What are JIRA Service Management's automation capabilities?

Here are some of the automation capabilities of Jira Service Management:

• Jira Automation is a no-code platform that allows you to automate tasks and processes in Jira Service Management. Use it to automate tasks such as adding or deleting users from groups, creating or modifying mailboxes, and sending mail on behalf of users.


• Jira Workflows is a powerful tool that allows you to create custom ticket workflows. Use it to automate tasks such as assigning tickets to specific teams or individuals, sending notifications to users, and escalating tickets if they are not resolved promptly.


• Jira Service Desk APIs allow you to integrate Jira Service Management with other systems and applications. You can use Jira Service Desk APIs to automate tasks such as syncing data between Jira Service Management and your Active Directory or sending notifications to users when a ticket is created or updated.

Jira Service Management's automation capabilities may be comparable to Ivanti's high level of automation, but some additional Atlassian products can be used further to extend the automation capabilities of Jira Service Management. For example, you can try using Jira Insight to automate the collection and analysis of data from Jira Service Management and Jira Config Management to automate the configuration of your IT systems.