IT Central Station is now PeerSpot: Here's why
2019-12-30T16:53:00Z

What are the differences in purchase and maintenance costs for ServiceNow and JIRA Service Desk?


I have experience working in the education sector. 

We are currently evaluating ServiceNow and JIRA Service Desk. What are the differences between the two products in terms of purchase and maintenance costs? 

Thanks! I appreciate the help.

PeerSpot user
Guest
66 Answers

Norma Ubaldo - PeerSpot reviewer
User

Currently, we work with REMEDY in Totalsec, it is the ticketing tool that manages the Operation processes in Totalsec.

We are evaluating SERVICE NOW, as we are looking for new features to control our tickets. It is my first approach with SERVICE NOW, but I have seen it operatively very complete and at a price similar to REMEDY. At the moment I have not worked with JIRA.

From my experience, I believe that as long as you have documented processes that work in line with best practices, the platform to use should allow you to have very orderly and beneficial management for your business.

2020-01-06T21:45:06Z
Rohit Goyal - PeerSpot reviewer
User

ServiceNow is an expensive ITSM tool and JIRA Service Desk will be good to have to development projects. Now a day organizations look for tailored solutions as per their IT needs.

2020-01-03T14:08:06Z
reviewer761322 - PeerSpot reviewer
Top 20LeaderboardReal User

If you need an ITIL aligned helpdesk system, codeless customizations and cost-effective, check out ManageEngine Servicedesk Plus.

2020-01-01T11:04:03Z
Jose Velez - PeerSpot reviewer
User

JIRA Service Desk gives you a better monetary deal.

2020-01-01T03:59:23Z
David Shimberg - PeerSpot reviewer
User

I don’t know the answer, but I assume JIRA will be significantly less money.

2019-12-31T19:37:33Z
David Sandoval - PeerSpot reviewer
Top 10Real User

Jira Service desk supports ITIL and gives you many templates for different helpdesk scenarios, allows to creates issues using the email. The implementation of Service Desk is easy and intuitive

2020-02-18T20:13:47Z
Buyer's Guide
JIRA Service Management vs. ServiceNow
July 2022
Find out what your peers are saying about JIRA Service Management vs. ServiceNow and other solutions. Updated: July 2022.
610,812 professionals have used our research since 2012.