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Zscaler Zero Trust Exchange Platform pros and cons

Vendor: Zscaler
4.2 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Zscaler Zero Trust Exchange Platform provides seamless VPN connectivity, making it convenient for users to connect without manual input.
The platform offers excellent scalability, efficiently handling intricate enterprise environments.
It integrates seamlessly with multiple IDPs and provides enhanced security features such as DLP, making data protection efficient and straightforward.
Advanced threat protection features and embedded AI/ML capabilities make it proactive in blocking threats.
Its cloud-based structure simplifies network infrastructure and security functions, ensuring secure remote access.

CONS

Zscaler Zero Trust Exchange Platform has latency issues and requires speed improvements.
Zscaler Zero Trust Exchange Platform is expensive, with high licensing costs compared to competitors.
There is room for improvement in Zscaler Zero Trust Exchange Platform's granularity in rules and SSL inspection.
Users experience performance issues and latency with Zscaler Zero Trust Exchange Platform, especially during module additions.
Collaboration with applications in Zscaler Private Access needs enhancement without compromising security.
 

Zscaler Zero Trust Exchange Platform Pros review quotes

BS
Global Knowledge Based Engineering Manager at Tenneco Inc.
Jun 24, 2019
We don't need to connect anymore. It is automatically connected when you log on in Windows.
reviewer1254435 - PeerSpot reviewer
Head - IT Infrastructure at a financial services firm with 1,001-5,000 employees
Jul 5, 2020
The ZPA is a unique feature which offers VPN along with all the additional security needed.
it_user1385028 - PeerSpot reviewer
Senior Security Solutions Architect at a tech services company with 51-200 employees
Jul 17, 2020
The scalability of the solution is great.
Learn what your peers think about Zscaler Zero Trust Exchange Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
it_user1461576 - PeerSpot reviewer
Infrastructure and Network Engineer at Servomex Group Limited
Feb 4, 2021
I like its ease of use. It has a single pane of glass for the ZIA and ZPA pieces. It is very manageable. It is also very easy to deploy for secure access, and it gives half-decent coverage for visibility in terms of what the users use and what data is being proxied through the access gateway.
reviewer1341243 - PeerSpot reviewer
Security Solution Architect at a computer software company with 1,001-5,000 employees
Feb 4, 2021
The most valuable features of this solution are the CASB solutions, which is protecting their Office 365.
reviewer1461615 - PeerSpot reviewer
Sr. Product Management Specialist at a comms service provider with 10,001+ employees
Mar 2, 2021
As a cloud-based service, it is very easily implemented.
reviewer1500507 - PeerSpot reviewer
Security Architect at a comms service provider with 201-500 employees
May 17, 2021
You can close your data protection gaps with Zscaler. You can quickly find all the classified, sensitive data across the cloud.
reviewer1393458 - PeerSpot reviewer
IT Security & Operations Manager at a wholesaler/distributor with 5,001-10,000 employees
Jun 3, 2021
Overall, the solution does a pretty good job at web filtering.
reviewer1641402 - PeerSpot reviewer
VP of Engineering at a tech services company with 11-50 employees
Dec 21, 2021
It's one of the easier products on the market as far as set-ups and deployments. Even across their whole product suite, they've made it pretty simple.
reviewer1738515 - PeerSpot reviewer
Architect at a pharma/biotech company with 10,001+ employees
May 26, 2022
SASE's most valuable features are proxy and content filtering.
 

Zscaler Zero Trust Exchange Platform Cons review quotes

BS
Global Knowledge Based Engineering Manager at Tenneco Inc.
Jun 24, 2019
SCMP support would be one of the biggest improvements in my opinion. More speed improvements are also required.
reviewer1254435 - PeerSpot reviewer
Head - IT Infrastructure at a financial services firm with 1,001-5,000 employees
Jul 5, 2020
It's an expensive solution.
it_user1385028 - PeerSpot reviewer
Senior Security Solutions Architect at a tech services company with 51-200 employees
Jul 17, 2020
There are latency issues with the solution. They are small, however, they are there when you compare it to other vendors.
Learn what your peers think about Zscaler Zero Trust Exchange Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
it_user1461576 - PeerSpot reviewer
Infrastructure and Network Engineer at Servomex Group Limited
Feb 4, 2021
It has massive room for improvement. The Zscaler product itself is okay, but it doesn't give enough granularity for us as an organization to stipulate rules or processes, especially for data-driven services. For instance, we can stick on SSL inspection, but it's just a click box. It doesn't allow us to go any further into the detail of the SSL inspection. We also can't pull it out without having an additional logging server. It just doesn't give us enough granularity. They should give us more control over the interfaces because it is all backend. They weren't very open to discussing their backend architecture with us in terms of their own data centers. They can maybe a little bit more open about what components are there and how the backend infrastructure works alongside Zscaler. Its licensing can be better. Some of the additional licensing costs are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. Their support should also be improved. I initially had a consultant from Zscaler for its deployment, but the support that I had throughout the deployment of the project wasn't the best.
reviewer1341243 - PeerSpot reviewer
Security Solution Architect at a computer software company with 1,001-5,000 employees
Feb 4, 2021
The interface needs a bit of work.
reviewer1461615 - PeerSpot reviewer
Sr. Product Management Specialist at a comms service provider with 10,001+ employees
Mar 2, 2021
Price-wise, it is a costly product and it should be reduced.
reviewer1500507 - PeerSpot reviewer
Security Architect at a comms service provider with 201-500 employees
May 17, 2021
There aren't really any missing features that I have witnessed.
reviewer1393458 - PeerSpot reviewer
IT Security & Operations Manager at a wholesaler/distributor with 5,001-10,000 employees
Jun 3, 2021
It needs to offer SSO, single sign-on, and items of that nature.
reviewer1641402 - PeerSpot reviewer
VP of Engineering at a tech services company with 11-50 employees
Dec 21, 2021
In the next release, I would like to see RE2 Regex supported.
reviewer1738515 - PeerSpot reviewer
Architect at a pharma/biotech company with 10,001+ employees
May 26, 2022
An area for improvement would be the ease of configuration.