Clarity SM and TeamSupport are products in the customer support software market. TeamSupport holds an edge with superior features despite higher costs, making it more appealing for those needing robust capabilities.
Features: Clarity SM offers seamless system integration, comprehensive reporting tools, and straightforward usability. TeamSupport provides advanced ticket management, enhanced collaboration tools, and extensive team coordination capabilities.
Ease of Deployment and Customer Service: Clarity SM ensures an easy deployment process with strong initial customer support. TeamSupport's deployment is efficient with extensive ongoing resources and dedicated support, emphasizing long-term customer service benefits despite the time investment.
Pricing and ROI: Clarity SM presents competitive pricing with quick setup for a fast ROI. TeamSupport requires a higher initial investment justified through enhanced returns from its advanced features over time. Clarity SM focuses on upfront cost savings, while TeamSupport emphasizes future-proof investments.
| Product | Market Share (%) |
|---|---|
| Clarity SM | 1.2% |
| TeamSupport | 0.5% |
| Other | 98.3% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 15 |
| Large Enterprise | 66 |
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.
With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.
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