2019-09-15T16:43:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
  • 0
  • 15

What is your experience regarding pricing and costs for JIRA Service Manager?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

10
PeerSpot user
10 Answers
MA
Director of ERP Systems at Clesen Wholesale
Real User
Top 5
2021-04-01T21:45:35Z
Apr 1, 2021

Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it.

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AC
Financial Sector Consulting Manager at a computer software company with 51-200 employees
Real User
2020-10-25T06:08:00Z
Oct 25, 2020

Our customers think that the pricing is high. Compared to the competitors, I think the pricing is fair.

Attila Salanki - PeerSpot reviewer
Consultant at Lupus
Consultant
2020-09-08T09:10:02Z
Sep 8, 2020

We are very satisfied with the pricing of the product. Because we are an associate partner it is free for us.

Ahmed  Abdelwahab - PeerSpot reviewer
Corporate Performance Lead at a tech services company with 501-1,000 employees
Real User
Top 10
2020-09-06T08:04:28Z
Sep 6, 2020

We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet. When we expand it will be necessary to upgrade the license. There are additional fees for add-ons.

SB
COO at a computer software company with 51-200 employees
Real User
Top 10Leaderboard
2020-08-13T08:33:00Z
Aug 13, 2020

The pricing is very competitive and I think that it is okay.

Imed Inoubli - PeerSpot reviewer
Information Technology Service Desk Manager at MAF Retail
Real User
2020-07-23T07:58:00Z
Jul 23, 2020

Compared with other vendors, pricing is okay. But they increase the price every year which gets me in trouble with finance. I have to convince them why I have to pay these extra amounts which are supposed to stay the same. I know it's not linked to Atlassian always, because also the other partner was giving us the price directly.

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PR
Project & Delivery Manager at a comms service provider with 10,001+ employees
Real User
2020-06-28T08:51:00Z
Jun 28, 2020

It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain. There are additional costs for add-ons that require additional software to support the specific add-on. There are not only custom licenses, they have licenses for add-ons as well. Globally, it's an interesting cost perspective.

Satyadeo Thakur - PeerSpot reviewer
Lead Consultant at Enquero Inc
Consultant
2020-06-21T08:08:07Z
Jun 21, 2020

I'm not sure what the exact pricing is, but it's tiered based on the number of users. If a company has 10 users it might cost X but with 50 users it will cost Y. Outside solutions, such as plugins, may come at an extra cost. Apart from that, I don't think Jira has additional costs.

MohammadRanjbar - PeerSpot reviewer
IT Manager at Razi Insurance
Real User
2019-09-19T08:39:00Z
Sep 19, 2019

Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free. It's uncomfortable, but because we don't have any laws about copyright, we must do it. We also do this with other products, like Microsoft's for example. We usually get them free. We have no problem using the full feature set free.

Ahmed Shehata - PeerSpot reviewer
IT Quality Section Head at Saudi Public Transport Company JSC
Real User
2019-09-15T16:43:00Z
Sep 15, 2019

When we bought the solution, I recall there was one license option limited to 50 users. There is an enterprise version as well.

Related Questions
Feb 18, 2020
I have experience working in the education sector.  We are currently evaluating ServiceNow and JIRA Service Desk. What are the differences between the two products in terms of purchase and maintenance costs?  Thanks! I appreciate the help.
2 out of 6 answers
DS
Head of Channel Sales with 51-200 employees
Dec 31, 2019
I don’t know the answer, but I assume JIRA will be significantly less money.
JV
Founder & CEO with 201-500 employees
Jan 1, 2020
JIRA Service Desk gives you a better monetary deal.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Nov 14, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 30 answers
Ahmed Shehata - PeerSpot reviewer
IT Quality Section Head at Saudi Public Transport Company JSC
Sep 15, 2019
When we bought the solution, I recall there was one license option limited to 50 users. There is an enterprise version as well.
MohammadRanjbar - PeerSpot reviewer
IT Manager at Razi Insurance
Sep 19, 2019
Actually in Iran we don't have copyright or intellectual property, so we can use JIRA for free. It's uncomfortable, but because we don't have any laws about copyright, we must do it. We also do this with other products, like Microsoft's for example. We usually get them free. We have no problem using the full feature set free.
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