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Zoho CRM Plus pros and cons

Vendor: Zoho
4.0 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Zoho CRM Plus offers valuable stability features that enhance its usability.
The tool allows for effective documentation of information and meetings, aiding in the business development process.
Key features include the sales module, pipeline, accounts, and reports analytics, supporting flexible usage.
Zoho CRM Plus significantly improves team collaboration and keeps teams well-organized with essential deal movement updates.
The tool greatly enhances customer satisfaction by aligning with goals for customer relations management improvement.

CONS

Issues have been faced with Zoho CRM Plus technical support and integrations, with technical support not being seamless.
Zoho CRM Plus configuration process could be improved.
Zoho CRM Plus requires more detailed reports.
Mobile app functionality in Zoho CRM Plus needs improvement.
Data quality controls in Zoho CRM Plus could be better, including enhancements in data validation.
 

Zoho CRM Plus Pros review quotes

WW
Owner at Lucracorp
Dec 7, 2023
The product has valuable stability features.
MADHAV CHABLANI - PeerSpot reviewer
Consulting Chief Information Officer at Tippingedge
Dec 22, 2023
The tool's features and performance are good.
StevenParker - PeerSpot reviewer
CEO at a non-tech company with 1-10 employees
Jan 16, 2024
The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process.
Find out what your peers are saying about Zoho, Tech Mahindra, ServiceNow and others in Customer Experience Management. Updated: December 2025.
879,259 professionals have used our research since 2012.
Dele Nedd - PeerSpot reviewer
Co-Founder and CEO at Descasio
May 14, 2024
The tool is a simple solution that is easy to use. It helps with team collaboration.
Amit Kawadiwale - PeerSpot reviewer
Director at quickwork
May 23, 2024
The tool's most valuable features are sales module, pipeline, accounts, and reports analytics. It is a flexible solution. Our teams are more organized and well-informed about any deal movements. Additionally, the reports generated are critical for management, keeping them aware of what is happening at various business levels.
JO
Chief Information Officer at granistr
Apr 24, 2025
Zoho CRM Plus is simple, easy to manage, and includes ready-to-use integrations.
JJ
Advisor at a tech services company with 11-50 employees
Apr 25, 2025
My advice is to use Zoho CRM Plus because it deserves a rating of nine.
RamilCerrada - PeerSpot reviewer
Solution architect at SM Supermalls
Apr 28, 2025
Zoho CRM Plus significantly enhances our customer satisfaction, which aligns with our goal of improving solutions for customer relations management.
 

Zoho CRM Plus Cons review quotes

WW
Owner at Lucracorp
Dec 7, 2023
Zoho CRM Plus's UI could be more user-friendly.
MADHAV CHABLANI - PeerSpot reviewer
Consulting Chief Information Officer at Tippingedge
Dec 22, 2023
We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless.
StevenParker - PeerSpot reviewer
CEO at a non-tech company with 1-10 employees
Jan 16, 2024
Zoho CRM Plus's configuration process could be improved.
Find out what your peers are saying about Zoho, Tech Mahindra, ServiceNow and others in Customer Experience Management. Updated: December 2025.
879,259 professionals have used our research since 2012.
Dele Nedd - PeerSpot reviewer
Co-Founder and CEO at Descasio
May 14, 2024
Zoho CRM Plus needs to have more detailed reports.
Amit Kawadiwale - PeerSpot reviewer
Director at quickwork
May 23, 2024
Zoho CRM Plus needs improvement on mobile app functionality. HubSpot and Salesforce CRMs are more feature-rich and have greater functionalities than Zoho CRM Plus.
JO
Chief Information Officer at granistr
Apr 24, 2025
Data quality controls or some sort of tools could be improved. The aspect of data validations could be enhanced.
JJ
Advisor at a tech services company with 11-50 employees
Apr 25, 2025
Zoho Desk would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base.
RamilCerrada - PeerSpot reviewer
Solution architect at SM Supermalls
Apr 28, 2025
There is no single platform that can streamline everything effortlessly, which makes our setup complex.

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