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SolarWinds Web Help Desk Pros

Margaret Auld-Louie - PeerSpot reviewer
System Administrator at Colorado Coalition for the Homeless
It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for.
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Anil  Rao - PeerSpot reviewer
Vice President Delivery & Operations at Rezilyens
It is easy to use.
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MA
IT Infrastructure and Security Manager with 5,001-10,000 employees
SolarWinds is scalable as far as adding devices and servers.
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SolarWinds Web Help Desk Cons

Margaret Auld-Louie - PeerSpot reviewer
System Administrator at Colorado Coalition for the Homeless
The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds.
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Anil  Rao - PeerSpot reviewer
Vice President Delivery & Operations at Rezilyens
We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning).
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MA
IT Infrastructure and Security Manager with 5,001-10,000 employees
A little outdated compared to newer products that include protection and detection.
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Buyer's Guide
Help Desk Software
July 2022
Find out what your peers are saying about SolarWinds, ManageEngine, Atlassian and others in Help Desk Software. Updated: July 2022.
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