IFS Cloud Platform vs Zoho CRM Plus comparison

IFS and Zoho are both solutions in the Customer Experience Management category. IFS is ranked #9 with an average rating of 7.8, while Zoho is ranked #7 with an average rating of 8.0. IFS holds a 2.4% mindshare in CEM, compared to Zoho’s 1.4% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 87% of Zoho users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

4,441 Views
311 Comparison Views

87% willing to recommend

Zoho CRM Plus

Read 8 Zoho CRM Plus reviews

277 Views
277 Comparison Views

87% willing to recommend

IFS Cloud Platform

Zoho CRM Plus

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 4, 2025

IFS Cloud Platform and Zoho CRM Plus compete in the business management software category. Zoho CRM Plus seems to have the upper hand due to its comprehensive feature set, ease of deployment, and cost-effectiveness.

Features: IFS Cloud Platform offers robust integration capabilities, strong manufacturing tools, and efficient supply chain management. Zoho CRM Plus focuses on a comprehensive suite of customer relationship management tools, marketing automation, and sales pipeline management.

Room for Improvement: IFS Cloud Platform can enhance its deployment process, improve customer service scalability, and provide more flexible pricing models. Zoho CRM Plus could expand its integration options, offer more advanced supply chain functionalities, and strengthen its asset management tools.

Ease of Deployment and Customer Service: IFS Cloud Platform has a complex deployment process but offers dedicated service team support. Zoho CRM Plus features a more streamlined deployment process and provides extensive documentation, making it easier for users to adopt and integrate.

Pricing and ROI: IFS Cloud Platform has a higher initial setup cost, suitable for larger enterprises with high ROI potential. Zoho CRM Plus presents a lower cost barrier with scalable pricing, making it appealing for smaller businesses and delivering strong value relative to its price.

To learn more, read our detailed IFS Cloud Platform vs. Zoho CRM Plus Report (Updated: September 2025).

Buyer's Guide

IFS Cloud Platform vs. Zoho CRM Plus

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Customer Experience Management

9th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (27th), Field Service Management (2nd), Help Desk Software (17th), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (11th), IT Service Management (ITSM) (14th), License Management (2nd)

Zoho CRM Plus

Ranking in Customer Experience Management

7th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Customer Experience Management category, the mindshare of IFS Cloud Platform is 2.4%, down from 2.8% compared to the previous year. The mindshare of Zoho CRM Plus is 1.4%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management Market Share Distribution
Product	Market Share (%)
Zoho CRM Plus	1.4%
IFS Cloud Platform	2.4%
Other	96.2%

Customer Experience Management

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Amit Kawadiwale

Director at quickwork

A flexible solution that helps to manage sales pipelines and leads

I rate the overall product an eight out of ten. I recommend it to SMEs and other small-scale companies. I advise beginning with the lead and deal models for those looking to start using this solution, as these are more critical for the sales function. Once you have those established, you can adopt other models like orders or purchase orders if you need them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The platform is reliable and stable."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."

"A high level of ERP can be handled in IFS."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"The product is quite flexible."

More IFS Cloud Platform pros

"The tool is a simple solution that is easy to use. It helps with team collaboration."

"The product has valuable stability features."

"The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process."

"My advice is to use Zoho CRM Plus because it deserves a rating of nine."

"The tool's features and performance are good."

"Zoho CRM Plus is simple, easy to manage, and includes ready-to-use integrations."

"Zoho CRM Plus significantly enhances our customer satisfaction, which aligns with our goal of improving solutions for customer relations management."

"The tool's most valuable features are sales module, pipeline, accounts, and reports analytics. It is a flexible solution. Our teams are more organized and well-informed about any deal movements. Additionally, the reports generated are critical for management, keeping them aware of what is happening at various business levels."

Cons

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"Aspects of HR and payroll could be better."

"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."

"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."

"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"Documentation-wise, they need more."

More IFS Cloud Platform cons

"Zoho CRM Plus's UI could be more user-friendly."

"There is no single platform that can streamline everything effortlessly, which makes our setup complex."

"Zoho Desk would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base."

"We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless."

"Zoho CRM Plus needs to have more detailed reports."

"Zoho CRM Plus's configuration process could be improved."

"Zoho CRM Plus needs improvement on mobile app functionality. HubSpot and Salesforce CRMs are more feature-rich and have greater functionalities than Zoho CRM Plus."

"Data quality controls or some sort of tools could be improved. The aspect of data validations could be enhanced."

Pricing and Cost Advice

"It is better to buy implementation services from IFS than from partners"

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"Pricing is an area that could be improved. They could be more competitive."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"There's an additional yearly cost for support."

"We pay for a license to use the solution, which is not very expensive."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

More IFS Cloud Platform pricing and cost advice

"It is an affordable product."

"The tool's pricing is moderate, and licensing costs are yearly."

"The tool's pricing is competitive and unbelievable. Its licensing costs are yearly."

"I rate the solution's pricing a three out of ten. It is very affordable."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	1

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What do you like most about Zoho CRM Plus?

The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process.

See all answers

What needs improvement with Zoho CRM Plus?

Zoho Desk ( /products/zoho-desk-reviews ) would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base. Additionally, better integration support a...

See all answers

What is your primary use case for Zoho CRM Plus?

I use Zoho CRM Plus ( /products/zoho-crm-plus-reviews ) to manage customer records and track the journey from prospects to customers. It involves using different pipelines for various products, sim...

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 18% of the time

IBM Maximo vs IFS Cloud Platform

Compared 8% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 6% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 5% of the time

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Tech Mahindra vs Zoho CRM Plus

Compared 100% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

September 2025

Download IFS Cloud Platform product report

Buyer's Guide

Customer Experience Management

September 2025

Download Zoho CRM Plus product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Zoho CRM Plus enhances business development and customer management efforts with robust capabilities in sales pipeline tracking, team collaboration, and information organization to support business growth.

Zoho CRM Plus is a comprehensive platform designed for enhancing sales processes, business growth, and customer engagement strategies. It provides businesses with tools for task tracking, information documentation, collaboration, and robust sales modules that facilitate flexible organization. Reports and analytics provide valuable insights into business performance. While users appreciate its simplicity and performance, they note areas for improvement, such as interface design, technical support, and integration capabilities. The system supports adding new customers, patient monitoring, reaching VIPs, and tracking sales leads to align teams on deal progress and organizational goals.

What are the key features of Zoho CRM Plus?

Sales Module: Facilitates efficient management of sales pipelines, accounts, and analytics.
Task Tracking: Helps teams document and monitor tasks seamlessly.
Team Collaboration: Enhances alignment and communication across teams.
Reports and Analytics: Offers insights for different business levels.

What benefits and ROI should users look for?

Improved Team Alignment: Simplifies communication and information sharing.
Enhanced Sales Tracking: Streamlines lead and pipeline management.
Insightful Analytics: Provides essential insights for decision-making.

In industries like healthcare, Zoho CRM Plus is used for patient monitoring and improving care through better customer engagement. In business development, it aids in tracking leads and managing pipelines to achieve growth objectives. The platform's ease of use makes it adaptable across sectors, although some prefer competitors like HubSpot and Salesforce for their advanced features.

Zoho

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Information Not Available

Buyer's Guide

IFS Cloud Platform vs. Zoho CRM Plus

September 2025

Free Report: IFS Cloud Platform vs. Zoho CRM Plus

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