Samanage vs TeamSupport comparison

SolarWinds and TeamSupport are both solutions in the Help Desk Software category. SolarWinds is ranked #16 with an average rating of 8.0, while TeamSupport is ranked #42. SolarWinds holds a 1.6% mindshare in HDS, compared to TeamSupport’s 0.8% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.

Samanage

Read 3 Samanage reviews

1,098 Views
703 Comparison Views

100% willing to recommend

TeamSupport

Read 2 TeamSupport reviews

281 Views
281 Comparison Views

100% willing to recommend

Samanage

TeamSupport

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Samanage and TeamSupport compete in service management solutions. Samanage is preferred for its ease of setup and integration, while TeamSupport stands out with its feature-rich offering and strong customer support, appealing to larger organizations.

Features: Samanage provides robust asset management, workflow automation, and intuitive design, which aid in efficient service processes for smaller teams. TeamSupport offers an advanced ticketing system, enhanced customer communication capabilities, and features highly beneficial for customer relationship management, making it suitable for large-scale needs.

Ease of Deployment and Customer Service: Samanage is known for straightforward deployment and strong customer service, making it easy for teams with limited technical resources. TeamSupport requires a more detailed initial setup but provides more customization options, supporting advanced needs and offering comprehensive support for long-term use.

Pricing and ROI: Samanage's pricing is attractive with a lower entry cost, inviting cost-sensitive buyers seeking quick ROI. TeamSupport demands a higher initial investment, aligning with companies looking for extensive, long-term capabilities. Its feature set justifies the expense for businesses needing comprehensive service solutions.

To learn more, read our detailed Samanage vs. TeamSupport Report (Updated: December 2025).

Buyer's Guide

Samanage vs. TeamSupport

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in Help Desk Software

16th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), IT Service Management (ITSM) (15th), License Management (9th)

TeamSupport

Ranking in Help Desk Software

42nd

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of Samanage is 1.6%, up from 0.9% compared to the previous year. The mindshare of TeamSupport is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Samanage	1.6%
TeamSupport	0.8%
Other	97.6%

Help Desk Software

Featured Reviews

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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it_user1343835

Manager at a computer software company with 501-1,000 employees

Stable, easy to install, and cost effective, but it needs better integration and data management

It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

"The two most valuable features are the portal and reporting."

Cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

"It needs better integration with other tools like Jira."

Pricing and Cost Advice

"It is expensive."

"The price is approximately $70 per agent, per month."

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Comms Service Provider

11%

Construction Company

Performing Arts

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

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What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

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Comparisons

ServiceNow vs Samanage

Compared 24% of the time

Freshservice vs Samanage

Compared 23% of the time

Provance IT Asset Management Pack vs Samanage

Compared 6% of the time

Ameyo Fusion CX vs Samanage

Compared 6% of the time

LiveAgent vs Samanage

Compared 6% of the time

More Samanage Competitors

N-able MSP Manager vs TeamSupport

Compared 65% of the time

JIRA Service Management vs TeamSupport

Compared 35% of the time

More TeamSupport Competitors

Product Reports

Buyer's Guide

Help Desk Software

December 2025

Download Samanage product report

Buyer's Guide

Help Desk Software

December 2025

Download TeamSupport product report

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Nokia, American Lung Association, Fujifilm, NBA, Comcast

Buyer's Guide

Samanage vs. TeamSupport

December 2025

Free Report: Samanage vs. TeamSupport

Find out what your peers are saying about Samanage vs. TeamSupport and other solutions. Updated: December 2025.

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