2017-12-14T08:03:00Z

What do you like most about JIRA Service Desk?

Julia Miller - PeerSpot reviewer
  • 10
  • 4
PeerSpot user
21

21 Answers

MA
Real User
2021-04-01T21:45:35Z
Apr 1, 2021

The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I can see my test coverage and all that kind of stuff. The integration between these three is very useful.

It is pretty customizable, and it integrates well. There are a lot of add-ins and a lot of connectors to third-party products. In my last company, we used Test Royal for managing all the tests, and it integrated perfectly with that. For any issue or bug, we could see what tests have been run and the complete history of the tests.

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AC
Real User
2020-10-25T06:08:00Z
Oct 25, 2020

The simplicity is good for our clients. The price is good.

LK
Real User
2020-09-10T07:35:35Z
Sep 10, 2020

Easily integrates with other tools.

AS
Consultant
2020-09-08T09:10:02Z
Sep 8, 2020

One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted.

AA
Real User
2020-09-06T08:04:28Z
Sep 6, 2020

The most valuable features are the management tools.

SB
Real User
2020-08-13T08:33:00Z
Aug 13, 2020

One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it.

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II
Real User
2020-07-23T07:58:00Z
Jul 23, 2020

The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features.

PR
Real User
2020-06-28T08:51:00Z
Jun 28, 2020

Some of the most valuable features are simplicity, ease of configuration, and ease of customization.

ST
Consultant
2020-06-21T08:08:07Z
Jun 21, 2020

It's easy to set up the solution.

MR
Real User
2019-09-19T08:39:00Z
Sep 19, 2019

One of the main advantages of JIRA is that it can be customized for our solutions. I live in Iran and we translated some parts of it into Persian and customized it with extra features. We hid other features to customize it right to the point. We provide this solution for our customers.

VS
MSP
2019-09-15T16:44:00Z
Sep 15, 2019

The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems.

EM
Real User
2019-09-15T16:43:00Z
Sep 15, 2019

I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances.

AS
Real User
2019-09-15T16:43:00Z
Sep 15, 2019

The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well.

YK
Real User
2019-09-11T10:12:00Z
Sep 11, 2019

This is the most complete and versatile enterprise task management product and issue tracker.

YN
Real User
2019-09-10T09:04:00Z
Sep 10, 2019

What I really like about this solution, is how it manages the queues, the tickets and the routing.

BA
Real User
2019-09-08T09:50:00Z
Sep 8, 2019

This solution has helped us a great deal in project management tracking and forecasting.

SK
Consultant
2019-06-23T09:40:00Z
Jun 23, 2019

JIRA helps integrate Kanban Board features and for this reason what it does it does well.

MM
Real User
2019-06-11T11:10:00Z
Jun 11, 2019

This is a flexible tool for logging and tracking issues efficiently.

EL
Real User
2019-05-16T06:50:00Z
May 16, 2019

The most valuable feature of this solution is that it is user-friendly.

it_user810093 - PeerSpot reviewer
Real User
2018-01-31T10:49:00Z
Jan 31, 2018

The automations will really help the company by delegating work the way your company operates.

it_user789114 - PeerSpot reviewer
Real User
2017-12-14T08:03:00Z
Dec 14, 2017

​Allows customized processes for our service contracts.

JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by: 1. Accelerating the flow of work between IT teams, development teams, and business teams 2. Empowering teams to deliver their service more quickly 3. Bringing visibility to their work Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline...
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