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Automation Anywhere vs Tungsten TotalAgility comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Ranking in Robotic Process Automation (RPA)
2nd
Ranking in Intelligent Document Processing (IDP)
1st
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
668
Ranking in other categories
Business Process Management (BPM) (2nd), Process Mining (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Tungsten TotalAgility
Ranking in Robotic Process Automation (RPA)
20th
Ranking in Intelligent Document Processing (IDP)
5th
Ranking in Business Orchestration and Automation Technologies
26th
Average Rating
8.2
Reviews Sentiment
4.6
Number of Reviews
23
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Intelligent Document Processing (IDP) category, the mindshare of Automation Anywhere is 3.4%, up from 3.3% compared to the previous year. The mindshare of Tungsten TotalAgility is 4.4%, down from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Intelligent Document Processing (IDP) Mindshare Distribution
ProductMindshare (%)
Automation Anywhere3.4%
Tungsten TotalAgility4.4%
Other92.2%
Intelligent Document Processing (IDP)
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Has faced challenges adapting to evolving capture methods and competitive integrations
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities. The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned. That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space. I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This tool provides us with easy accessibility for adopting the new process, as it is more user-friendly, and many new resources are able to grasp the tool and start doing the automation with ease, which is basically missing in the other vendors' tools."
"It helps with the speed on improving processes and the results of those processes."
"When our organization switched to Automation Anywhere, the accuracy rate improved and consequently, there has not been much data loss."
"Most of the features of Automation Anywhere (AA) are good, but one big feature which I really like is its OCR (optical character recognition) feature."
"Automation Anywhere has significantly helped us achieve our automation goals, mainly by reducing costs, which alleviates organizational burdens."
"By combining Automation Anywhere and Appian together, we have been able to build a bot that works with Appian workflows to manage all our employees."
"I like the OCR feature, where we can capture information from PDFs."
"They have an AI platform with GenAI implemented to help us generate anything that is necessary for automation."
"What I find most valuable in Kofax TotalAgility is its OCR feature. I also find its workflow and business process management capabilities valuable. Kofax TotalAgility also has good integration with other solutions and has an API call feature."
"Since it provides both Capture and BPM on a single platform, it stands on its own in the business process improvement space."
"This is a great product, a BPM tool with capture facilities."
"It is a very user-friendly tool in the market with a complete package of BPM, case management, and capture capabilities."
"Kofax TotalAgility is a great design tool for reading handwritten invoices."
"It can be a good product for BPM; you can do BPM projects with it, do case management and capture extraction with Kofax TotalAgility, and it can also integrate quite seamlessly with third-party applications, so it is quite good."
"Data extraction and auto-classification are great features."
"However, this solution is stable, and I have not seen any issues so far."
 

Cons

"The initial cost of Automation Anywhere, including license fees and integration costs, is high. It is challenging for business users to operationalize the tool independently."
"Their OCR is a bit expensive, meaning the IQ Bot."
"The API integration should be improved further since it is a bit difficult at the moment to connect with the API in the enterprise version."
"I would like to see a global error handler introduced, which will explicitly handle errors over the entire project."
"The support and user community need improvement. For example, it would be nice to have a place for those who create bots to have a place to share information and success stories."
"The initial setup is difficult because Automation Anywhere does not have a GitHub integration. They need to build a patch for that."
"When I change the name of a variable in the Variable Manager, I would really like it to change in the code."
"They could improve around continuous integration, e.g., Jenkins and GitHub, stating how you could use those products and integrating them into Automation Anywhere."
"User interface."
"TotalAgility needs to improve communication with ECMs or other file storage systems because TotalAgility does not have file storage. A good improvement would be to create file storage or integrate with other file storage tools that are currently available."
"While the image, the field extraction, is really good in KTA, the OCR result is not so good."
"There needs to be more accessible certification and better pricing for Kofax TotalAgility."
"APM observability is something that doesn't exist in TotalAgility."
"Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code."
"The form development could be improved."
"Kofax TotalAgility could improve the OTR engine. The page OTR engine is not accurate in predicting the data properly. If you provide many features which are good for business process management without an accurate OTR engine people will not want it."
 

Pricing and Cost Advice

"We purchase on a bot basis. Our costs are approximately $5,000."
"It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost."
"The licensing cost could be improved. It costs a lot. At the very least, the developer licenses and the control panels should be made free to enterprises, and the production environment licensed."
"It saves me around $100,000 a year."
"If I compare it with Blue Prism, Automation Anywhere is cheaper. Blue Prism is very costly. Automation Anywhere's pricing follows the market, not less and not more."
"We are currently negotiating a contract. Depending upon that, we will definitely look at increasing usage."
"We only deal in annual licenses. There are no pay-as-you-go licenses."
"If it is saving FTE and Generating a good ROI then it is Worth Investing."
"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."
"The price of this solution is less than some of the competition."
"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."
"It is slightly more expensive than other tools."
"Kofax TotalAgility is very expensive."
report
Use our free recommendation engine to learn which Intelligent Document Processing (IDP) solutions are best for your needs.
920,939 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Outsourcing Company
14%
Financial Services Firm
12%
Manufacturing Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise565
By reviewers
Company SizeCount
Small Business8
Large Enterprise13
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team tha...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applicatio...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with Kofax TotalAgility?
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product deve...
What is your primary use case for Kofax TotalAgility?
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of unstructured or semi-structured content across a range of processes that need t...
What advice do you have for others considering Kofax TotalAgility?
I'm familiar with Tungsten TotalAgility and I will share my experience with the solution. My review rating for this solution is 7 out of 10. The difficulty they face in the marketplace is that hist...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM
 

Interactive Demo

 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James
Find out what your peers are saying about Automation Anywhere vs. Tungsten TotalAgility and other solutions. Updated: October 2026.
920,939 professionals have used our research since 2012.