We performed a comparison between ServiceNow Customer Service Management and Zoho CRM Plus based on real PeerSpot user reviews.
Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Overall, I like the workflow capabilities, orchestration, and integration with existing business apps. The product is awesome in terms of capabilities."
"The tool's most valuable feature is the service portal."
"The setup phase of the solution was straightforward...Regarding the product's user interface, there is an in-built portal developed by ServiceNow, which is good."
"What I like best about ServiceNow Customer Service Management is that it's a good tool. I like how fast it is and that it's cloud-based. I also like that it's very easy to use. ServiceNow Customer Service Management has minimum options, for example, column options and tab options when compared to other solutions, which makes it easier to use over others."
"We can integrate different technologies in ServiceNow Customer Service Management. An organization would like to offer a digital transformative experience to its employees and customers, which the tool can offer. It can be integrated with any external system. There are also automation possibilities."
"The tool's features and performance are good."
"The tool is a simple solution that is easy to use. It helps with team collaboration."
"The product's most valuable feature is the ability to document information and meetings and track tasks for the business development process."
"The product has valuable stability features."
"ServiceNow Customer Service Management works fine for me, for now, so there isn't any room for improvement I see in it. In the next release of the tool, I'd like users to be able to download all reports because as a user, I can only download a limited number of reports from ServiceNow Customer Service Management, but my management team can do so. I'm unsure if it's a feature that's included in the tool or not."
"The product's AI feature should be improved."
"The price could be better. ServiceNow should price products more reasonably."
"The product lacks customization capabilities. In the future, the product should include more options for customization to be able to meet the demands of the customers."
"The solution seems to be moving towards low-code/no-code technology. It is a negative aspect of my experience with the product. It also needs to introduce a clearer pricing structure."
"Zoho CRM Plus needs to have more detailed reports."
"Zoho CRM Plus's configuration process could be improved."
"Zoho CRM Plus's UI could be more user-friendly."
"We have faced issues with Zoho CRM Plus' technical support and integrations. Its technical support is not seamless."
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ServiceNow Customer Service Management is ranked 3rd in Customer Experience Management with 6 reviews while Zoho CRM Plus is ranked 20th in Customer Experience Management with 4 reviews. ServiceNow Customer Service Management is rated 8.4, while Zoho CRM Plus is rated 7.6. The top reviewer of ServiceNow Customer Service Management writes "A stable tool to help manage infrastructures, deployments, and different products from different vendors". On the other hand, the top reviewer of Zoho CRM Plus writes "Provides ease of adding new users and efficient stability ". ServiceNow Customer Service Management is most compared with Microsoft Dynamics CRM, Genesys Cloud CX and SAP Service Cloud, whereas Zoho CRM Plus is most compared with Tech Mahindra . See our ServiceNow Customer Service Management vs. Zoho CRM Plus report.
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
