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What are the differences in purchase and maintenance costs for ServiceNow and JIRA Service Desk?

I have experience working in the education sector. 

We are currently evaluating ServiceNow and JIRA Service Desk. What are the differences between the two products in terms of purchase and maintenance costs? 

Thanks! I appreciate the help.

PeerSpot user
66 Answers

Norma Ubaldo - PeerSpot reviewer

Currently, we work with REMEDY in Totalsec, it is the ticketing tool that manages the Operation processes in Totalsec.

We are evaluating SERVICE NOW, as we are looking for new features to control our tickets. It is my first approach with SERVICE NOW, but I have seen it operatively very complete and at a price similar to REMEDY. At the moment I have not worked with JIRA.

From my experience, I believe that as long as you have documented processes that work in line with best practices, the platform to use should allow you to have very orderly and beneficial management for your business.

Rohit Goyal - PeerSpot reviewer

ServiceNow is an expensive ITSM tool and JIRA Service Desk will be good to have to development projects. Now a day organizations look for tailored solutions as per their IT needs.

reviewer761322 - PeerSpot reviewer
Top 20LeaderboardReal User

If you need an ITIL aligned helpdesk system, codeless customizations and cost-effective, check out ManageEngine Servicedesk Plus.

Jose Velez - PeerSpot reviewer

JIRA Service Desk gives you a better monetary deal.

David Shimberg - PeerSpot reviewer

I don’t know the answer, but I assume JIRA will be significantly less money.

David Sandoval - PeerSpot reviewer
Top 10Real User

Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive

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JIRA Service Management vs. ServiceNow
July 2022
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