We performed a comparison between IFS Cloud Platform and Zoho CRM Plus based on real PeerSpot user reviews.
Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."
"Individual user profiles that can be configured as templates to minimize data entry."
"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"A high level of ERP can be handled in IFS."
"The tool's features and performance are good."
"The tool is a simple solution that is easy to use. It helps with team collaboration."
"The product has valuable stability features."
"The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process."
"There should be some improvements in the predefined templates in IFS Applications."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"Technical support could be improved."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless."
"Zoho CRM Plus needs to have more detailed reports."
"Zoho CRM Plus's configuration process could be improved."
"Zoho CRM Plus's UI could be more user-friendly."
IFS Cloud Platform is ranked 6th in Customer Experience Management with 29 reviews while Zoho CRM Plus is ranked 20th in Customer Experience Management with 4 reviews. IFS Cloud Platform is rated 7.8, while Zoho CRM Plus is rated 7.6. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of Zoho CRM Plus writes "Provides ease of adding new users and efficient stability ". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas Zoho CRM Plus is most compared with Tech Mahindra . See our IFS Cloud Platform vs. Zoho CRM Plus report.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
