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Zendesk Support Pros

Jovana Pavlovic - PeerSpot reviewer
Senior Back Office Manager at a financial services firm with 51-200 employees
We rarely had issues with Zendesk.
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BX
Customer Success Manager at a computer software company with 51-200 employees
The initial setup is simple and straightforward.
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Jose Barbosa - PeerSpot reviewer
CEO at Finanblue
The feature to move over my customer experience team tickets for different specialists is very valuable for my team.
View full review »
Buyer's Guide
Zendesk Support
September 2022
Learn what your peers think about Zendesk Support. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,162 professionals have used our research since 2012.
AR
Senior Application Support Engineer at a tech services company with 51-200 employees
It's very convenient to use.
View full review »

Zendesk Support Cons

Jovana Pavlovic - PeerSpot reviewer
Senior Back Office Manager at a financial services firm with 51-200 employees
You couldn't give administrative access to new hires.
View full review »
BX
Customer Success Manager at a computer software company with 51-200 employees
Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful.
View full review »
Jose Barbosa - PeerSpot reviewer
CEO at Finanblue
The solution could integrate better with QR codes from some websites such as Facebook.
View full review »
Buyer's Guide
Zendesk Support
September 2022
Learn what your peers think about Zendesk Support. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,162 professionals have used our research since 2012.
AR
Senior Application Support Engineer at a tech services company with 51-200 employees
They have something called Zendesk Explore, which isn't as good as what they had in place previously.
View full review »
Buyer's Guide
Zendesk Support
September 2022
Learn what your peers think about Zendesk Support. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,162 professionals have used our research since 2012.