2019-06-23T09:40:00Z

What do you like most about JIRA Service Management?

Julia Miller - PeerSpot reviewer
  • 0
  • 17
PeerSpot user
49

49 Answers

Francesco Fiorentini - PeerSpot reviewer
Real User
2024-03-01T13:34:09Z
Mar 1, 2024

JIRA Service Management is a very user-friendly solution.

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Lokesh Jayanna - PeerSpot reviewer
Real User
Top 10
2023-11-24T09:33:00Z
Nov 24, 2023

We use JIRA Service Management for tracking purposes, planning, and execution.

Shambuling-Doni - PeerSpot reviewer
Real User
Top 10
2023-11-22T07:26:10Z
Nov 22, 2023

We can track, monitor, and get all the details we need from the end-user's point of view for any service request.

Bhavneet Kaur - PeerSpot reviewer
Real User
Top 10
2023-07-24T10:21:39Z
Jul 24, 2023

With Jira Service Desk, the simplicity of setting up a quick form and getting the service desk running quickly is very helpful.

Khalid Qureshi - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-07-21T07:48:00Z
Jul 21, 2023

In Jira Service Management, the most beneficial features are process improvement, workflows, and escalations.

Rohit Nagar - PeerSpot reviewer
Reseller
Top 10
2023-07-19T07:41:51Z
Jul 19, 2023

The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering.

Learn what your peers think about JIRA Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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Anuj-Kataria - PeerSpot reviewer
MSP
Top 5Leaderboard
2023-04-12T13:04:23Z
Apr 12, 2023

Provides excellent management features.

Joe Dede - PeerSpot reviewer
Real User
Top 10
2022-12-23T11:50:52Z
Dec 23, 2022

There are two things that I value very much about this product. One is the service levels management – the SLA agreement management part of it – and knowledge management.

Dina Elmowafy - PeerSpot reviewer
Real User
Top 20
2022-11-14T14:18:17Z
Nov 14, 2022

The most valuable features of JIRA Service Management are the service level agreement or management, and the ticketing system. Additionally, there are frequent updates that provide improvements.

Mariano Galan - PeerSpot reviewer
Real User
Top 10
2022-11-11T14:50:12Z
Nov 11, 2022

The customer portal with connection with our knowledge base has been most valuable.

GA
Real User
Top 20
2022-11-08T10:46:05Z
Nov 8, 2022

Service Management is great if you're an Atlassian shop already using JIRA for the development team and you want another tool for help desk ticketing. When it's all under the same umbrella, I can easily take a ticket from the help desk and move it to the development team. You can't beat that integration between two products.

DA
Real User
Top 20
2022-10-20T16:04:00Z
Oct 20, 2022

Jira gets the basics right in terms of the product backlog and a scrum board teams can use to manage sprint backlogs.

Vijaya Shanmugam - PeerSpot reviewer
Real User
Top 10
2022-10-03T16:14:10Z
Oct 3, 2022

Jira lets us customize the workflow to meet our requirements. The email and alert features are also handy.

Khalid-Mehmood - PeerSpot reviewer
Real User
Top 5
2022-09-30T20:27:55Z
Sep 30, 2022

Developing processes is easy and user-friendly.

Andrew Burt - PeerSpot reviewer
Real User
Top 20
2022-09-28T08:35:05Z
Sep 28, 2022

One of the valuable features is that an automatic response or action can be taken on tickets.

AbhishekSingh10 - PeerSpot reviewer
Real User
Top 5
2022-09-16T14:08:58Z
Sep 16, 2022

It scales well.

Sai Durga - PeerSpot reviewer
MSP
Top 5
2022-08-01T13:50:25Z
Aug 1, 2022

The initial setup is pretty easy.

JK
Real User
Top 5
2022-07-15T17:27:00Z
Jul 15, 2022

We get software developed faster.

VijayS1 - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-06-22T17:29:00Z
Jun 22, 2022

Jira Service Management is flexible. It is easy to navigate without requiring extra learning. The user experience has been good.

KK
Real User
Top 5Leaderboard
2022-06-07T13:07:03Z
Jun 7, 2022

The flow of the reports is good.

FA
MSP
Top 20
2022-05-03T10:41:52Z
May 3, 2022

Easy to use and user-friendly.

