Comparison	BackupAssist vs Veeam Data Platform	Aug 1, 2025	Download
Comparison	BackupAssist vs HPE Zerto Software	Aug 1, 2025	Download
Comparison	BackupAssist vs Commvault Cloud	Aug 1, 2025	Download

Title	Rating	Mindshare	Recommending
Veeam Data Platform	4.3	14.5%	94%	428 interviews Add to research
Acronis Cyber Protect	4.1	4.2%	86%	122 interviews Add to research

Valuable Features

The most valuable features of BackupAssist, are its reliability, ease of use, and ease of recovery.

Users appreciate that it continues to back up unless there is a major change and that it can handle power issues in the server room. Ransomware checks are also highly valued.

Users find the configuration process simple and appreciate the ability to back up local drives to a network drive or a cloud service like Amazon Web Services or Wasabi.

The fact that BackupAssist releases updates and new features regularly is seen as a positive aspect, as it shows that the company is evolving and not stagnant.

"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."
"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."
"I have found that the backups are usually very successful."

Room for Improvement

A lack of support and the need for a physical backup solution are areas the solution could be improved. For some, the backups stopped working after an update.

"It stopped doing my backups after I did the last update on it."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

ROI

The ROI from BackupAssist was highly satisfactory. It provided significant cost savings and improved efficiency in users' backup processes. The software's ease of use and reliability were praised by users.

Pricing

The pricing for BackupAssist is on a yearly basis and is considered reasonable. There are also add-on options available for purchase. The cost of support is simple and reasonable.

"It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable."
"The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint."
"The product pricing here in Zimbabwe is good, I cannot complain."

Popular Use Cases

The primary use case of BackupAssist is to back up servers, including Hyper-V services, Exchange, Active Directory, database servers, and payroll systems. It also allows for backing up network drives and office computers.

Service and Support

The customer service and support of BackupAssist is highly praised for their willingness and ability to provide assistance. They are knowledgeable and can help with setting up the backup correctly to prevent any future surprises.

Deployment

The deployment and setup of BackupAssist took a couple of days. Users who have extensive experience in IT found the process straightforward.

Scalability

The solution is capable of handling large applications.

Stability

Users had a minor issue with the solution after an update but were able to resolve it by restarting the services. Overall, many find BackupAssist to be a highly stable product that is great at data recovery.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BackupAssist Buyer's Guide for additional reliable information.