TOPdesk vs TeamSupport comparison

TeamSupport and TOPdesk are both solutions in the Help Desk Software category. TeamSupport is ranked #35, while TOPdesk is ranked #20 with an average rating of 6.0. Additionally, 100% of TeamSupport users are willing to recommend the solution, compared to 84% of TOPdesk users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

TOPdesk and TeamSupport compete in IT service management and customer support software. TOPdesk seems to hold the upper hand in pricing and support offerings, while TeamSupport could be preferable for its advanced collaborative capabilities.

Features: TOPdesk is recognized for customizable workflows, integration capabilities, and effective incident management, supporting complex processes across departments. TeamSupport focuses on team-centric support with collaborative tools, customer communication, and project organization.

Ease of Deployment and Customer Service: TOPdesk has an intuitive setup process and is known for responsive and thorough assistance. TeamSupport offers a streamlined deployment experience but may need more configuration for full use. TOPdesk's proactive guidance is often noted as a strength.

Pricing and ROI: TOPdesk provides flexible pricing models aligning with its extensive features, presenting a clear cost-benefit ratio. TeamSupport has a competitive pricing strategy, typically higher due to its collaboration tools, which might facilitate quicker ROI for certain needs.

To learn more, read our detailed TOPdesk vs. TeamSupport Report (Updated: June 2026).

Buyer's Guide

TOPdesk vs. TeamSupport

June 2026

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Helped 902,988 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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it_user1343835

Manager at a computer software company with 501-1,000 employees

Stable, easy to install, and cost effective, but it needs better integration and data management

It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

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Martina Peneva

People Technology Lead at Scandinavian Tobacco Group

Implement service management changes while addressing UI improvements

Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In the past ten months, I have saved the work of two people and people are happy with the results."

"From a developer perspective, the user interface is user-friendly and easy to use."

"Automation Anywhere's error handling is its most valuable feature. It sends you an email when there's an error and helps you find the cause quickly. It walks you through exactly how you should handle it."

"Its user interface is very understandable. Even a non-technical person can understand it. Everything in the user interface is self-explanatory. It is quite good."

"One of the most valuable features is IQ Bot. If you compare Automation Anywhere with any of the other organizations, we may get same type of RPA solution, as there are multiple organizations. But, IQ Bot was one of the primary reasons to choose Automation Anywhere. Using IQ Bot, we can extract more data out from the documents that are unstructured. Therefore, we need to do two things at the same time: We need to extract the information from image-based documents We need to make sure that the efficiency and accuracy of the extraction is improving with each extraction."

"Automation Anywhere is fully configurable."

"Customers also are looking for the kinds of solutions that help enable their workforces to be more effective."

"We are saving almost four FTEs, and it is far better in terms of savings."

More Automation Anywhere pros

"The two most valuable features are the portal and reporting."

"Absolutely, we have seen a return on our investment."

"It is more flexible than our current solution."

"Technical support is great and we have not had any issues with them."

"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."

"It is an easy-to-use solution."

"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."

"The most valuable feature of the solution is the ticketing feature."

"As we have moved to an off-premises deployment, we get regular updates."

"TOPdesk is overall very stable."

"Change management is the most critical feature."

More TOPdesk pros

Cons

"The license cost is high and needs improvement."

"In order to score nine or ten, they still need to provide more flexibility and integration with other tools and options."

"They should improve process discovery features."

"New versions keep coming up. The challenge for us is to have the downtime to do the migrations."

"We have had a lot of issues using Automation Anywhere and find ourselves stuck."

"I would like to see them expand the service catalog with RCA add-ons to the current RPA package."

"Attended automation sometimes might go into exceptions, thus we need to monitor it in-between, then check whether it is working properly. This way, we ensure the bot is working properly."

"Another feature that would be cool to see in Automation Anywhere is more use of artificial intelligence."

More Automation Anywhere cons

"It needs better integration with other tools like Jira."

"Yes. Major system issues and outages during our implementation."

"It's a very cost-effective solution, but it's not robust."

"Change management implementation, facility management, and making reservations on assets can be improved."

"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes."

"The solution's change management could be better."

"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."

"In some fields, it's just not good enough."

"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."

"From a UI perspective, there is room for improvement. It sometimes takes many steps to do something simple, like creating or moving a knowledge item."

"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."

More TOPdesk cons

Pricing and Cost Advice

"Considering the cost, it is a bit high, but worth the price because the output accuracy is high."

"If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers."

"We would like them to change the license model of charging per bot."

"It's cheaper than other similar solutions."

"Its cost is good."

"The cloud-based version comes at an increased cost, although our clients are happy with the new features and have not complained about the pricing."

"We have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work. It provides profit to the business."

"Pricing is too high for small-scale groups. The Control Room yearly fee is high, making it difficult to break even."

More Automation Anywhere pricing and cost advice

"The price is approximately $70 per agent, per month."

"TOPdesk's pricing is cheaper than Jira's."

"There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."