RL
Real User
Top 5
2022-04-11T18:24:13Z
Apr 11, 2022

The dashboards in Jira have been the most useful feature.

Antonio Biviano - PeerSpot reviewer
Consultant
2022-03-11T07:14:37Z
Mar 11, 2022

I'm mainly working in the ITSM module of JIRA Service Management, and the integration between the system incident and how you can link all the records to the change makes it quite powerful.

JM
Real User
2022-02-16T18:28:52Z
Feb 16, 2022

The most valuable features of this solution are Incident and Request Management.

Sergius Nkomadu - PeerSpot reviewer
Reseller
2022-02-09T22:21:31Z
Feb 9, 2022

A good organizational tool.

HD
Real User
2022-01-04T20:53:00Z
Jan 4, 2022

Compared to other solutions, Jira Service Management is really reasonable regarding price and speed.

AK
Real User
2021-12-27T20:16:00Z
Dec 27, 2021

Useful for tracking issues with development.

MF
Real User
2021-12-22T18:46:00Z
Dec 22, 2021

I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting.

AC
Real User
2021-11-02T18:23:29Z
Nov 2, 2021

The dashboards are nicely laid out.

VH
Real User
2021-09-11T03:42:38Z
Sep 11, 2021

Great to be able to create customized forms.

AM
Real User
2021-08-06T16:56:08Z
Aug 6, 2021

The initial setup is easy and straightforward.

JZ
Real User
2021-07-14T12:13:24Z
Jul 14, 2021

Its integration is most valuable. It is pretty open for integration.

MA
Real User
2021-04-01T21:45:35Z
Apr 1, 2021

The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I can see my test coverage and all that kind of stuff. The integration between these three is very useful.

It is pretty customizable, and it integrates well. There are a lot of add-ins and a lot of connectors to third-party products. In my last company, we used Test Royal for managing all the tests, and it integrated perfectly with that. For any issue or bug, we could see what tests have been run and the complete history of the tests.

AC
Real User
2020-10-25T06:08:00Z
Oct 25, 2020

The simplicity is good for our clients. The price is good.

LK
Real User
2020-09-10T07:35:35Z
Sep 10, 2020

Easily integrates with other tools.

AS
Consultant
2020-09-08T09:10:02Z
Sep 8, 2020

One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted.

AA
Real User
2020-09-06T08:04:28Z
Sep 6, 2020

The most valuable features are the management tools.

SB
Real User
2020-08-13T08:33:00Z
Aug 13, 2020

One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it.

II
Real User
2020-07-23T07:58:00Z
Jul 23, 2020

The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features.

PR
Real User
2020-06-28T08:51:00Z
Jun 28, 2020

Some of the most valuable features are simplicity, ease of configuration, and ease of customization.

ST
Consultant
2020-06-21T08:08:07Z
Jun 21, 2020

It's easy to set up the solution.

MR
Real User
2019-09-19T08:39:00Z
Sep 19, 2019

One of the main advantages of JIRA is that it can be customized for our solutions. I live in Iran and we translated some parts of it into Persian and customized it with extra features. We hid other features to customize it right to the point. We provide this solution for our customers.

VS
MSP
2019-09-15T16:44:00Z
Sep 15, 2019

The solution offers lots of information on the website to assist with technical queries. There are also many community sites to help you troubleshoot any problems.

EM
Real User
2019-09-15T16:43:00Z
Sep 15, 2019

I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances.

AS
Real User
2019-09-15T16:43:00Z
Sep 15, 2019

The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well.

YK
Real User
2019-09-11T10:12:00Z
Sep 11, 2019

This is the most complete and versatile enterprise task management product and issue tracker.

YN
Real User
2019-09-10T09:04:00Z
Sep 10, 2019

What I really like about this solution, is how it manages the queues, the tickets and the routing.

BA
Real User
2019-09-08T09:50:00Z
Sep 8, 2019

This solution has helped us a great deal in project management tracking and forecasting.

SK
Consultant
2019-06-23T09:40:00Z
Jun 23, 2019

JIRA helps integrate Kanban Board features and for this reason what it does it does well.

JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by: 1. Accelerating the flow of work between IT teams, development teams, and business teams 2. Empowering teams to deliver their service more quickly 3. Bringing visibility to their work Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline...
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