TOPdesk vs TeamSupport comparison

TeamSupport and TOPdesk are both solutions in the Help Desk Software category. TeamSupport is ranked #41, while TOPdesk is ranked #17 with an average rating of 7.5. TeamSupport holds a 0.7% mindshare in HDS, compared to TOPdesk’s 2.0% mindshare. Additionally, 100% of TeamSupport users are willing to recommend the solution, compared to 84% of TOPdesk users who would recommend it.

TeamSupport

Read 2 TeamSupport reviews

374 Views
374 Comparison Views

100% willing to recommend

TOPdesk

Read 10 TOPdesk reviews

1,844 Views
1,475 Comparison Views

84% willing to recommend

TeamSupport

TOPdesk

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 1, 2024

TOPdesk and TeamSupport compete in IT service management and customer support software. TOPdesk seems to hold the upper hand in pricing and support offerings, while TeamSupport could be preferable for its advanced collaborative capabilities.

Features: TOPdesk is recognized for customizable workflows, integration capabilities, and effective incident management, supporting complex processes across departments. TeamSupport focuses on team-centric support with collaborative tools, customer communication, and project organization.

Ease of Deployment and Customer Service: TOPdesk has an intuitive setup process and is known for responsive and thorough assistance. TeamSupport offers a streamlined deployment experience but may need more configuration for full use. TOPdesk's proactive guidance is often noted as a strength.

Pricing and ROI: TOPdesk provides flexible pricing models aligning with its extensive features, presenting a clear cost-benefit ratio. TeamSupport has a competitive pricing strategy, typically higher due to its collaboration tools, which might facilitate quicker ROI for certain needs.

To learn more, read our detailed TOPdesk vs. TeamSupport Report (Updated: March 2026).

Buyer's Guide

TOPdesk vs. TeamSupport

March 2026

Download the complete report

Helped 885,311 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

TeamSupport

Ranking in Help Desk Software

41st

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

TOPdesk

Ranking in Help Desk Software

17th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (15th)

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of TeamSupport is 0.7%, up from 0.2% compared to the previous year. The mindshare of TOPdesk is 2.0%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
TOPdesk	2.0%
TeamSupport	0.7%
Other	97.3%

Help Desk Software

Featured Reviews

it_user1343835

Manager at a computer software company with 501-1,000 employees

Stable, easy to install, and cost effective, but it needs better integration and data management

It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

Read full review

Martina Peneva

People Technology Lead at Scandinavian Tobacco Group

Implement service management changes while addressing UI improvements

Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Absolutely, we have seen a return on our investment."

"It is more flexible than our current solution."

"The two most valuable features are the portal and reporting."

"It is an easy-to-use solution."

"As we have moved to an off-premises deployment, we get regular updates."

"The most valuable feature of this solution is the incident management module."

"The most valuable feature of the solution is the ticketing feature."

"Technical support is great and we have not had any issues with them."

"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."

"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."

"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."

More TOPdesk pros

Cons

"Yes. Major system issues and outages during our implementation."

"It's a very cost-effective solution, but it's not robust."

"It needs better integration with other tools like Jira."

"It is time-consuming to add new users."

"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."

"An operator is also a user but requires creating two different records."

"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."

"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."

"Change management implementation, facility management, and making reservations on assets can be improved."

"From a UI perspective, there is room for improvement. It sometimes takes many steps to do something simple, like creating or moving a knowledge item."

More TOPdesk cons

Pricing and Cost Advice

"The price is approximately $70 per agent, per month."

"The solution's pricing is reasonable and not expensive."

"The solution is inexpensive compared to competitors."

"Compared to other products in this segment, I think that they are priced well and not too expensive."

"There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."

"TOPdesk's pricing is cheaper than Jira's."

"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

885,311 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

11%

Manufacturing Company

10%

Computer Software Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for TOPdesk?

The solution's pricing is reasonable and not expensive.

See all answers

What needs improvement with TOPdesk?

From a UI perspective, there is room for improvement, as some tasks like creating or moving a knowledge item within the library require many steps instead of simple actions like drag and drop. This...

See all answers

What is your primary use case for TOPdesk?

I use Topdesk to change the way we deliver our services in HR to the business. Instead of writing an email to a particular person or visiting their desk, I ask employees to raise a ticket for servi...

See all answers

Comparisons

N-able MSP Manager vs TeamSupport

Compared 37% of the time

JIRA Service Management vs TeamSupport

Compared 24% of the time

ServiceNow vs TeamSupport

Compared 15% of the time

ManageEngine ServiceDesk Plus vs TeamSupport

Compared 13% of the time

Spiceworks vs TeamSupport

Compared 11% of the time

More TeamSupport Competitors

ServiceNow vs TOPdesk

Compared 19% of the time

JIRA Service Management vs TOPdesk

Compared 10% of the time

GLPI by Teclib vs TOPdesk

Compared 6% of the time

Zendesk vs TOPdesk

Compared 6% of the time

Freshdesk vs TOPdesk

Compared 5% of the time

More TOPdesk Competitors

Product Reports

Buyer's Guide

Help Desk Software

March 2026

Download TeamSupport product report

Buyer's Guide

Help Desk Software

March 2026

Download TOPdesk product report

Overview

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS

TOPdesk

Sample Customers

Nokia, American Lung Association, Fujifilm, NBA, Comcast

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Buyer's Guide

TOPdesk vs. TeamSupport

March 2026

Free Report: TOPdesk vs. TeamSupport

Find out what your peers are saying about TOPdesk vs. TeamSupport and other solutions. Updated: March 2026.

DOWNLOAD NOW

885,311 professionals have used our research since 2012.

See our TOPdesk vs. TeamSupport report.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.