We performed a comparison between ManageEngine ServiceDesk Plus and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution overall has been quite stable."
"ManageEngine provides additional modules that we can integrate in the future."
"Service Catalog and Project Management are awesome features. Customers love them because they are easy to use and simple to install."
"ManageEngine is flexible and user friendly. Creating a ticket is quite easy. So is configuring SLA's and generating reports. It is straightforward to use."
"The workflow automation is the most valuable feature of this solution."
"The solution is interactive and flexible so engineers find it much easier to work with than other tools."
"What I found most valuable in ManageEngine ServiceDesk Plus is its ticketing function plus change management, which helps us monitor all service requests within the team and even extend the requests to level two support."
"It was easy to implement. I didn't have a hard time. It was very quick, around 10 to 20 minutes."
"The two most valuable features are the portal and reporting."
"There is room for improvement in the automation. ManageEngine ServiceDesk Plus should take note of repeated incidents and automatically offer solutions to them."
"It would be better if they could just bring up interface changes because, from the past five years, I don't see any difference in the way or look and feel of the application."
"The documentation could be improved."
"The product's asset management tool needs improvement."
"ManageEngine ServiceDesk Plus could improve by having better integration with Microsoft Azure."
"There are some performance issues. The solution we used before this ran through a centralized server for remote control and it was much more responsive than this one is. There is a bit of a lag with the remote control option."
"The UI for the app needs improvement."
"The solution has all the features, but it is not clear. The UI and UX need to be improved because it is not easy to configure on the go."
"It needs better integration with other tools like Jira."
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ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews while TeamSupport is ranked 42nd in Help Desk Software. ManageEngine ServiceDesk Plus is rated 8.0, while TeamSupport is rated 7.0. The top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, Zoho Desk and BMC Helix ITSM, whereas TeamSupport is most compared with .
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