We performed a comparison between Clarity SM and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The most valuable features are the requests and incident tracking."
"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."
"You can customize it and make it work to the client's needs."
"As of late, I really like the BI functions."
"We centralized our knowledge from various sources into one source of truth that is continually updated."
"Logging every action in Service Desk Manager (SDM)."
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."
"The two most valuable features are the portal and reporting."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."
"There are some issues regarding the knowledge base and the configuration manager."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"It needs better integration with other tools like Jira."
Earn 20 points
Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while TeamSupport is ranked 42nd in Help Desk Software. Clarity SM is rated 7.8, while TeamSupport is rated 7.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas TeamSupport is most compared with .
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