Sprinklr and Zoho CRM Plus are both prominent contenders in the customer relationship management space. Sprinklr has a competitive edge among larger enterprises due to its advanced social media features, while Zoho CRM Plus provides more value for small to medium-sized businesses with its customization and integration capabilities.
Features: Sprinklr offers comprehensive social media management tools, advanced analytics, and AI-driven insights. The platform integrates social media listening and engagement, allowing companies to manage interactions across various channels seamlessly. Zoho CRM Plus provides customizable dashboards, seamless integration with a variety of third-party apps, and strong email marketing capabilities. Its flexibility enables businesses to tailor the solution to specific operational needs, enhancing both customer interactions and marketing outreach.
Room for Improvement: Sprinklr could enhance its configuration process, which can be complex and time-consuming for new users. Additionally, providing more affordable tiers might broaden its market appeal. Zoho CRM Plus could improve its interface intuitiveness, reducing the learning curve for new users. Enhancing the depth of analytics capabilities and offering more robust third-party integrations could also increase its attractiveness to enterprise users.
Ease of Deployment and Customer Service: Zoho CRM Plus excels in ease of deployment with a straightforward cloud-based model and stands out with highly responsive customer support, making it ideal for rapid implementation. Sprinklr also offers a cloud solution; however, its setup involves more intricate configuration, potentially requiring additional time and support.
Pricing and ROI: Sprinklr may involve higher initial setup costs due to its comprehensive enterprise-level features, yet it delivers a strong ROI for organizations that utilize its capabilities fully. Zoho CRM Plus presents a cost-effective alternative from the onset, providing significant ROI through its extensive features without requiring a substantial initial investment. This makes Zoho CRM Plus more advantageous for businesses with smaller budgets seeking extensive functionality.
| Product | Market Share (%) |
|---|---|
| Zoho CRM Plus | 1.4% |
| Sprinklr | 1.4% |
| Other | 97.2% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 1 |
| Large Enterprise | 1 |
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.
Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.
What are the key features of Sprinklr?Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.
Zoho CRM Plus enhances business development and customer management efforts with robust capabilities in sales pipeline tracking, team collaboration, and information organization to support business growth.
Zoho CRM Plus is a comprehensive platform designed for enhancing sales processes, business growth, and customer engagement strategies. It provides businesses with tools for task tracking, information documentation, collaboration, and robust sales modules that facilitate flexible organization. Reports and analytics provide valuable insights into business performance. While users appreciate its simplicity and performance, they note areas for improvement, such as interface design, technical support, and integration capabilities. The system supports adding new customers, patient monitoring, reaching VIPs, and tracking sales leads to align teams on deal progress and organizational goals.
What are the key features of Zoho CRM Plus?In industries like healthcare, Zoho CRM Plus is used for patient monitoring and improving care through better customer engagement. In business development, it aids in tracking leads and managing pipelines to achieve growth objectives. The platform's ease of use makes it adaptable across sectors, although some prefer competitors like HubSpot and Salesforce for their advanced features.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
