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2017-12-14T08:03:00Z

What do you like most about JIRA Service Desk?


Hi Everyone,

What do you like most about JIRA Service Desk?

Thanks for sharing your thoughts with the community!

ITCS user
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2121 Answers

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Top 5Real User

The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I can see my test coverage and all that kind of stuff. The integration between these three is very useful.

It is pretty customizable, and it integrates well. There are a lot of add-ins and a lot of connectors to third-party products. In my last company, we used Test Royal for managing all the tests, and it integrated perfectly with that. For any issue or bug, we could see what tests have been run and the complete history of the tests.

2021-04-01T21:45:35Z
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Top 5Real User

The simplicity is good for our clients. The price is good.

2020-10-25T06:08:00Z
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Top 5Real User

Easily integrates with other tools.

2020-09-10T07:35:35Z
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Top 5Consultant

One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted.

2020-09-08T09:10:02Z
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Top 5Real User

The most valuable features are the management tools.

2020-09-06T08:04:28Z
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Top 5LeaderboardReal User

One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it.

2020-08-13T08:33:00Z
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Top 5Real User

The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features.

2020-07-23T07:58:00Z
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Top 5Real User

Some of the most valuable features are simplicity, ease of configuration, and ease of customization.

2020-06-28T08:51:00Z
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Top 5Consultant

It's easy to set up the solution.

2020-06-21T08:08:07Z
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Real User

One of the main advantages of JIRA is that it can be customized for our solutions. I live in Iran and we translated some parts of it into Persian and customized it with extra features. We hid other features to customize it right to the point. We provide this solution for our customers.

2019-09-19T08:39:00Z
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MSP

The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems.

2019-09-15T16:44:00Z
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Real User

The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well.

2019-09-15T16:43:00Z
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Real User

I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances.

2019-09-15T16:43:00Z
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Real User

This is the most complete and versatile enterprise task management product and issue tracker.

2019-09-11T10:12:00Z
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Real User

What I really like about this solution, is how it manages the queues, the tickets and the routing.

2019-09-10T09:04:00Z
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Real User

This solution has helped us a great deal in project management tracking and forecasting.

2019-09-08T09:50:00Z
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Consultant

JIRA helps integrate Kanban Board features and for this reason what it does it does well.

2019-06-23T09:40:00Z
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Real User

This is a flexible tool for logging and tracking issues efficiently.

2019-06-11T11:10:00Z
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Real User

The most valuable feature of this solution is that it is user-friendly.

2019-05-16T06:50:00Z
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Real User

The automations will really help the company by delegating work the way your company operates.

2018-01-31T10:49:00Z
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Real User

​Allows customized processes for our service contracts.

2017-12-14T08:03:00Z
Learn what your peers think about JIRA Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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