"The solution's pricing is reasonable and not expensive."

"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."

"The solution is inexpensive compared to competitors."

"Compared to other products in this segment, I think that they are priced well and not too expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Construction Company

12%

Manufacturing Company

11%

Computer Software Company

No data available

Outsourcing Company

11%

Manufacturing Company

10%

Educational Organization

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	157
Midsize Enterprise	83
Large Enterprise	553

No data available

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What is your experience regarding pricing and costs for TOPdesk?

The solution's pricing is reasonable and not expensive.

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What needs improvement with TOPdesk?

From a UI perspective, there is room for improvement, as some tasks like creating or moving a knowledge item within t...

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What is your primary use case for TOPdesk?

I use Topdesk to change the way we deliver our services in HR to the business. Instead of writing an email to a parti...

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Compared 14% of the time

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Compared 12% of the time

Spiceworks vs TeamSupport

Compared 8% of the time

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Compared 13% of the time

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Compared 9% of the time

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Compared 6% of the time

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Compared 4% of the time

BMC Helix ITSM vs TOPdesk

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Product Reports

Buyer's Guide

Automation Anywhere

June 2026

Download Automation Anywhere product report

Buyer's Guide

Help Desk Software

May 2026

Download TeamSupport product report

Buyer's Guide

Help Desk Software

May 2026

Download TOPdesk product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

TeamSupport

Demo not available

TOPdesk

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

TeamSupport is a customer support platform designed to enhance collaboration and resolve client issues effectively for B2B businesses. It focuses on improving customer relationships by streamlining processes and encouraging information sharing.

Designed for B2B customer support, TeamSupport integrates communication channels and provides tools for better team collaboration. Organizations leverage it to strengthen relationships with their clients. Its suite includes features such as ticket management and customer management, which promote efficient workflow. It aims to simplify customer interactions through a centralized platform that enables seamless information exchange and support resolution. With extensive reporting and analysis capabilities, it helps businesses monitor performance and make informed decisions.

What are the key features of TeamSupport?

Ticket Management: Allows teams to track, prioritize, and manage customer inquiries efficiently.
Customer Management: Provides a comprehensive view of customer details and interaction history.
Collaboration Tools: Enhances teamwork with shared workspaces and communication channels.
Reporting: Offers detailed analytics for performance tracking and strategic planning.
Integration Capabilities: Easily connects with other tools and platforms for a streamlined workflow.

What benefits should users look for in reviews?

Improved Collaboration: Facilitates effective communication and teamwork.
Enhanced Efficiency: Streamlines support processes, leading to faster issue resolution.
In-depth Insights: Provides valuable data for informed decision-making and strategy.
Customer Satisfaction: Increases client satisfaction with timely and effective response.
Scalability: Adapts to the growing needs of the business without interruption.

TeamSupport is implemented across industries like technology, healthcare, and finance. These sectors benefit from its ability to manage complex support requirements and integrate with existing systems, ensuring high customer satisfaction and sustained productivity.

TeamSupport

TOPdesk enhances ITSM with valuable features like change management and incident management. Its modules support service level and asset management. Users find its interface effective for ticket handling and request escalation.

TOPdesk primarily supports IT service management across organizations, facilitating the complete ITSM lifecycle. It offers modules for change, incident, and configuration management, along with features for ticketing and asset management. The service management capabilities extend to HR, helping employees raise tickets efficiently. Some organizations utilize it for onboarding, offboarding, and maintaining a knowledge library. It addresses needs in project management and financial approvals.

What Are The Key Features of TOPdesk?

Change Management: Streamlines processes necessary for IT changes.
Incident Management: Ensures issues are tracked and resolved promptly.
Reporting Modules: Offers metrics on service performance.
Call Module: Manages customer interactions effectively.
Service Level Management: Monitors and maintains service quality.
Asset Management: Tracks and manages organizational assets.
Reservation Management: Simplifies resource reservations.
Ticketing Feature: Enhances departmental collaboration.
Knowledge Library: Facilitates information sharing across teams.

What Benefits Should Users Look For?

Improved Collaboration: Enhances communication across IT and HR.
Comprehensive ITSM Support: Covers incident, change, and configuration.
Streamlined Onboarding: Supports seamless integration for new employees.
Enhanced Project Management: Assists in managing extensive projects.
Efficient Request Handling: Simplifies ticket management processes.
Informed Decision-Making: Provides insightful reporting data.

TOPdesk is widely used in diverse sectors for ITSM. Organizations employ it for lifecycle management of IT services, leveraging its change and configuration modules. It aids HR departments in managing service requests and employee transitions, providing valuable support in IT and project management.

TOPdesk

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Nokia, American Lung Association, Fujifilm, NBA, Comcast

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Buyer's Guide

TOPdesk vs. TeamSupport

June 2026

Free Report: TOPdesk vs. TeamSupport

Find out what your peers are saying about TOPdesk vs. TeamSupport and other solutions. Updated: June 2026.

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