Tungsten TotalAgility vs WorkFusion comparison

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Tungsten TotalAgility

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Tungsten TotalAgility and WorkFusion based on real PeerSpot user reviews.

Find out in this report how the two Intelligent Document Processing (IDP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Tungsten TotalAgility vs. WorkFusion Report (Updated: September 2024).

Tungsten TotalAgility vs. WorkFusion

September 2024

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Helped 805,335 peers since 2012

Categories and Ranking

Tungsten TotalAgility

Ranking in Intelligent Document Processing (IDP)

4th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Intelligent Document Processing (IDP)

7th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Process Automation (14th), Robotic Process Automation (RPA) (9th)

Mindshare comparison

As of September 2024, in the Intelligent Document Processing (IDP) category, the mindshare of Tungsten TotalAgility is 9.6%, up from 8.5% compared to the previous year. The mindshare of WorkFusion is 1.4%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Intelligent Document Processing (IDP)

Featured Reviews

Anirudh Vancha

Software Engineer at a consultancy with 11-50 employees

Nov 17, 2022

Poor OCR engine and technical support, but low maintenance requited

We are using Kofax TotalAgility for data extraction for the mortgage industry we have seen a significant cost reduction by passing many manual interventions that where required to identify and extract data from different Tax Forms . We have also increased out throughput and accuracy. Seamless…

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Matts Jöhncke

Tech lead Automation at a retailer with 10,001+ employees

Jan 22, 2024

Java-native and helps save time and costs

For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business perspective, like manual tasks, it's good. However, it's all about what the developer builds. That said, if we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side. They are getting better. They've put some focus on it lately; however, we don't actually use that functionality, so it doesn't affect us to a huge degree. We have Java developers doing the development. The manual tasks and user interface need improvement. It needs ongoing work, and they have been improving it lately. There just needs to be more focus on it. We'd like to be able to build more application-like dashboards and GUIs that could enhance the user experience. With incoming new technology, such as LLMs and ChatGPT, needs better integration and a more seamless experience for the developer and business user.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Kofax TotalAgility is a great design tool for reading handwritten invoices."

"Kofax TotalAgility is stable."

"Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features."

"Great with recognition providing a high level of confidence."

"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."

"Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."

"It's a growing tool that offers a complete package of BPM, case management, and capture capabilities."

"Data extraction and auto-classification are great features."

More Tungsten TotalAgility pros

"The automation process is the most valuable feature."

"WorkFusion's SAP integrations are really good."

"The Control Tower enables us to create and use workflows. It helps us run processes. There are a lot of small features, but the Control Tower is a very good feature, wherein we can create bots and schedule them as well as create different instances of them to run in different regions."

"Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner."

"The tool itself is easy. I started using it without really having any coding experience... After just a few clicks, it was doing reconciliations for me."

"We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents."

"We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."

"WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."

More WorkFusion pros

Cons

"Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy."

"Kofax needs to improve the low-code or citizen developers."

"There needs to be more accessible certification and better pricing."

"Kofax should improve its handwritten extractions."

"They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement."

"Table line item extraction is not possible through Quick Capture."

"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize."

"Sometimes there isn't enough accuracy when it comes to extracts."

More Tungsten TotalAgility cons

"We would like to see further improvement in the area of running headless."

"It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve."

"We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production."

"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."

"We are having some database issues, but we are addressing them."

"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."

"Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster."

"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."

More WorkFusion cons

Pricing and Cost Advice

"It is slightly more expensive than other tools."

"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."

"The price of this solution is less than some of the competition."

"Kofax TotalAgility is very expensive."

"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."

"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

"My client is using RPA Express, which is available for them to use free of charge."

"The pricing is good. It can be adopted by small and mid-size organizations. It's not too high or low. It's quite flexible when compared to similar RPA tools in the market."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

"I can't speak to pricing. It's a contract signed by upper management."

"The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."

"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

More WorkFusion pricing and cost advice

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Use our free recommendation engine to learn which Intelligent Document Processing (IDP) solutions are best for your needs.

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805,335 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

24%

Computer Software Company

12%

Manufacturing Company

Government

Financial Services Firm

27%

Computer Software Company

14%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Kofax TotalAgility?

The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI.

What is your experience regarding pricing and costs for Kofax TotalAgility?

The price of this solution is less than some of the competition.

What needs improvement with Kofax TotalAgility?

The product's console version is old. It should also improve its forum.

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a while, so we've already hit the roof. We've been with them so long that they are ver...

What needs improvement with WorkFusion?

ABBYY Vantage vs Tungsten TotalAgility

Comparisons

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UiPath Document Understanding vs Tungsten TotalAgility

Compared 12% of the time

OpenText Intelligent Capture vs Tungsten TotalAgility

Compared 11% of the time

Tungsten RPA vs Tungsten TotalAgility

Compared 8% of the time

IBM Datacap vs Tungsten TotalAgility

Compared 7% of the time

More Tungsten TotalAgility Competitors

UiPath vs WorkFusion

Compared 46% of the time

Automation Anywhere (AA) vs WorkFusion

Compared 12% of the time

Blue Prism vs WorkFusion

Compared 8% of the time

Microsoft Power Automate vs WorkFusion

Compared 8% of the time

Camunda vs WorkFusion

Compared 5% of the time

More WorkFusion Competitors

Product Reports

Download Tungsten TotalAgility product report

Tungsten TotalAgility

August 2024

Download WorkFusion product report

August 2024

Also Known As

Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM

No data available

Learn More

Tungsten Automation

Overview

Tungsten TotalAgility revolutionizes customer experience and organizational efficiency by integrating content-intensive workflow automation with advanced technologies like low-code process design and AI-driven intelligent document processing. Offering multiple deployment options including public cloud or preferred cloud service, TotalAgility empowers organizations to choose the solution that best fits their needs. With leading document intelligence, low-code automation, and end-to-end business process handling, TotalAgility ensures seamless workflow orchestration and task automation. Additionally, the platform delivers a frictionless development experience and a comprehensive single-vendor solution, eliminating the need for complex third-party arrangements. The recent unveiling of the TotalAgility-Azure OpenAI Connector further enhances the platform with cutting-edge Generative AI technology, enabling deep understanding, tailored responses, and diverse content creation. TotalAgility stands as the ultimate choice for unlocking innovation, maximizing workforce capacity, and improving customer engagement while ensuring governance, security, and agility for the future.

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street