We performed a comparison between Salesforce and Zoho CRM Plus based on real PeerSpot user reviews.
Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's most valuable feature is performance."
"We use Salesforce as a CRM, and sales-related activities like order management are done through Salesforce."
"We use the solution to map the sales pipeline and see how it is going and where it is pending."
"Salesforce works well with Talend."
"The solution's analytics reporting features are quite good."
"The product has made our dealings with partners and clients much more structured."
"Salesforce is very easy to use, and anybody who is new to Salesforce can learn it very quickly."
"As a manager, the dashboard is valuable for me."
"The tool is a simple solution that is easy to use. It helps with team collaboration."
"The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process."
"The product has valuable stability features."
"The tool's features and performance are good."
"The UI could be improved."
"Though Salesforce's customer support is good, something is amiss with it. We faced some challenges in the ticket generation system, and I had to directly connect with our third-party vendor from whom we purchased the product."
"Creating new reports more easily within Salesforce and improving the ability to associate common names of companies, especially after acquisitions, would be beneficial. I would also like to understand the administrator who has control over the data. It would be helpful when you want to implement changes or escalate issues."
"The solution’s performance could be improved."
"The part related to analytics within Salesforce is not very user-friendly."
"The product is not integrated with WhatsApp."
"The product's onboarding process is a bit complex since Salesforce provides detailed or in-depth reports, so it may take some time for users to learn to use it."
"Salesforce could provide more alerts and more notifications."
"We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless."
"Zoho CRM Plus's configuration process could be improved."
"Zoho CRM Plus's UI could be more user-friendly."
"Zoho CRM Plus needs to have more detailed reports."
Salesforce is ranked 4th in Customer Experience Management with 32 reviews while Zoho CRM Plus is ranked 20th in Customer Experience Management with 4 reviews. Salesforce is rated 8.0, while Zoho CRM Plus is rated 7.6. The top reviewer of Salesforce writes "Offers various aspects like process improvement, control, performance evaluation and more". On the other hand, the top reviewer of Zoho CRM Plus writes "Provides ease of adding new users and efficient stability ". Salesforce is most compared with , whereas Zoho CRM Plus is most compared with Tech Mahindra . See our Salesforce vs. Zoho CRM Plus report.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
