We performed a comparison between SCSM and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."SCSM is easy to learn because all of the material, including training videos, can be found online."
"The solution is quite easy to integrate with other Microsoft products."
"For our cloud-based deployment of SCSM, the Autopilot is the best feature."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"It is one of the most stable solutions in the market."
"It is quite scalable."
"It is a simple solution that is easy to configure."
"This solution is easy to use."
"The two most valuable features are the portal and reporting."
"Mobile application integration would be an improvement."
"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."
"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"The user interface needs to be improved."
"They need more integration with open-source products."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
"It needs better integration with other tools like Jira."
Earn 20 points
SCSM is ranked 14th in Help Desk Software with 23 reviews while TeamSupport is ranked 42nd in Help Desk Software. SCSM is rated 7.0, while TeamSupport is rated 7.0. The top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support, whereas TeamSupport is most compared with .
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