IFS Cloud Platform vs Zoho CRM Plus comparison

IFS and Zoho are both solutions in the Customer Experience Management category. IFS is ranked #7 with an average rating of 8.0, while Zoho is ranked #8 with an average rating of 7.8. IFS holds a 2.7% mindshare in CEM, compared to Zoho’s 2.1% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 87% of Zoho users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

129 Views
83 Comparison Views

87% willing to recommend

Zoho CRM Plus

Read 8 Zoho CRM Plus reviews

124 Views
61 Comparison Views

87% willing to recommend

IFS Cloud Platform

Zoho CRM Plus

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 4, 2025

IFS Cloud Platform and Zoho CRM Plus compete in the business management software category. Zoho CRM Plus seems to have the upper hand due to its comprehensive feature set, ease of deployment, and cost-effectiveness.

Features: IFS Cloud Platform offers robust integration capabilities, strong manufacturing tools, and efficient supply chain management. Zoho CRM Plus focuses on a comprehensive suite of customer relationship management tools, marketing automation, and sales pipeline management.

Room for Improvement: IFS Cloud Platform can enhance its deployment process, improve customer service scalability, and provide more flexible pricing models. Zoho CRM Plus could expand its integration options, offer more advanced supply chain functionalities, and strengthen its asset management tools.

Ease of Deployment and Customer Service: IFS Cloud Platform has a complex deployment process but offers dedicated service team support. Zoho CRM Plus features a more streamlined deployment process and provides extensive documentation, making it easier for users to adopt and integrate.

Pricing and ROI: IFS Cloud Platform has a higher initial setup cost, suitable for larger enterprises with high ROI potential. Zoho CRM Plus presents a lower cost barrier with scalable pricing, making it appealing for smaller businesses and delivering strong value relative to its price.

To learn more, read our detailed IFS Cloud Platform vs. Zoho CRM Plus Report (Updated: April 2025).

Buyer's Guide

IFS Cloud Platform vs. Zoho CRM Plus

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Customer Experience Management

7th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (21st), Field Service Management (2nd), Help Desk Software (11th), ERP (12th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (6th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (3rd)

Zoho CRM Plus

Ranking in Customer Experience Management

8th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Customer Experience Management category, the mindshare of IFS Cloud Platform is 2.7%, up from 2.0% compared to the previous year. The mindshare of Zoho CRM Plus is 2.1%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Amit Kawadiwale

Senior Product Manager at quickwork

A flexible solution that helps to manage sales pipelines and leads

I rate the overall product an eight out of ten. I recommend it to SMEs and other small-scale companies. I advise beginning with the lead and deal models for those looking to start using this solution, as these are more critical for the sales function. Once you have those established, you can adopt other models like orders or purchase orders if you need them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"We could quickly understand what was going on and what the customer wanted to do."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"Feature-wise, I like the way it provides inventory details...It is a stable solution."

"There are fewer fields on the user screen compared to other products."

"The workflow of the solution is very good."

More IFS Cloud Platform pros

"The tool's most valuable features are sales module, pipeline, accounts, and reports analytics. It is a flexible solution. Our teams are more organized and well-informed about any deal movements. Additionally, the reports generated are critical for management, keeping them aware of what is happening at various business levels."

"Zoho CRM Plus is simple, easy to manage, and includes ready-to-use integrations."

"The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process."

"The tool's features and performance are good."

"The tool is a simple solution that is easy to use. It helps with team collaboration."

"My advice is to use Zoho CRM Plus because it deserves a rating of nine."

"The product has valuable stability features."

"Zoho CRM Plus significantly enhances our customer satisfaction, which aligns with our goal of improving solutions for customer relations management."

Cons

"Customization needs to be improved."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"Documentation-wise, they need more."

"The solution needs to improve its documentation and user-friendliness."

"Technical support could be improved."

"There should be some improvements in the predefined templates in IFS Applications."

"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

More IFS Cloud Platform cons

"Zoho CRM Plus's UI could be more user-friendly."

"Zoho Desk would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base."

"Zoho CRM Plus needs improvement on mobile app functionality. HubSpot and Salesforce CRMs are more feature-rich and have greater functionalities than Zoho CRM Plus."

"Zoho CRM Plus's configuration process could be improved."

"Zoho CRM Plus needs to have more detailed reports."

"We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless."

"Data quality controls or some sort of tools could be improved. The aspect of data validations could be enhanced."

"There is no single platform that can streamline everything effortlessly, which makes our setup complex."

Pricing and Cost Advice

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"The product is reasonably priced."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"There's an additional yearly cost for support."

"There are varying license levels that you can purchase."

"Pricing is an area that could be improved. They could be more competitive."

More IFS Cloud Platform pricing and cost advice

"It is an affordable product."

"I rate the solution's pricing a three out of ten. It is very affordable."

"The tool's pricing is competitive and unbelievable. Its licensing costs are yearly."

"The tool's pricing is moderate, and licensing costs are yearly."

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Manufacturing Company

10%

Energy/Utilities Company

Construction Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

What do you like most about Zoho CRM Plus?

The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process.

See all answers

What needs improvement with Zoho CRM Plus?

Zoho Desk ( /products/zoho-desk-reviews ) would benefit from being a multi-tenant tool, which is crucial for service providers with a large customer base. Additionally, better integration support a...

See all answers

What is your primary use case for Zoho CRM Plus?

I use Zoho CRM Plus ( /products/zoho-crm-plus-reviews ) to manage customer records and track the journey from prospects to customers. It involves using different pipelines for various products, sim...

See all answers

Comparisons

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Compared 19% of the time

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Compared 11% of the time

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Compared 11% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 10% of the time

ServiceNow vs IFS Cloud Platform

Compared 7% of the time

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Compared 100% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

May 2025

Download IFS Cloud Platform product report

Buyer's Guide

Customer Experience Management

May 2025

Download Zoho CRM Plus product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Zoho CRM Plus enhances business development and customer management efforts with robust capabilities in sales pipeline tracking, team collaboration, and information organization to support business growth.

Zoho CRM Plus is a comprehensive platform designed for enhancing sales processes, business growth, and customer engagement strategies. It provides businesses with tools for task tracking, information documentation, collaboration, and robust sales modules that facilitate flexible organization. Reports and analytics provide valuable insights into business performance. While users appreciate its simplicity and performance, they note areas for improvement, such as interface design, technical support, and integration capabilities. The system supports adding new customers, patient monitoring, reaching VIPs, and tracking sales leads to align teams on deal progress and organizational goals.

What are the key features of Zoho CRM Plus?

Sales Module: Facilitates efficient management of sales pipelines, accounts, and analytics.
Task Tracking: Helps teams document and monitor tasks seamlessly.
Team Collaboration: Enhances alignment and communication across teams.
Reports and Analytics: Offers insights for different business levels.

What benefits and ROI should users look for?

Improved Team Alignment: Simplifies communication and information sharing.
Enhanced Sales Tracking: Streamlines lead and pipeline management.
Insightful Analytics: Provides essential insights for decision-making.

In industries like healthcare, Zoho CRM Plus is used for patient monitoring and improving care through better customer engagement. In business development, it aids in tracking leads and managing pipelines to achieve growth objectives. The platform's ease of use makes it adaptable across sectors, although some prefer competitors like HubSpot and Salesforce for their advanced features.

Zoho

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Information Not Available

Buyer's Guide

IFS Cloud Platform vs. Zoho CRM Plus

April 2025

Free Report: IFS Cloud Platform vs. Zoho CRM Plus

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