Zoho CRM Plus enhances business development and customer management efforts with robust capabilities in sales pipeline tracking, team collaboration, and information organization to support business growth.
| Product | Mindshare (%) |
|---|---|
| Zoho CRM Plus | 1.1% |
| Qualtrics XM Platform | 3.5% |
| Genesys Cloud CX | 3.2% |
| Other | 92.2% |
Zoho CRM Plus is a comprehensive platform designed for enhancing sales processes, business growth, and customer engagement strategies. It provides businesses with tools for task tracking, information documentation, collaboration, and robust sales modules that facilitate flexible organization. Reports and analytics provide valuable insights into business performance. While users appreciate its simplicity and performance, they note areas for improvement, such as interface design, technical support, and integration capabilities. The system supports adding new customers, patient monitoring, reaching VIPs, and tracking sales leads to align teams on deal progress and organizational goals.
What are the key features of Zoho CRM Plus?In industries like healthcare, Zoho CRM Plus is used for patient monitoring and improving care through better customer engagement. In business development, it aids in tracking leads and managing pipelines to achieve growth objectives. The platform's ease of use makes it adaptable across sectors, although some prefer competitors like HubSpot and Salesforce for their advanced features.
| Author info | Rating | Review Summary |
|---|---|---|
| Chief Information Officer at granistr | 4.5 | We use Zoho CRM Plus for prospecting through Google Maps Business API, managing communications, and integrating with our ERP. It is user-friendly with valuable integrations, though enhancements in data quality controls are needed. Zoho saves us around 30% in workplace costs. |
| Solution architect at SM Supermalls | 4.0 | We use Zoho CRM Plus to improve customer service with its integration capabilities and workflow automation, enhancing efficiency and satisfaction. We previously used an earlier Zoho CRM version and seek to incorporate AI for adaptive, precise customer query responses. |
| Advisor at a tech services company with 11-50 employees | 4.5 | I use Zoho CRM Plus for managing customer records and tracking their journey with valuable AI features like call recording and transcription. However, improvements in multi-tenancy and Deluge integration are needed. It saves costs and enhances process control. |
| Director at quickwork | 4.0 | We use Zoho CRM Plus to manage sales pipelines and leads. Its valuable features include the sales module, pipeline, accounts, and report analytics, though it needs mobile app improvements and AI-based prompts, with HubSpot and Salesforce offering more functionalities. |
| CEO at a non-tech company with 1-10 employees | 4.0 | I use Zoho CRM Plus to reach VIPs and track sales leads. Its most valuable feature is documenting information and meetings. However, its configuration process needs improvement. Compared to Acumatica, Zoho is more suitable for small businesses due to its integration capabilities. |
| Consulting Chief Information Officer at Tippingedge | 3.0 | I use Zoho CRM Plus for patient monitoring and find its features and performance satisfactory. However, I've encountered issues with their technical support and integrations, which are not seamless. Despite this, I have not considered other solutions or cloud providers. |
| Owner at Lucracorp | 4.0 | I use Zoho CRM Plus to add new customers. While it offers valuable stability features, its user interface could be more user-friendly. I previously used Hubspot, which has a superior UI compared to Zoho CRM Plus. |
| Co-Founder and CEO at Descasio | 4.0 | I find Zoho CRM Plus to be a simple and user-friendly tool that facilitates team collaboration. However, it could benefit from more detailed reporting. We switched to it due to its affordable pricing compared to our previous solution. |
Positive
Neutral
Positive
We use the tool to manage sales pipelines and leads.
The tool's most valuable features are sales module, pipeline, accounts, and reports analytics. It is a flexible solution.
Our teams are more organized and well-informed about any deal movements. Additionally, the reports generated are critical for management, keeping them aware of what is happening at various business levels.
Zoho CRM Plus needs improvement on mobile app functionality. HubSpot and Salesforce CRMs are more feature-rich and have greater functionalities than Zoho CRM Plus.
The tool needs to integrate AI-based prompts.
I have been using the tool for four years.
I rate the tool's stability an eight out of ten.
The solution is scalable. My company has ten users who use it regularly.
I have contacted support a couple of times. They are quick to respond and resolve our queries.
The tool's deployment is simple if you know the concept behind it. It is a cloud-based service. You need to set up your account and start using it. One person is enough to handle the deployment.
The tool's pricing is moderate, and licensing costs are yearly.
I rate the overall product an eight out of ten. I recommend it to SMEs and other small-scale companies. I advise beginning with the lead and deal models for those looking to start using this solution, as these are more critical for the sales function. Once you have those established, you can adopt other models like orders or purchase orders if you need them.
We use the application to reach VIPs and track sales leads for business development.
The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process.
Zoho CRM Plus's configuration process could be improved.
We have been using Zoho CRM Plus for six months.
The platform never crashes. It works finely stable.
We have three Zoho CRM Plus users in our organization. I rate the scalability an eight and a half out of ten.
We can easily find documentation and videos on the Internet in case of any queries. We can resolve most of the cases with the help of YouTube videos.
The initial setup was easy for me as I am familiar with CRM solutions. It might be difficult for new users to set up categories and processes. Its configuration process is complicated and needs improvement.
The product is more suitable for small businesses than enterprises. It is an affordable product. I rate the pricing two or three out of ten.
Compared to Acumatica, Zoho is more suitable for small business operations as it integrates various services, including accounting, inventory, CRM, project management, social media, and marketing modules.
I rate Zoho CRM Plus an eight out of ten.
We use the solution for patient monitoring.
The tool's features and performance are good.
We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless.
I have been working with the product for two to three years.
I rate Zoho CRM Plus' stability a six out of ten.
There are scalability issues. We have 60-70 users per hospital who use it 24/7.
We have faced some technical issues which took time to resolve. Its deployment is easy.
The tool's pricing is competitive and unbelievable. Its licensing costs are yearly.
I rate the product a six out of ten. The product acts as a backbone of the organization. We depend on it 24/7.
We use the product to add new customers.
The product has valuable stability features.
Zoho CRM Plus's UI could be more user-friendly.
We have been using Zoho CRM Plus for two months.
I rate the product's stability an eight out of ten.
We have 100 Zoho CRM Plus in our organization. It is easy to increase the number of users.
Hubspot has a better UI than Zoho CRM Plus.
The product is deployed on the cloud.
I rate Zoho CRM Plus an eight out of ten.
The tool is a simple solution that is easy to use. It helps with team collaboration.
Zoho CRM Plus needs to have more detailed reports.
I have been using the product for two years.
I rate Zoho CRM Plus's stability a seven out of ten.
I rate the tool's scalability a seven out of ten. My company has 12-13 users who use it daily.
We switched to Zoho CRM Plus since the pricing was cheaper.
The solution's deployment is easy and takes two months to complete. One person handled the deployment.
A consultant helped us with the deployment.
I rate the solution's pricing a three out of ten. It is very affordable.
I don't use the tool daily; I use it for reports. I rate the overall solution an eight out of ten. I recommend it because it is easy, stable, and reliable.
