We were looking for a single pane of glass type of solution that would allow us to physically be in one appliance be able to work in concert with other servers that we have within our environment. We wanted orchestration and automation. The single pane of glass was the most important part.
Every investigator has a different way of tackling an investigation. Essentially what we wanted to do is to take the mundane tasks that the investigators have to do as part of their investigation process and then automate those mundane tasks as a pre-processor. That way, when the investigation is provided to the investigator in order to review what was found, all they have to do is look at the data that was presented to them and they wouldn't have to go through the process of doing the data enrichment with regards to threats and functions of that nature because all of that was done ahead of time as part of the processing.
Right now we've started with one investigation, which is phishing. The user will report any phishing attempts against any of our users within JPL to an email address. Our XSOAR appliance will peek into that mailbox, pull the emails out, and then process those emails that have been reported. As part of the processing, it'll do the data enrichment and once that's done, that's presented to the investigator in order to review the findings. The investigator makes the final verdict. Once the final verdict is rendered, then the other automated task would be the enforcement tasks, which would include any blocking of the sender, blocking of the IP, blocking of the domain, blocking of the URL, and those types of actions.