We loved the notifications and the way to build custom views for a specific user's open tickets and to see how long they have been open, how long it was since the last request.
Zendesk offers significant cost savings annually with in-house support, providing excellent ROI. Auto-tagging, task assignment, and integration features enhance team efficiency. Straightforward setup promotes efficient use. However, it lacks flexibility and requires extensive customization. Reporting features need improvement, and stability issues may arise with increased users. Support lacks immediacy, and expensive pricing models hinder broader utilization. Automation increases productivity, but limitations impact user satisfaction.
